Q-00030411
Stryker stretcher 101140799
Model 6082 MX pro R3
Brakes do not work
Possible parts needed
2 wheels, 6060-002-010
Ferno Pro Flex stretcher
Medpro 132463
The wheel broke off
Possible parts needed
1 screw, 3204647
Ferno Stair Chair EZ Glide 59T
SN not on equipment
Handle on bottom doesn't retract
Possible parts needed
1 telescoping handle, 0905837
Stryker 6082, s/n 030639750
The technician will need to replace customer provided grips, caster mount covers, and possibly wheels,
4 rivets, 0025-133-000
8 rivets, 0025−079-000
11/6 KSmith -- Mike requested to reschedule for Monday. Advised FSE is out all next week for training and his next available date would be 11/17. Mike wanted to go ahead and reschedule for 11/17. Rescheduled for 11/17 with Mike
11/4 KSmith -- Mike requested we go to 7070 Route 35, South Amboy, NJ on Friday.
11/4 KSmith -- Scheduled for Friday with Mike on WO-01307888
11/4 KSmith -- Left VM and sent email to schedule repairs on WO-01307888
11/3 KSmith -- Left VM and sent email to schedule repairs on WO-01307888
10/23/25 RCook- Updated due date based on parts for WO-01307887. Matched due dates.
10/23/25 RCook- Updated due date based on parts. WO-01307887 is in awaiting parts and customer would like to schedule all units together.
10/15/2025 Sramen - WO-01307887 parts were just ordered on 10/11 and the follow up date is 10/20. Pushed due date on this WO since Mike wants to wait for all units to be completed at the same time.
10/13 KSmith -- Awaiting parts for WO-01307887. Spoke with Mike and advised we are still waiting on parts for the remaining 3 units. Mike would like to wait for all parts to arrive before scheduling.
10/13 KSmith -- Goes to Curtis
🔧Work Performed
Removed and replaced both casters and transport wheel supplied by the customer
Removed and replaced screw and backrest panel rivets
Mr. Mike Migirov verbally approved repair with rivets from my stock
Functional tests were performed unit is operating correctly.
🔍Technician Findings
1 Broken caster (no brake) and screw
1 Broken caster (w/brake)
1 Worn transport wheel
12 Broken rivets from the backrest panel
⚠️Problem Description
Q-00030411
Ferno Pro Flex stretcher
Medpro 132463
The wheel broke off
Possible parts needed
1 screw, 3204647
📄Description
35X (R) - Medpro (for Sales only) FIELD USE: Model 35-X (Series)
From: galaxyambulance@gmail.com
To: ksmith@emsar.com
thank you
Galaxy Ambulance
110 Main Street Suite 303
South Amboy, NJ 08879
Phone: 800-596-5222
Fax: 800-596-5011
GalaxyAmbulance@gmail.com <mailto:GalaxyAmbulance@gmail.com>
www.GalaxyAmbulance.com <https://protect.checkpoint.com/v2/r01/___http://www.GalaxyAmbulance.com___.YzJ1OmVtc2FyMTpjOm86M2IwZGYyNWIyMmIxNWMyOTcwZTBkYjZkZWMzNWRhOTA6NzpjYTg2OjNkNDgyNTc0ZDAxM2QyYTJmNmI2NTE2NTQ2ZjFjNTI3YjZlYzlkNGNkNzBmYjE3ZGVlYzA0YzFkNWEzZGU
From: galaxyambulance@gmail.com
To: ksmith@emsar.com
That will be fine.
November 17th. what time?
Galaxy Ambulance
110 Main Street Suite 303
South Amboy, NJ 08879
Phone: 800-596-5222
Fax: 800-596-5011
GalaxyAmbulance@gmail.com <mailto:GalaxyAmbulance@gmail.com>
www.GalaxyAmbulance.com <https://protect.checkpoint.com/v2/r01/___http://www.GalaxyAmbulance.com___.YzJ1OmVtc2FyMTpjOm86MzM4OTU5NjgzOTc0ZmZjODc0ODY1Mjc0NmQ4YTMzZDY6Nzo5MzkxOmViMmU1N2FiMjZlNmRmZTBhNDkwMmRkNzZkZTQyZjFhOG
From: galaxyambulance@gmail.com
To: ksmith@emsar.com
Hi Kourtney, is it possible to reschedule the service for Monday?
