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WO-01304119 ↗ ServiceMax

MEDICAL POSITIONING INC. • Repair • P3

📍 UC Health Colorado Hospital — 12605 E 16th Ave, Aurora CO, 80045

Sep 12, 2025 → Sep 23, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 17, 2025
✗ SLA Missed (4 biz days late)
Active: 7 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 3 of 3 biz days used
1d
▶ Clock Running
Status: Reschedule
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 4 of 3 biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 4 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 7 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 7 of 3 biz days used
Created: Sep 12, 2025 Completed: Sep 23, 2025
Business Days Used 7 / 3
0 3d budget +4d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 3
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 3
Sep 12 → Sep 15 Assigned ▶ Running 1 1 / 3
Sep 15 → Sep 17 Scheduled ▶ Running 2 3 / 3
Sep 17 → Sep 18 Reschedule ▶ Running 1 4 / 3
Sep 18 → Sep 18 Assigned ▶ Running 0 4 / 3
Sep 18 → Sep 23 Scheduled ▶ Running 3 7 / 3
Sep 23 → Sep 23 Tech On Site ▶ Running 0 7 / 3
Dispatch 0.0d
Coordinators 10.8d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.8 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 19, 2025 Completed: Sep 23, 2025 (3 days late)
📅
8.0 days Total Age
⏱️
3.7d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00526545
Case 118814- 087 - SN 812868 - UC Health - Calf Actuator - CB - HC - DISPATCH REQUEST ** 1 of 3 at same location
Closed
Model: 087 SN: 812867 Description of Equipment Issue(s) and Service(s) Requested: Case 122415 – I will need to speak w FT before they go onsite. The customer has a damaged stirrups that will need to be replaced. Parts tracking # is 884272432392. I do not want the damaged parts back. See attached work instructions. Sign off sheet will need to be sent to MPI at the time of repair completion. Thank you! Part Number(s), Descriptions, and Quantities of Parts Suggested and/or Shipped (Include Ship Dates & Tracking Numbers) Teri Masoner, 816-591-5567 cell, tmasoner@medicalpositioning.com. ***Products can be viewed at wwwmedicalpositioning.com***
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keilah Perez
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (3)
WO-01304116 Invoiced
Repair • Jason Morris
Created: Sep 12, 2025 • Closed: Sep 23, 2025
WO-01304119 (current) Invoiced
Repair • Jason Morris
Created: Sep 12, 2025 • Closed: Sep 23, 2025
WO-01304124 Invoiced
Repair • Thurman Davis
Created: Sep 12, 2025 • Closed: Sep 16, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 3.7 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18 KKelch Lacy called me back to let me know that the chairs are stuck in the up position and the patients cannot sit in them and she would like Curtis to lower them while we're waiting on the parts. 

9/18 KKelch sent Keilah an email for scheduling. Email sent on WO-01304116

9/17/2025 Sramen - based on contract, because the equipment was not available, I am updating the due date 3 days from yesterdays visit. schedule with wo-1304116

9/17 KKelch sent Keilah an email for scheduling. Email logged on WO-01304116

9/16/25 CDempsey- Thurman onsite, however only 1 unit available. 2 other units are in use all day. Will need to return to service the 2nd and 3rd units. Putting into reschedule status.

9/15 KKelch scheduled per logged email from Keilah. Email logged on WO-0304116

9/15 KKelch called Keilah to schedule for 9/16 between 9 and 10 am. Left VM, sent email. Call and email logged on WO-01304116

9/12 KKelch called Keilah to schedule for 9/15 between 9 and 10 am. Left Vm. Call logged on WO-01304116

🔧 Work Performed
Replaced both stirrups. Replaced foot rest. Replaced seat. Tested chair's functions.
🔍 Technician Findings
Stirrups both broken, bent bent capture locks, foot rest and seat are torn and need replaced.
⚠️ Problem Description
Model: 087 SN: 812870 Description of Equipment Issue(s) and Service(s) Requested: Case 122413 – I will need to speak w FT before they go onsite. The customer has a damaged stirrups that will need to be replaced. . Parts tracking # is 884272898651. I do not want the damaged parts back. See attached work instrucations. Sign off sheet will need to be sent to MPI at the time of repair completion. Thank you! Part Number(s), Descriptions, and Quantities of Parts Suggested and/or Shipped (Include Ship Dates & Tracking Numbers) Teri Masoner, 816-591-5567 cell, tmasoner@medicalpositioning.com. ***Products can be viewed at wwwmedicalpositioning.com***
📄 Description
MPI, UltraScan Versa Premier chair-table. Models: 087, 092, 095, 287, 292, 295, 987, 992, 995

Timeline

📞
Case Linked Sep 11, 3:43 PM
Case Number: 00526545
Subject: Case 118814- 087 - SN 812868 - UC Health - Calf Actuator - CB - HC - DISPATCH REQUEST ** 1 of 3 at same location
Status: Closed
📋
▶
2 Work Order Created Sep 12, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Sep 12, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 40m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 15, 4:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-16T14:00:00.000+0000, 2025-09-16T15:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Craig Dempsey Sep 17, 11:45 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 19h
👷
▶
2 Technician Assigned Sep 18, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule
To: Assigned
Duration in Previous: 22h 2m
👷
▶
3 Technician Assigned Sep 18, 2:06 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4h 21m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-23T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Morris Sep 23, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
Labor Added Sep 23, 3:05 PM
Type: Labor
Status: Open
Qty: 2.25
✔️
Status: Completed by Jason Morris Sep 23, 3:23 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 8m, 0m
📄
▶
2 Status: Ready to Bill Sep 24, 12:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Sep 29, 12:10 PM
Invoice Number: SM-241862

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00526545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Corporate
Technician
Jason Morris
Scheduled
Sep 23, 11:00 AM
Created
Sep 12, 10:48 AM
Invoice #
SM-241862

Work Details (1)

Name Type Status Qty Amount Date
WL-02946103 Labor Open 2.25 $202.50 Sep 23, 3:05 PM

Details