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WO-01303543 ↗ ServiceMax

LEAVENWORTH COUNTY EMS • Repair • P7

📍 Leavenworth County EMS — 500 Eisenhower RdSuite C103, Leavenworth KS, 66048

Sep 10, 2025 → Oct 10, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 19, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Paused: 12 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Sep 10 → Sep 26, 2025
12 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Sep 26 → Oct 6, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 8 of 7 biz days used
Created: Sep 10, 2025 Completed: Oct 8, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 7
Sep 10 → Sep 10 L2 Screening ▶ Running 0 0 / 7
Sep 10 → Sep 26 Awaiting Parts ⏸ Paused 12
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 0 / 7
Sep 26 → Oct 6 Assigned ▶ Running 6 6 / 7
Oct 6 → Oct 8 Scheduled ▶ Running 2 8 / 7
Dispatch 0.0d
Material Management 13.0d
Coordinators 9.9d
Field Work 2.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
13.0 days
Over SLA
Coordinators
9.9 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
0.0 days
Created: Sep 10, 2025 Due: Oct 7, 2025 Completed: Oct 10, 2025 (2 days late)
📅
23.0 days Total Age
⏱️
13.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
20.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00525300
eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00029968 Leavenworth County EMS Site: Leavenworth County EMS Customer: LEAVENWORTH COUNTY EMS Customer #: 2862941 500 Eisenhower Rd Suite C103 Leavenworth, KS 66048 Inspection #: 29344 Asset ID: 13206313 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279857 Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. 1 right brake, 0905841 1 gas spring, 2310139 .5 labor pulled from Case 00525328 Asset ID: 13206312 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279854 Notes: needs gas spring replaced #231-0139 .5 labor pulled from Case 00525276 Asset ID: 13206314 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279853 Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device 1 washer, 3801300 1 spacer, 8660110 1 screw, 3352381 1 release lever, 8993295 1 screw, 3352374 1 gas spring, 2310139 .5 labor pulled from Case 00525263 Asset ID: 13206315 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 16N-362651 Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. gas spring needs to be replaced part#231-0139 .5 labor
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christy Johnson
Owner
Sherry Reich
Created
Sep 8, 2025
Work Orders from this Case (4)
WO-01303537 Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
WO-01303539 Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
WO-01303543 (current) Invoiced
Repair • Kevin Cox
Created: Sep 10, 2025 • Closed: Oct 10, 2025
WO-01303544 Invoiced
Repair • Thomas J Langenberg Jr
Created: Sep 10, 2025 • Closed: Sep 24, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 13.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 20.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
13.0d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
6.6d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
2.3d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/6 KKelch called Christy to schedule for 10/8 between 12 and 1 pm. Customer confirmed. 

10/3/25 RCook- received call from Christy to discuss scheduling. Advised Kevin Cox will be available to take this repair but will need to get parts from Thomas. Called Craig Dempsey and he said he is checking on this. Spoke with Christy and she requested that we call back Monday to schedule 


10/3/25 RCook- LM with Christy to schedule.


10/03/2025 LHill-Rhea is working on this one.


10/2/25 RCook- Sent teams message to CDempsey stating:

With Blake helping cover Thomas' area next week when he is traveling. Are we requesting any overnights? I only ask because to Thomas' local area is about 4 hours from Blake meaning he will only get about 1 job a day. I have one scheduled for Kansas City for the 7th but we have an EMS repair that needs to be scheduled Leavenworth, KS. 


10/02/2025 LHill-tracked parts. Your shipment

1Z01E3E70391704964

Estimated delivery

Today, October 02 between 12:30 P.M. - 4:30 P.M. 



9/29/25 NB - Customer called regarding 2nd trip to complete this final SC repair. She assumed we would've waited to schedule all repairs in 1 trip since travel is billable for them. Advised travel for 2nd trip will be NON-BILLABLE and ASC will reach out to schedule when parts arrive.


