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WO-01303539 ↗ ServiceMax

LEAVENWORTH COUNTY EMS • Repair • P7

📍 Leavenworth County EMS — 500 Eisenhower RdSuite C103, Leavenworth KS, 66048

Sep 10, 2025 → Sep 24, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 19, 2025
✗ SLA Missed
Active: 5 biz days
Paused: 5 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Sep 10 → Sep 17, 2025
5 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Sep 17 → Sep 22, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
Created: Sep 10, 2025 Completed: Sep 24, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 7
Sep 10 → Sep 10 L2 Screening ▶ Running 0 0 / 7
Sep 10 → Sep 17 Awaiting Parts ⏸ Paused 5 —
Sep 17 → Sep 17 Ready for Scheduling ▶ Running 0 0 / 7
Sep 17 → Sep 22 Assigned ▶ Running 3 3 / 7
Sep 22 → Sep 24 Scheduled ▶ Running 2 5 / 7
Sep 24 → Sep 24 Tech On Site ▶ Running 0 5 / 7
Dispatch 0.0d
Material Management 6.0d
Coordinators 6.6d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
6.6 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Sep 10, 2025 Due: Sep 24, 2025 Completed: Sep 24, 2025 (on time)
📅
11.0 days Total Age
⏱️
6.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
7.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525300
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00029968 Leavenworth County EMS Site: Leavenworth County EMS Customer: LEAVENWORTH COUNTY EMS Customer #: 2862941 500 Eisenhower Rd Suite C103 Leavenworth, KS 66048 Inspection #: 29344 Asset ID: 13206313 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279857 Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. 1 right brake, 0905841 1 gas spring, 2310139 .5 labor pulled from Case 00525328 Asset ID: 13206312 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279854 Notes: needs gas spring replaced #231-0139 .5 labor pulled from Case 00525276 Asset ID: 13206314 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279853 Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device 1 washer, 3801300 1 spacer, 8660110 1 screw, 3352381 1 release lever, 8993295 1 screw, 3352374 1 gas spring, 2310139 .5 labor pulled from Case 00525263 Asset ID: 13206315 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 16N-362651 Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. gas spring needs to be replaced part#231-0139 .5 labor
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christy Johnson
Owner
Sherry Reich
Created
Sep 8, 2025
Work Orders from this Case (4)
WO-01303537 Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
WO-01303539 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
WO-01303543 Invoiced
Repair • Kevin Cox
Created: Sep 10, 2025 • Closed: Oct 10, 2025
WO-01303544 Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 6.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/22 KKelch called Christy to schedule for 9/24 between 2 and 3 pm. Customer confirmed. Call logged on WO-01303537

9/18/2025 Sramen - waiting for parts on WO-01303543

Please do WO-01303543, WO-01303544,, WO-01303539, WO-01303537 together

9/18 KKelch waiting for parts to ship prior to scheduling.

🔧 Work Performed
replaced gas spring
🔍 Technician Findings
gas spring not holding
⚠️ Problem Description
Q-00029968 pulled from Case 00525328 Asset ID: 13206312 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279854 Notes: needs gas spring replaced #231-0139 .5 labor https://www.ebiotrack.com/workorder.php?wo=68102
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 8, 1:09 PM
Case Number: 00525300
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Sep 10, 9:30 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Sep 10, 9:37 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 17, 3:07 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 7d 5h
👷
▶
2 Technician Assigned Sep 17, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32m
💵
2x Expenses Added Sep 18, 12:38 PM
Type: Expenses, Parts
Status: Open
Qty: 1
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Sep 22, 11:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4d 19h
⏳ 3.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Sep 24, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
⏱️
▶
3 2x Labor Added Sep 24, 1:25 PM
2x Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.16666666666667, 0.33333333333333
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 22m, 0m
⏳ 2.0 business days
🚗
▶
3 Travel Added Sep 25, 2:45 PM
Travel Added → Status: Ready to Bill → Status: Invoice Pending
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton Sep 25, 2:51 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 27, 9:46 AM
Invoice Number: SM-241973

Bottlenecks

Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📞
Case 00525300
Closed
📦
Parts Order 00081498
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Thomas J Langenberg Jr
Scheduled
Sep 24, 3:00 PM
Created
Sep 10, 9:30 AM
Invoice #
SM-241973

Work Details (7)

Name Type Status Qty Amount Date
WL-02940841 Expenses Open 1 $36.00 Sep 18, 12:38 PM
WL-02940842 Parts Open 1 $59.00 Sep 18, 12:38 PM
WL-02947475 Labor Open 1.1166666666667 $292.50 Sep 24, 1:25 PM
WL-02947476 Travel Open 36 $46.20 Sep 24, 1:25 PM
WL-02947481 Labor Open 0.16666666666667 $32.50 Sep 24, 1:28 PM
WL-02947482 Labor Open 0.33333333333333 $65.00 Sep 24, 1:28 PM
WL-02949289 Travel Open 30 $0.00 Sep 25, 2:45 PM

Details