Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Duke Health — 100 Duke Health Cary Pl, Ste 410, Cary NC, 27519-6759
Nov 7, 2025 → Nov 18, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 7 → Nov 7 | Created | ▶ Running | 0 | 0 / 4 |
| Nov 7 → Nov 11 | Assigned | ▶ Running | 1 | 1 / 4 |
| Nov 11 → Nov 11 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Nov 11 → Nov 12 | Ready for Scheduling | ▶ Running | 1 | 2 / 4 |
| Nov 12 → Nov 18 | Assigned | ▶ Running | 4 | 6 / 4 |
| Nov 18 → Nov 18 | Scheduled | ▶ Running | 0 | 6 / 4 |
| Nov 18 → Nov 18 | Tech On Site | ▶ Running | 0 | 6 / 4 |
11/11/25 RCook- Per email from Midmark on 11/7/25: Hello, EMSAR,
4 Serial Numbers (9 total) have been added to this SR, included added parts. I revised the SRA paperwork and resent it to dispatch@emsar.com. Please reach out to the customer to schedule once SO – 728320 and 737423 arrive at the facility. Have a great day!
Placed WO in awaiting parts- customer status.
10/23/2025 LHill-rec'd email from Terry at Midmark-I apologize for the delay on shipping the needed parts. The parts did not ship on the 17th. We will have the parts available to ship next week and I will let you know as soon as I submit the parts to ship.
See logged email on WO-01305987.
10/22/2025 LHill-rec'd email from Ashley Head-
I have not received confirmation regarding receipt of the additional parts. See logged email on WO-01305987.
10/21/2025 LHill-rec'd email from Ashley Head-I have not received confirmation regarding receipt of the additional parts. See logged email on WO-01305987.
10/21/2025 LHill-sent email to Ashley Head at ashley.head@duke.edu trying to find out if they have received parts yet. See logged email on WO-01305987.
10/20/2025 LHill-sent email to Ashley Head at ashley.head@duke.edu trying to find out if they have received parts yet. See logged email on WO-01305987.
10/20/2025 LHill-LM at 919) 286-8310 for Ashley Head. Asking if they have received parts yet. See logged call on WO-01305987.
10/7 MOwens Ashley replied back to the email that she want to wait to schedule the visit after the rest of the parts arrive on 10/17 to complete all 9 chairs. Terry Neal at Midmark responded in the email that that will be ok to wait to complete all the chairs at the same time.
10/7 MOwens Sent email to Ashley Head to respond back so the repair visit can be scheduled.
10/6 MOwens Called to speak to Ashley Head but she didn't answer and the mailbox was full so I couldn't leave a msg to call back.
10/3 MOwens Called to speak to Ashley Head. She didn't answer and the mailbox was full so I couldn't leave a vm. Sending an email also.
10/1 MOwens Called and spoke to Ashley Head. She said she has been in contact with Tommy Whitehead at Midmark and the issue of getting the other 4 chairs added to this dispatch. She will call or email me back once she has a update from Tommy.
9/30 MOwens Called to speak to Ashley Head. Left a vm for her to call back to schedule the repair visit.
9/26 JToups: Called POC to schedule return call. However, MidMark has not added the additional 4 tables to the SRA that she wants covered. She asked that we postpone scheduling until she clears this up with MidMark, which I agreed to.
9/25/25 lcoonrod
Your shipment
1ZE444250175081846
1 of 2 Piece Shipment
Delivered On
Thursday, September 25 at 9:38 A.M.
9/25/25 lcoonrod
Your shipment
1ZE444250175970457
1 of 2 Piece Shipment
Delivered On
Thursday, September 25 at 9:38 A.M.
09/24/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250175081846. No ETA at this time. (UPS-Air-Next Day Air)
09/24/2025 SRobinson- Called Ashley Head, 1(919) 619-8423. It went to VM, LM with WO# and advised a coordintor will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03011188 | Labor | Open | 0.5 | $55.00 | Nov 18, 12:59 PM |