9/26/25 RCook- LM with Christie advising we are waiting on parts to ship to the technician and once we receive tracking we will reach out to schedule. 


9/18/2025 Sramen - waiting for parts on WO-01303543 (follow up date is 9/24)

Please do WO-01303543, WO-01303544,, WO-01303539, WO-01303537 together

🔧 Work Performed
Replaced the gas spring and the lift handle lock and hardware and performed functional test unit is working properly
🔍 Technician Findings
Found that the gas spring and the lift handle lock is damaged and needs replaced
⚠️ Problem Description
Q-00029968 pulled from Case 00525276 Asset ID: 13206314 Model: Ferno Washington Inc - 59T EZ-Glide Serial #: 13N-279853 Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device 1 washer, 3801300 1 spacer, 8660110 1 screw, 3352381 1 release lever, 8993295 1 screw, 3352374 1 gas spring, 2310139 .5 labor https://www.ebiotrack.com/workorder.php?wo=68103
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Sep 8, 1:09 PM
Case Number: 00525300
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
3.0 business days
📋
2 Work Order Created Sep 10, 9:33 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Sep 10, 9:42 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 26, 12:43 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 16d 3h
👷
2 Technician Assigned Sep 26, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 46m
2.0 business days
🔩
2 6x Parts Added Sep 29, 3:36 PM
6x Parts Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
👷
3 Technician Assigned Oct 6, 10:11 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 18h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-08T17:00:00.000+0000
3.0 business days
✔️
Status: Completed by Kevin Cox Oct 8, 5:45 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 7h
🚗
4x Travel Added Oct 9, 10:30 AM
Type: Travel, Labor
Status: Open
Qty: 263, 256, 30
⏱️
3x Labor Added Oct 9, 10:43 AM
Type: Labor
Status: Open
Qty: 1.1666666666667, 0.25, 5.8333333333333
2.0 business days
💵
2 Expenses Added Oct 10, 1:02 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Kevin Cox
From: Completed
To: Closed
Duration in Previous: 1d 19h
3.0 business days
📄
2 Status: Ready to Bill Oct 15, 9:21 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Billing Review, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
2.0 business days
🧾
Invoice Created Oct 16, 11:02 AM
Invoice Number: SM-243564

Bottlenecks

Awaiting Parts
Duration: 13.0 business days (threshold: 3.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00525300
Closed
📦
Parts Order 00081501
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Kevin Cox
Scheduled
Oct 8, 1:00 PM
Created
Sep 10, 9:33 AM
Invoice #
SM-243564

Work Details (15)

Name Type Status Qty Amount Date
WL-02953237 Parts Open 1 $2.00 Sep 29, 3:36 PM
WL-02953238 Parts Open 1 $7.00 Sep 29, 3:36 PM
WL-02953239 Parts Open 1 $0.75 Sep 29, 3:36 PM
WL-02953240 Parts Open 1 $23.77 Sep 29, 3:36 PM
WL-02953241 Parts Open 1 $1.00 Sep 29, 3:36 PM
WL-02953242 Parts Open 1 $59.00 Sep 29, 3:36 PM
WL-02953243 Expenses Open 1 $14.70 Sep 29, 3:37 PM
WL-02964742 Travel Open 263 $0.00 Oct 9, 10:30 AM
WL-02964743 Travel Open 256 $0.00 Oct 9, 10:30 AM
WL-02964744 Travel Open 30 $0.00 Oct 9, 10:30 AM
WL-02964745 Labor Open 5 $500.00 Oct 9, 10:30 AM
WL-02964761 Labor Open 1.1666666666667 $0.00 Oct 9, 10:43 AM
WL-02964762 Labor Open 0.25 $32.50 Oct 9, 10:43 AM
WL-02964763 Labor Open 5.8333333333333 $0.00 Oct 9, 10:43 AM
WL-02966481 Expenses Open 1 $0.00 Oct 10, 1:02 PM

Details