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WO-01300105 ↗ ServiceMax

LUMBERTON EMERGENCY SQUAD • Repair • P7

📍 LUMBERTON EMERGENCY SQUAD — 34 Municipal Dr., Lumberton NJ, 08048

Aug 28, 2025 → Sep 12, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 9, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Aug 28 → Sep 8, 2025
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 12, 2025
3 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 4 of 7 biz days used
Created: Aug 28, 2025 Completed: Sep 12, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0 / 7
Aug 28 → Aug 28 L2 Screening ▶ Running 0 0 / 7
Aug 28 → Sep 8 Awaiting Parts ⏸ Paused 6 —
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0 / 7
Sep 8 → Sep 9 Assigned ▶ Running 1 1 / 7
Sep 9 → Sep 12 Scheduled ▶ Running 3 4 / 7
Sep 12 → Sep 12 Tech On Site ▶ Running 0 4 / 7
Dispatch 0.1d
Material Management 7.0d
Coordinators 5.7d
Field Work 0.3d
Billing 0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
7.0 days
Over SLA
Coordinators
5.7 days
Over SLA
Field Work
0.3 days
Billing
0.2 days
Created: Aug 28, 2025 Due: Sep 9, 2025 Completed: Sep 12, 2025 (2 days late)
📅
11.0 days Total Age
⏱️
7.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
7.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00522275
Stretcher Issues Lumberton
Closed
Q-00029756 1391 Load System Stryker Model Number - 6390 PowerLoad SN - 2004012400180 Issue - Sometimes will not lift stretchers out of the ambulance. 1.5 hrs. evaluation Parts TBD if needed 1393 Load System Stryker Model Number - 6390 PowerLoad SN - 170241769 Issue - will not release stretcher from load system with power and manual release is sticky 1.5 hrs. evaluation Parts TBD if needed 1393 Stretcher Stryker Model Number 6500 Power PRO-XT SN - 70239184 Issue - One of the wheels sticks and makes noise. Sometimes has resistance when pulling/pushing the stretcher. 1 hr, evaluation 4 wheels, 6060-002-010 1 caster horn, 6082-002-012 1 locking caster, 6086-200-010S Tech will only use parts needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
George Jackson
Owner
Jessica Sells
Created
Aug 26, 2025
Work Orders from this Case (3)
WO-01300103 Canceled
Evaluation
Created: Aug 28, 2025
WO-01300104 Invoiced
Evaluation • Chris Galasso
Created: Aug 28, 2025 • Closed: Sep 12, 2025
WO-01300105 (current) Invoiced
Repair • Chris Galasso
Created: Aug 28, 2025 • Closed: Sep 12, 2025
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 7.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.

9/5/25 RCook- LM with George Jackson to return call to discuss if he would like WO-01300103 and WO-01300104 scheduled for next week and return for WO-01300105 after parts ship or if he would like all of these completed together. See logged call on WO-01300103


8/29 MOwens George Jackson called back and requested 9/12 for the service visit. Still waiting for parts to ship on WO 1300105 if they arrive in time.

8/28/2025jsells


Q-00029756


🔧 Work Performed
PULLED CLEANED AND LUBED BEARING OF ALL FOUR WHEELS; TESTED GOOD; NO PARTS USED
🔍 Technician Findings
DEBRIS / CARPETING FOUND IN HEAD END WHEELS
⚠️ Problem Description
Q-00029756 1393 Stretcher Stryker Model Number 6500 Power PRO-XT SN - 70239184 Issue - One of the wheels sticks and makes noise. Sometimes has resistance when pulling/pushing the stretcher. 1 hr, evaluation 4 wheels, 6060-002-010 1 caster horn, 6082-002-012 1 locking caster, 6086-200-010S Tech will only use parts needed.
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Aug 26, 2:33 PM
Case Number: 00522275
Subject: Stretcher Issues Lumberton
Status: Closed
⏳ 3.0 business days
📋
Work Order Created Aug 28, 9:58 AM
Work Order: WO-01300105
Type: Repair
Priority: P7
🔍
Status: L2 Screening by Jessica Sells Aug 28, 10:06 AM
From: Entered
To: L2 Screening
Duration in Previous: 7m
📦
▶
2 Parts Requested Aug 28, 10:34 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 28m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 8, 2:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 11d 3h
👷
▶
2 Technician Assigned Sep 8, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 20m
💵
Expenses Added Sep 8, 4:26 PM
Type: Expenses
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Sep 9, 9:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-12T12:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 12, 9:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 Labor Added Sep 12, 11:45 AM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 1m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 3:38 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3h 50m
💰
Status: Invoiced by Hannah Shaw Sep 12, 4:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 16m
⏳ 1.9 business days
🧾
Invoice Created Sep 15, 10:57 AM
Invoice Number: SM-240895

Bottlenecks

Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00522275
Closed
📦
Parts Order 00080916
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Sep 12, 8:00 AM
Created
Aug 28, 9:58 AM
Invoice #
SM-240895

Work Details (2)

Name Type Status Qty Amount Date
WL-02928846 Expenses Open 1 $0.00 Sep 8, 4:26 PM
WL-02933972 Labor Open 0.75 $0.00 Sep 12, 11:45 AM

Details