Midmark Service Request Dispatch Authorization - WO-00103889
Closed
Travel Zone 1
PROBLEM SUMMARY
WD / continues to loose wireless connection
ADDITIONAL NOTES
Customer would like a biomedical technician to visit their clinic on Monday morning, September 15, 2025. They requested the
following times. The clinical users would like to have you look at the beds on a Monday, after it sits for a weekend. 8/15
8:30-9:30, 11:00-11:30, 1:00-2:00. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2786218 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
9/17 NSuarez awaiting for AM to respond to chatter regarding child work orders if we should bill or not on parent WO-0130392.
9/12 MOwens Ashley Head called and she said the location for the tech to go to is in Suite 410 at the same address. The tech needs to call her when he gets onsite on 9/15 between 8-9am. Maybe 10 exam chairs to look at.
9/12 MOwens From Midmark
Ashley Head
Project Manager, Duke Health Facility Planning, Design & Construction
9-15-25 CTM - 9-15-25 CTM - Contacted Midmark Teh Support - Technician Jason to trouble shoot the issue. Performed multiple function test on equipment . Everything is functioning properly after reset. Midmark technician said it a connectivity issue with the wireless controls.
🔍Technician Findings
9-15-25 CTM - 9-15-25 CTM - Diagnose issue with wireless connection . Contact POC Ashley Head of findings and recommended solution. Contact Midmark Tech Support.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
WD / continues to loose wireless connection
ADDITIONAL NOTES
Customer would like a biomedical technician to visit their clinic on Monday morning, September 15, 2025. They requested the
following times. The clinical users would like to have you look at the beds on a Monday, after it sits for a weekend. 8/15
8:30-9:30, 11:00-11:30, 1:00-2:00. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2786898 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
WO-01303926 - Repair - 626 (Series) Chair - Cary - Duke Primary Care
Sep 15, 2025 8:00am – 1:00pm
Work Order: WO-01303926
Account: MIDMARK
Customer Case Number: SR 1453722 WO-00103890
Location: Duke Primary Care
Address: 100 Duke Health Cary Place Ste 230, Cary, NC 27519
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2786898
Contact Name: Lindsey Gore
Contact Phone: (919) 385-5196
PDF
SRA_WO-00103889_ver1
Sep 11, 2025
PDF
Duke@
Sep 16, 2025
Timeline
📞
Case Linked Sep 10, 9:16 PM
Case Number:00526232
Subject:Midmark Service Request Dispatch Authorization - WO-00103889
Status:Closed
📋
▶
2
Work Order Created Sep 11, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Sep 11, 11:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18m
🗓️
▶
2
Status: Scheduled Sep 12, 9:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-15T12:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Christopher MorningSep 15, 10:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 1h
⏱️
Labor Added Sep 15, 12:07 PM
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Christopher MorningSep 15, 1:32 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 56m, 0m
⏳3.0 business days
💵
Status: Billing Review by Nancy SuarezSep 17, 12:54 PM
From:Closed
To:Billing Review
Duration in Previous:1d 23h
📄
▶
2
Status: Ready to Bill Sep 18, 9:43 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 21, 10:53 PM
Invoice Number:SM-241273
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)