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WO-01304124 ↗ ServiceMax

MEDICAL POSITIONING INC. • Repair • P3

📍 UC Health Colorado Hospital — 12605 E 16th Ave, Aurora CO, 80045

Sep 12, 2025 → Sep 16, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Sep 17, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Sep 12, 2025 Completed: Sep 16, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 12 → Sep 12 Created ▶ Running 0 0 / 3
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 0 / 3
Sep 12 → Sep 15 Assigned ▶ Running 1 1 / 3
Sep 15 → Sep 16 Scheduled ▶ Running 1 2 / 3
Sep 16 → Sep 16 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Sep 12, 2025 Due: Sep 17, 2025 Completed: Sep 16, 2025 (1 days early)
📅
3.0 days Total Age
⏱️
5.0d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00526545
Case 118814- 087 - SN 812868 - UC Health - Calf Actuator - CB - HC - DISPATCH REQUEST ** 1 of 3 at same location
Closed
Model: 087 SN: 812867 Description of Equipment Issue(s) and Service(s) Requested: Case 122415 – I will need to speak w FT before they go onsite. The customer has a damaged stirrups that will need to be replaced. Parts tracking # is 884272432392. I do not want the damaged parts back. See attached work instructions. Sign off sheet will need to be sent to MPI at the time of repair completion. Thank you! Part Number(s), Descriptions, and Quantities of Parts Suggested and/or Shipped (Include Ship Dates & Tracking Numbers) Teri Masoner, 816-591-5567 cell, tmasoner@medicalpositioning.com. ***Products can be viewed at wwwmedicalpositioning.com***
Priority
Standard
Origin
Email
Reason
New Case
Contact
Keilah Perez
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (3)
WO-01304116 Invoiced
Repair • Jason Morris
Created: Sep 12, 2025 • Closed: Sep 23, 2025
WO-01304119 Invoiced
Repair • Jason Morris
Created: Sep 12, 2025 • Closed: Sep 23, 2025
WO-01304124 (current) Invoiced
Repair • Thurman Davis
Created: Sep 12, 2025 • Closed: Sep 16, 2025
Completed with minor delays
Invoiced • 173 days old
🚨
Primary Delay 5.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
5.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18/25 NSuarez placed in Partial project awaiting for Parent and child to be placed in closed status currently in assigned status.

9/15 KKelch scheduled per logged email from Keilah. Email logged on WO-0304116

9/15 KKelch called Keilah to schedule for 9/16 between 9 and 10 am. Left VM, sent email. Call and email logged on WO-01304116

9/12 KKelch called Keilah to schedule for 9/15 between 9 and 10 am. Left Vm. Call logged on WO-01304116

🔧 Work Performed
Swapped cables on footswitch box and verified problem followed the cable normally connected to footswitch activation actuator. Replaced actuator part # 15689. All functions of the table work and unit meets manufacturers standards.
🔍 Technician Findings
The calf actuator will not work - Found all functions worked except footswitch would not go up or down.
⚠️ Problem Description
Model: 087 SN: 812868 Description of Equipment Issue(s) and Service(s) Requested: Case 118814 – I will need to speak w FT before they go onsite. The calf actuator will not work. I would like to do trouble shooting prior to parts being replaced as I’m not sure what the failure is. Please FaceTime me on an iPhone so I can see the issue. This is a must. This could be a disconnected cable, a defective control box, a defective actuator, or a hand control issue and I want to ensure we do what is necessary, but not more. Parts tracking # is 88423820394.. Return parts label included – tracking 884303755843. FT is expected to return parts to MPI. They can be left on the dock at facility labeled and packaged, by FT. Please. Sign off sheet will need to be sent to MPI at the time of repair completion. Thank you! Part Number(s), Descriptions, and Quantities of Parts Suggested and/or Shipped (Include Ship Dates & Tracking Numbers) Teri Masoner, 816-591-5567 cell, tmasoner@medicalpositioning.com. ***Products can be viewed at wwwmedicalpositioning.com***
📄 Description
MPI, UltraScan Versa Premier chair-table. Models: 087, 092, 095, 287, 292, 295, 987, 992, 995

Timeline

📞
Case Linked Sep 11, 3:43 PM
Case Number: 00526545
Subject: Case 118814- 087 - SN 812868 - UC Health - Calf Actuator - CB - HC - DISPATCH REQUEST ** 1 of 3 at same location
Status: Closed
📋
▶
2 Work Order Created Sep 12, 10:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Status: Assigned Sep 12, 11:34 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thurman Davis
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Sep 15, 4:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-16T15:00:00.000+0000
🔧
Status: Tech On Site by Thurman Davis Sep 16, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 39m
⏱️
3x Labor Added Sep 16, 2:58 PM
Type: Labor, Travel
Status: Open
Qty: 1, 20
✔️
▶
2 Status: Completed Sep 16, 3:09 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
⏱️
Labor Added Sep 16, 5:16 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Thurman Davis Sep 16, 5:32 PM
From: Completed
To: Closed
Duration in Previous: 2h 22m
⏳ 2.8 business days
📋
Status: 07e-Partial Project by Nancy Suarez Sep 18, 11:02 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Sep 24, 12:39 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Sep 25, 11:28 AM
Invoice Number: SM-241862

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00526545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
Corporate
Technician
Thurman Davis
Scheduled
Sep 16, 11:00 AM
Created
Sep 12, 10:54 AM
Invoice #
SM-241862

Work Details (5)

Name Type Status Qty Amount Date
WL-02937420 Labor Open 1 $0.00 Sep 16, 2:58 PM
WL-02937421 Travel Open 20 $100.00 Sep 16, 2:58 PM
WL-02937422 Travel Open 20 $0.00 Sep 16, 2:58 PM
WL-02937437 Labor Open 3.5 $315.00 Sep 16, 3:11 PM
WL-02937669 Labor Open 1 $0.00 Sep 16, 5:16 PM

Details