eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00029968
Leavenworth County EMS
Site: Leavenworth County EMS
Customer: LEAVENWORTH COUNTY EMS
Customer #: 2862941
500 Eisenhower Rd Suite C103 Leavenworth, KS 66048
Inspection #: 29344
Asset ID: 13206313
Model: Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279857
Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part.
1 right brake, 0905841
1 gas spring, 2310139
.5 labor
pulled from Case 00525328
Asset ID: 13206312
Model: Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279854
Notes: needs gas spring replaced #231-0139
.5 labor
pulled from Case 00525276
Asset ID: 13206314
Model: Ferno Washington Inc - 59T EZ-Glide
Serial #: 13N-279853
Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device
1 washer, 3801300
1 spacer, 8660110
1 screw, 3352381
1 release lever, 8993295
1 screw, 3352374
1 gas spring, 2310139
.5 labor
pulled from Case 00525263
Asset ID: 13206315
Model: Ferno Washington Inc - 59T EZ-Glide
Serial #: 16N-362651
Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. gas spring needs to be replaced part#231-0139
.5 labor
9/18 KKelch waiting for parts to ship prior to scheduling.
🔧Work Performed
replaced gas spring
🔍Technician Findings
gas spring not holding
⚠️Problem Description
Q-00029968
pulled from Case 00525263
Asset ID: 13206315
Model: Ferno Washington Inc - 59T EZ-Glide
Serial #: 16N-362651
Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. gas spring needs to be replaced part#231-0139
.5 labor https://www.ebiotrack.com/workorder.php?wo=68104
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: cjohnson@leavenworthcounty.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303544Location: Leavenworth County EMSAddress: 500 Eisenhower RdSuite C103 Leavenworth, KS 66048Device: Model 59-T EZ-Glide 16N-362651Problem Description: Q-00029968
pulled
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 10, 2025
To: cjohnson@leavenworthcounty.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303544Location: Leavenworth County EMSAddress: 500 Eisenhower RdSuite C103 Leavenworth, KS 66048Device: Model 59-T EZ-Glide 16N-362651Problem Description: Q-00029968
pulled
📅
WO-01303544 - Repair - Model 59-T EZ-Glide - Leavenworth - Leavenworth County EMS
Sep 24, 2025 3:00pm – 5:00pm
Work Order: WO-01303544
Account: LEAVENWORTH COUNTY EMS
Customer Case Number:
Location: Leavenworth County EMS
Address: 500 Eisenhower RdSuite C103, Leavenworth, KS 66048
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 16N-362651
Contact Name: Christy Johnson
Contact Phone: 9133645760
Co
Timeline
📞
Case Linked Sep 8, 1:09 PM
Case Number:00525300
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳3.0 business days
📋
▶
4
Work Order Created Sep 10, 9:34 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00081499
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 17, 3:08 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 5h
👷
▶
2
Technician Assigned Sep 17, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:32m
💵
2x Expenses Added Sep 18, 12:16 PM
Type:Expenses, Parts
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Sep 22, 11:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-24T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Thomas LangenbergSep 24, 12:07 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
Labor Added Sep 24, 1:33 PM
Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 26m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Sep 25, 2:41 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1m, 0m
📨
▶
2
Status: Invoice Pending Sep 25, 2:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 27, 9:46 AM
Invoice Number:SM-241973
Bottlenecks
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)