Q-00029756
1391 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 2004012400180
Issue - Sometimes will not lift stretchers out of the ambulance.
1.5 hrs. evaluation
Parts TBD if needed
1393 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 170241769
Issue - will not release stretcher from load system with power and manual release is sticky
1.5 hrs. evaluation
Parts TBD if needed
1393 Stretcher
Stryker
Model Number 6500 Power PRO-XT
SN - 70239184
Issue - One of the wheels sticks and makes noise. Sometimes has resistance when pulling/pushing the stretcher.
1 hr, evaluation
4 wheels, 6060-002-010
1 caster horn, 6082-002-012
1 locking caster, 6086-200-010S
Tech will only use parts needed.
9/5 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
9/5/25 RCook- LM with George Jackson to return call to discuss if he would like WO-01300103 and WO-01300104 scheduled for next week and return for WO-01300105 after parts ship or if he would like all of these completed together. See logged call on WO-01300103
8/29 MOwens George Jackson called back and requested 9/12 for the service visit. Still waiting for parts to ship on WO 1300105
8/28 MOwens Called to speak to George Jackson. Went to vm. Left a vm for him to call back to schedule the repair visit.
VERBAL AUTH FROM GEORGE TO REPLACE TRANSFER LOCK PLATE AND PIN KIT; PULLED. CLEANED, LUBED ENTIRE ASSEMBLY WITH NO OTHER ISSUES FOUND; CUSTOMER CONCERN ABOUT COT NOT RELEASING FROM TROLLEY LATCHES WITH COT ON THE GROUND; LUBED TROLLEY LATCHES AND EXERCISED EXTENSIVELY WITH AND WITHOUT LOADS; OPERATING AS EXPECGTED
🔍Technician Findings
BADLY WORN TRANSFER LOCK PLATES AND PIN; BATTERY 6 YEARS OLD WITH GOOD VOLTAGE 12.83
⚠️Problem Description
Q-00029756
1393 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 170241769
Issue - will not release stretcher from load system with power and manual release is sticky
1.5 hrs. evaluation
Parts TBD if needed
📄Description
Stryker 6390 Power-LOAD Fastener System
📞
Call
Completed Sep 9, 2025
9/5 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
📞
Call
Completed Aug 29, 2025
8/29 MOwens George Jackson called back and requested 9/12 for the service visit. Still waiting for parts to ship on WO 1300105
📞
Call
Completed Aug 28, 2025
8/28 MOwens Called to speak to George Jackson. Went to vm. Left a vm for him to call back to schedule the repair visit.
Work Order: WO-01300104
Account: LUMBERTON EMERGENCY SQUAD
Customer Case Number:
Location: LUMBERTON EMERGENCY SQUAD
Address: 34 Municipal Dr., Lumberton, NJ 08048
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 170241769
Contact Name: George Jackson
Contact Phone: Cell: 609-94
Timeline
📞
Case Linked Aug 26, 2:33 PM
Case Number:00522275
Subject:Stretcher Issues Lumberton
Status:Closed
⏳3.0 business days
📋
Work Order Created Aug 28, 9:58 AM
Work Order:WO-01300104
Type:Evaluation
Priority:P7
📅
Status: Ready for Scheduling by Jessica SellsAug 28, 10:06 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8m
👷
▶
2
Technician Assigned Aug 28, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 43m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Sep 9, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-12T12:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Chris GalassoSep 12, 9:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
🔩
Parts Added Sep 12, 10:53 AM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Sep 12, 11:55 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:2h 24m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
3
Status: Ready to Bill Sep 12, 3:36 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 15, 10:57 AM
Invoice Number:SM-240894
Bottlenecks
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)