Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Duke Health — 100 Duke Health Cary Pl, Ste 410, Cary NC, 27519-6759
Sep 24, 2025 → Nov 18, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 24 → Sep 24 | Created | ▶ Running | 0 | 0 / 4 |
| Sep 24 → Sep 24 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Sep 24 → Sep 24 | Assigned | ▶ Running | 0 | 0 / 4 |
| Sep 24 → Sep 24 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Sep 24 → Sep 25 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Sep 25 → Oct 23 | Assigned | ▶ Running | 19 | 20 / 4 |
| Oct 23 → Nov 11 | Awaiting Parts - Customer | ⏸ Paused | 12 | — |
| Nov 11 → Nov 11 | Ready for Scheduling | ▶ Running | 0 | 20 / 4 |
| Nov 11 → Nov 18 | Assigned | ▶ Running | 5 | 25 / 4 |
| Nov 18 → Nov 18 | Scheduled | ▶ Running | 0 | 25 / 4 |
| Nov 18 → Nov 18 | Tech On Site | ▶ Running | 0 | 25 / 4 |
11/18 MOwens Ashley replied back on 11/17 that 18th-19th works to schedule the repair visit.
11/17/2025 LHill-sent email to Ashley Head-It would be 1 chair at a time. Tech could arrive Tuesday, 11/18 between 11-1. Whatever he doesn't get completed will roll into Wednesday. Let me know if this works for you.
11/17/2025 LHill-response from Ashley Head-Yes, we can get this scheduled. Could you elaborate on the process to have this completed? Would it be one chair at a time? How much time approximately would each chair take? What time will the tech arrive and leave, and is there a lunch break? As the clinic is operational with patients, we will need to coordinate blocking off rooms.
11/17/2025 LHill-sent email to Ashley Head-Parts were delivered last week. Can we look at scheduling the repair visit this week? Right now, my tech Chris Morning is available everyday next week to complete the repairs on these 9 chairs for how ever many days it will take. Please let me know and we will get this on the techs calendar.
11/12 MOwens Received email reply back that Ashley Head will return back to work on Mon 11/17 and will reach out to schedule the repair visit during next week.
11/11/2025jsells
Delivered OnTuesday, November 11 at 9:43 A.M. at Reception
11/11/2025jsells
1ZE444250147856571
Delivered OnTuesday, November 11 at 9:43 A.M.
11/11/2025jsells
UPS Exception Notification, Tracking Number 1ZE444250147105355
Delivered OnTuesday, November 11 at 9:43 A.M.
11/11 KHardison: Updated due date
1ZE444250147105355
1 of 5 Piece Shipment
Delivered On
Tuesday, November 11 at 9:43 A.M.
LINE NO: 1.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS LINE NO: 2.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS LINE NO: 3.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS LINE NO: 4.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS LINE NO: 5.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS LINE NO: 6.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS LINE NO: 7.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS LINE NO: 8.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS LINE NO: 9.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 10.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 11.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 12.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 14.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259048321612 DESCRIPTION: ARS LABEL, ST RT 47 WEST11/7 KHardison, added 4 child WOs to WO and attached revised SR.
10/23/2025 LHill-rec'd email from Terry at Midmark-I apologize for the delay on shipping the needed parts. The parts did not ship on the 17th. We will have the parts available to ship next week and I will let you know as soon as I submit the parts to ship.
See logged email.
10/23/25 RCook- Emailed Midmark for updated on tracking information. See logged email.
10/22/2025 LHill-rec'd email from Ashley Head-
I have not received confirmation regarding receipt of the additional parts. See logged email.
10/21/2025 LHill-rec'd email from Ashley Head-I have not received confirmation regarding receipt of the additional parts. See logged email.
10/21/2025 LHill-sent email to Ashley Head at ashley.head@duke.edu trying to find out if they have received parts yet.
10/20/2025 LHill-sent email to Ashley Head at ashley.head@duke.edu trying to find out if they have received parts yet.
10/20/2025 LHill-LM at 919) 286-8310 for Ashley Head. Asking if they have received parts yet.
10/7 MOwens Ashley replied back to the email that she want to wait to schedule the visit after the rest of the parts arrive on 10/17 to complete all 9 chairs. Terry Neal at Midmark responded in the email that that will be ok to wait to complete all the chairs at the same time.
10/7 MOwens Sent email to Ashley Head to respond back so the repair visit can be scheduled.
10/6 MOwens Called to speak to Ashley Head but she didn't answer and the mailbox was full so I couldn't leave a msg to call back.
10/3 MOwens Called to speak to Ashley Head. She didn't answer and the mailbox was full so I couldn't leave a vm. Sending an email also.
10/1 MOwens Called and spoke to Ashley Head. She said she has been in contact with Tommy Whitehead at Midmark and the issue of getting the other 4 chairs added to this dispatch. She will call or email me back once she has a update from Tommy.
9/30 MOwens Called to speak to Ashley Head. Left a vm for her to call back to schedule the repair visit.
9/26 JToups: Called POC to schedule return call. However, Midmark has not added the additional 4 tables to the SRA that she wants covered. She asked that we postpone scheduling until she clears this up with Midmark.
9/25/25 lcoonrod
Your shipment
1ZE444250175081846
1 of 2 Piece Shipment
Delivered On
Thursday, September 25 at 9:38 A.M.
9/25/25 lcoonrod
Your shipment
1ZE444250175970457
1 of 2 Piece Shipment
Delivered On
Thursday, September 25 at 9:38 A.M.
09/24/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250175081846. No ETA at this time. (UPS-Air-Next Day Air)
09/24/2025 SRobinson- Called Ashley Head, 1(919) 619-8423. It went to VM, LM with WO# and advised a coordintor will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03011522 | Labor | Open | 0.5 | $55.00 | Nov 18, 3:18 PM |