Work Order 360 View

2/25/2026 CRamen Logged email confirming Thursday 2/26/2026 with tech arrival between 8-10am.

2/24/2026 CRamen left a vm for Clint 708-321-0277 to return call to schedule. DCarvalho instructed not to charge travel on the 2 repairs and send Andrew. LYoder to get with Andrew on getting parts from Alans storage unit. Call logged on WO-01300152

2/24/2026 CRamen left a vm for Clint 708-321-0277 to return call to schedule. DCarvalho instructed not to charge travel on the 2 repairs and send Andrew. LYoder to get with Andrew on getting parts from Alans storage unit. Call logged on WO-01300152

2/18/2026 CRamen AP on WO-01323998 and cant assign tech till parts are picked and we can determine what out of the area tech will be sent for the repairs.

2/9/2026 CRamen AP on WO-01323998 and cant assign tech till parts are picked and we can determine what out of the area tech will be sent for the repairs.

2/3/26 RBerry- Updated due date based on parts for WO-01323998.

1/14/2026 Sramen - pushing due date out. Parts order for WO-01323998 is still pending quote from Stryker and PO adjustment.

1/13/2026 CRamen spoke to Clint and placing WO-s into Re-Schedule till we get updates on the correct castor being shipped. Call logged on WO-01300149

Per LYoder to cancel all WO's for 1/14/2026 for Alan. More to follow

1/5/2026 CRamen Clint returned call and scheduled for Wednesday 1/14/2026 with tech arrival between 8-10am. Call logged on WO-01323998

12/31/25 NatoshaB - Emailed Clint to schedule. Advised we will cancel 3 WOs in hold status if no response if given by 1/7. Parts shipped to the site will be billed accordingly.

12/18/25 RBerry- Chattered on WO-01323998:

@[Lauren Oberg]​ @[Natosha Beierschmitt]​ This WO plus the 2 other repairs at this site have been escalated due to contact issues. Thank you! @[Charles Ramen]​ 

12/18/25 RBerry- Escalated WO to account manager due to contact issues.

12/18/25 RBerry- LM with Clint at 708-321-0277 to discuss scheduling. See logged call on WO-0130014

12/17/25 RBerry- Emailed Clint Johnson to schedule for 12/26/25 with arrival time between 9-11AM. Waiting for confirmation. See logged email on WO-01300149

12/17/25 RBerry- LM with Clint Johnson at 815-280-6769 to discuss scheduling. See logged call on WO-01300149

12/17/25 RBerry- Called 708-321-0277 to discuss scheduling. Busy tone. See logged call on WO-01300149

12/16/2025 CRamen left a vm Clint 815-280-6769 for a returned call to schedule repairs for Friday 12/26/2025 with tech arrival between 8-10am. Call logged on WO01300152

12/16/2025 CRamen left a vm for a returned call to schedule repairs for Friday 12/26/2025 with tech arrival between 8-10am. Call logged on WO01300152

12/16/2025 CRamen WO-01300149/0152 are waiting parts for WO-01323998. Requested due date tio be extended2025 CRamen per Ashley Perry :Hey Chuck, I just spoke to Clint about the bed he needs serviced, i am updating his quote and sending it to him now for approval. He would like to wait until the bed parts come in so Alan can come out and fix all the units in 1 trip. Just wanted to let you know.

12/3/2025 CRamen left a vm for Clint 815-280-6769 for a returned call to schedule. Call logged on WO-01300149

12/3/2025 CRamen left a vm for Clint 708-321-0277 for a returned call to schedule. Call logged on WO-01300149

12/1/25 RBerry- Emailed Clint Johnson to discuss scheduling repairs and also expired quote for bed repair. See logged email on WO-01300152

12/1/25 RBerry- LM with Clint Johnson to discuss scheduling repairs and also expired quote for bed repair. See logged call on WO-01300152

11/20/25 RBerry- Spoke with APerry, states she is resending quote to customer for bed repair. Customer does not want multiple trip charges. Updated due date.

11/19/2025 LHill-Called 708-321-0277. Spoke with Clint Johnson. He said he has not seen a quote for the bed. Said he has a pending quote for cot. However, he doesn't want to pay for multiple visits. Seems a little irritated because he has spoken with Chuck and Alan on this. I advised I would see what I could do.

see logged call on WO-01300149.

11/17/2025 CRamen per LYoder to have Alan call Clint to see if he would sign the quote for the Bed that Alan is now approved top repair so WO can be created and scheduled for repairs.

11/13/25 RCook- pushing due date a week due to pending quote Q-00030695 and added as a 4th WO that will be taken care of along with WO-01300152, WO-01300150, WO-01300149

11/4/2025 CRamen left a vm for Clint to get with Dispatch as Alan was approved for the bed repair and WO needs to be created from the quote to schedule Alan to come out. Call logged on WO-01300149

10/28/2025 CRamen Per DCarvalho/Lyoder to get with JWhalen to get Alan approved for this simple bed repairas Alan did the diagnosis. Bed quote still needs signed for WO to be created. 

10/28/2025 CRamen Clint returned call and said he needs repairs but he wont pay for a separate tech to come out to repair a bed that he was quoted for. He will NOT pay for 2 trip charges because EMSAR dont have a tech that fixes Beds and EMS. He said Al;an was the one that looked at the bed to determine what was needed to get a quote for the reapir and doesnt understand why he also cant do the work. Call logged on WO-01300149

10/28/2025 CRamen called Clint at 815-280-6769 and left a vm for a returned call to schedule. 

