Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307887 ↗ ServiceMax

GALAXY AMBULANCE • Repair • P7

📍 Galaxy Ambulance — 110 Main St, South Amboy NJ, 08879

Oct 6, 2025 → Nov 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Oct 16, 2025
✗ SLA Missed (5 biz days late)
Active: 12 biz days
Paused: 17 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸17d
⏸ Clock Paused
Status: Awaiting Parts
Oct 6 → Oct 30, 2025
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Oct 30 → Nov 4, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 18, 2025
9 business days (counted)
Running total: 12 of 7 biz days used
Created: Oct 6, 2025 Completed: Nov 18, 2025
Business Days Used 12 / 7
0 7d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 6 → Oct 6 Created ▶ Running 0 0 / 7
Oct 6 → Oct 6 L2 Screening ▶ Running 0 0 / 7
Oct 6 → Oct 30 Awaiting Parts ⏸ Paused 17 —
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 0 / 7
Oct 30 → Nov 4 Assigned ▶ Running 3 3 / 7
Nov 4 → Nov 18 Scheduled ▶ Running 9 12 / 7
Dispatch 0.0d
Material Management 17.8d
Coordinators 12.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
17.8 days
Over SLA
Coordinators
12.4 days
Over SLA
Billing
0.0 days
Created: Oct 6, 2025 Due: Nov 7, 2025 Completed: Nov 18, 2025 (10 days late)
📅
29.0 days Total Age
⏱️
17.8d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
25.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00528397
EMS L2 Review
Closed
Q-00030411 Stryker stretcher 101140799 Model 6082 MX pro R3 Brakes do not work Possible parts needed 2 wheels, 6060-002-010 Ferno Pro Flex stretcher Medpro 132463 The wheel broke off Possible parts needed 1 screw, 3204647 Ferno Stair Chair EZ Glide 59T SN not on equipment Handle on bottom doesn't retract Possible parts needed 1 telescoping handle, 0905837 Stryker 6082, s/n 030639750 The technician will need to replace customer provided grips, caster mount covers, and possibly wheels, 4 rivets, 0025-133-000 8 rivets, 0025−079-000
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Mike Migirov
Owner
Shelby Robinson
Created
Sep 18, 2025
Work Orders from this Case (4)
WO-01307887 (current) Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307888 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307889 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
WO-01307890 Invoiced
Repair • Curtis Allen
Created: Oct 6, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 149 days old
🚨
Primary Delay 17.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 25.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
17.8d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/6 KSmith -- Mike requested to reschedule for Monday. Advised FSE is out all next week for training and his next available date would be 11/17. Mike wanted to go ahead and reschedule for 11/17. Rescheduled for 11/17 with Mike

11/4 KSmith -- Mike requested we go to 7070 Route 35, South Amboy, NJ on Friday.

11/4 KSmith -- Scheduled for Friday with Mike on WO-01307888

11/4 KSmith -- Left VM and sent email to schedule repairs on WO-01307888

11/3 KSmith -- Left VM and sent email to schedule repairs on WO-01307888

10/31/25 RCook- Updated due date based on parts.


10/31 KSmith -- Parts are shipping today

10/13 KSmith -- Goes to Curtis

🔧 Work Performed
The customer complain that when weight is on the stretcher the wheel wobbles One of the caster was bent and loose causing the issue Mr. Mike Migirov verbally approved repair with a caster from my stock Removed and replaced 2 transport wheels and 1 caster Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Brakes worked, wheels were just worn affecting the brakes 1 Bent caster
⚠️ Problem Description
Q-00030411 Stryker stretcher 101140799 Model 6082 MX pro R3 Brakes do not work Possible parts needed 2 wheels, 6060-002-010
📄 Description
Stryker 6082 MX-Pro R3 Manual Cot

Timeline

📞
Case Linked Sep 18, 10:12 AM
Case Number: 00528397
Subject: EMS L2 Review
Status: Closed
🚨 13.0 business days
📋
▶
2 Work Order Created Oct 6, 1:17 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 6, 1:23 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Oct 30, 4:08 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 24d 2h
👷
▶
2 Technician Assigned Oct 30, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
🔩
2x Parts Added Oct 30, 9:12 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.3 business days
🗓️
▶
2 Status: Scheduled Nov 4, 12:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-07T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 6, 11:46 AM
Scheduled For: 2025-11-17T14:00:00.000+0000
⚠️ 7.0 business days
🔩
▶
2 Parts Added Nov 17, 7:59 PM
Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Curtis Allen Nov 17, 8:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 7h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Nov 19, 10:46 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Diane Patton Nov 19, 10:54 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Nov 22, 8:05 AM
Invoice Number: SM-246946

Bottlenecks

Awaiting Parts
Duration: 17.8 business days (threshold: 3.0 business days)
Exceeded by 14.8 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528397
Closed
📦
Parts Order 00082991
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Nov 17, 9:00 AM
Created
Oct 6, 1:17 PM
Invoice #
SM-246946

Work Details (4)

Name Type Status Qty Amount Date
WL-02990846 Parts Open 2 $234.90 Oct 30, 9:12 PM
WL-02990847 Expenses Open 1 $13.32 Oct 30, 9:12 PM
WL-03010573 Parts Open 1 $93.60 Nov 17, 7:59 PM
WL-03010578 Labor Open 1 $130.00 Nov 17, 8:00 PM

Details