10/28/2025 CRamen left a vm for Clint 708-321-0277 to return call to schedule for Tuesday 11/4/2025 between 8-10am. Calls logged on WO-01300149

10/27/2025 CRamen left a vm for Clint 708-321-0277 to return call to schedule for Tuesday 11/4/2025 between 8-10am. 

10/27/2025 CRamen left a vm for Clint 815-280-6769 to return call to schedule for Tuesday 11/4/2025 between 8-10am. Call logged on WO-01300149

10/23/25 RCook- - pushing due date a week since customer is waiting for case 00534215 to be processed and added as a 4th WO that will be taken care of along with WO-01300152, WO-01300150, WO-01300149

10/16/2025 Sramen - pushing due date a week since customer is waiting for case 00534215 to be processed and added as a 4th WO that will be taken care of along with WO-01300152, WO-01300150, WO-01300149

10/14/2025 CRamen per LYoder in scheduling meeting that these were placed into re-schedule as facility wanted Alan to also work on a piece of equipment that requires a bed repair skillset and are looking into this. 

10/6/2025 CRamen Chris returned call and scheduled for Thursday 10/9/2025 with tech arrival between 10-12. Call logged on WO-01300149

10/6/2025 CRamen delivered Thursday

10/3/2025 CRamen WO-01300149 moved to picked status today so assigned to Alan and awaiting parts eta. 

9/29/2025 Sramen - sent chatter on parts order on 1300149 for an update. Pushed out due date. Please complete:

WO-01300149, WO-01300150, WO-01300152 CRamen we are still waiting for parts eta for WO-01300149 to schedule the other 2 repairs.

ll waiting for parts eta for WO-01300149 to schedule the other 2 repairs.

9/25/2025 CRamen we are still waiting for parts eta for WO-01300149 to schedule the other 2 repairs.

9/24/2025 CRamen we are still waiting for parts eta for WO-01300149 to schedule the other 2 repairs.

9/22/2025 CRamen Left a vm for Clint that we are still waiting for parts eta for WO-01300149 to schedule the other 2 repairs. Call logged on WO-01300149

9/19/2025 CRamen - still waiting on parts for WO-01300149. (follow up date is 9/15) Please schedule the 3 WOs together: WO-01300150 & WO-01300152 & WO-01300149.

9/18/2025 CRamen - still waiting on parts for WO-01300149. (follow up date is 9/15) Please schedule the 3 WOs together: WO-01300150 & WO-01300152 & WO-01300149.

9/16/2025 CRamen - still waiting on parts for WO-01300149. (follow up date is 9/15) Please schedule the 3 WOs together: WO-01300150 & WO-01300152 & WO-01300149.

9/15/2025 Sramen - still waiting on parts for WO-01300149. (follow up date is 9/15) Please schedule the 3 WOs together: WO-01300150 & WO-01300152 & WO-01300149.

9/15/2025 CRamen WO-01300149 still in AWAITING PARTS and to schedule together when there is a eta.

9/12/2025 Sramen - updated due date on 1300152 & 1300150, based on parts delivery for 1300152. removed delay code. AJinerson is filling in today for CRamen as he is PTO.

9/10/25 RCook- Parts for WO-01300149 have not shipped yet. Follow up on parts order is 9/15/25. Will call customer to schedule all repairs once tracking is received. If not received by 9/15/25 customer will need to be called with an update.

9/9/25 RCook- Waiting on parts for WO-01300149

10/10 APage was 15 minutes away when i called customer and he stated that he told the scheduler not to schedule for today when they left a message asking to schedule this today because another piece of equipment needs parts and repair & he cannot do 2 visit (b/c of cost $$) and wants to reschedule when all parts come. i was not relayed that message from scheduling but I Have a good relationship with POC/customer so luckily i was able to smooth it out and am adding the x1 stryker bed wheel & caster assembly to current quote. he said once parts come for that he will be ready to do all repairs at same day.

09/08/2025 LHill-Called Clint at 815-280-6769. Left message that we are still waiting on tracking info. Once rec'd we will call to schedule the visit. See logged call on WO-01300150

09/08/2025 LHill called Cling at 708-321-00277 rings a fast busy signal. See logged call on WO-01300150

09/08/2025 LHill-checked location and WO are still in awaiting parts. So, I will need to give Clint Johnson a call to let him know we are still waiting on parts to ship for these repairs. Once we receive the tracking we will call back to schedule. See logged call on WO-01300150.

@Lawrence Yoder​ @David Carvalho​ 10/28/2025 CRamen Clint returned call and said he needs repairs but he wont pay for a separate tech to come out to repair a bed that he was quoted for. He will NOT pay for 2 trip charges because EMSAR dont have a tech that fixes Beds and EMS. He said Al;an was the one that looked at the bed to determine what was needed to get a quote for the reapir and doesnt understand why he also cant do the work. Call logged on WO-01300149

@Lawrence Yoder​ @Andrew Przybyla​ This is scheduled for tomorrow. Please coordinate with each other to getting directives on getting to the parts. (Alans Storage Unit?)