Galaxy Ambulance
110 Main Street Suite 303
South Amboy, NJ 08879
Phone: 800-596-5222
Fax: 800-596-5011
GalaxyAmbulance@gmail.com <mailto:GalaxyAmbulance@gmail.com>
www.GalaxyAmbulance.com <https://protect.checkpoint.com/v2/r01/___http://www.GalaxyAmbulance.com___.YzJ1OmVtc2FyMTpjOm86MGFiNTEwZWIzN2Y0Y2I4YjFhZTlmNGQ3Mjg3NmQ4ZjI6Nzo2MTRlOmExZTQ3NTdmNTBjZWU3OWY0Yz
From: galaxyambulance@gmail.com
To: ksmith@emsar.com
great, can we please have the tech go out to 7070 Route 35, South Amboy, NJ? its around the corner from our base
Galaxy Ambulance
110 Main Street Suite 303
South Amboy, NJ 08879
Phone: 800-596-5222
Fax: 800-596-5011
GalaxyAmbulance@gmail.com <mailto:GalaxyAmbulance@gmail.com>
www.GalaxyAmbulance.com <https://protect.checkpoint.com/v2/r01/___http://www.GalaxyAmbulance.com___.YzJ1OmVtc2FyMTpjOm86MGMxNjM2MGJiNGM0ZWZjOWVmNzU0NmJh
From: galaxyambulance@gmail.com
To: ksmith@emsar.com
can we do it friday?
Galaxy Ambulance
110 Main Street Suite 303
South Amboy, NJ 08879
Phone: 800-596-5222
Fax: 800-596-5011
GalaxyAmbulance@gmail.com <mailto:GalaxyAmbulance@gmail.com>
www.GalaxyAmbulance.com <https://protect.checkpoint.com/v2/r01/___http://www.GalaxyAmbulance.com___.YzJ1OmVtc2FyMTpjOm86ZTA4ZjQxNjMxMzc3Zjk1NzdkM2I5M2YwOTA2MzI0ZjE6NzowZDY2OjNhMTRhNDBkYTNhZTc3OWNmMWMxZjUyOGZiZjEzOGIwNWU3NzY0ZDAxNmYzMzE4N2Q0Nzli
To: galaxyambulance@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Re: Galaxy Ambulance -- EMS Repairs -- WO-01307888
Body:
Hi Mike,
All of the parts for the repair of your EMS equipment have shipped and the final parts are scheduled to arrive tomorrow.
We currently have Thursday-Friday available this week if there is a day that works best for the technician to come onsite and complete the repairs?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-36
📋
Outbound to +13479629285
Completed Nov 4, 2025
Left VM to schedule for this week. Sending email as well.
To: galaxyambulance@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Galaxy Ambulance -- EMS Repairs -- WO-01307888
Body:
Hi Mike,
All of the parts for the repair of your EMS equipment have shipped and the final parts are scheduled to arrive tomorrow.
We currently have Wednesday-Friday available this week if there is a day that works best for the technician to come onsite and complete the repairs?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1
📋
Outbound to +13479629285
Completed Nov 3, 2025
Left VM to schedule repairs. Sending email as well.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 13, 2025
To: galaxyambulance@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307888Location: Galaxy AmbulanceAddress: 110 Main St South Amboy, NJ 08879Device: Problem Description: Q-00030411
Ferno Pro Flex stretcher
Medpro 132463
The wheel broke off
Poss
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: galaxyambulance@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307888Location: Galaxy AmbulanceAddress: 110 Main St South Amboy, NJ 08879Device: Problem Description: Q-00030411
Ferno Pro Flex stretcher
Medpro 132463
The wheel broke off
Poss
Nov 4, 2025 3:26pm
@Curtis Allen Mike requested we go to 7070 Route 35, South Amboy, NJ on Friday. @Shawn Rogers
📅
WO-01307888 - Repair - South Amboy - Galaxy Ambulance
Nov 17, 2025 9:00am – 1:00pm
Work Order: WO-01307888
Account: GALAXY AMBULANCE
Customer Case Number:
Location: Galaxy Ambulance
Address: 110 Main St, South Amboy, NJ 08879
Manufacturer:
Model #:
Serial #:
Contact Name: Mike Migirov
Contact Phone: 3479629285
Contact Email: galaxyambulance@gmail.com
Due Date: 11/7/2025
Schedu
Timeline
📞
Case Linked Sep 18, 10:12 AM
Case Number:00528397
Subject:EMS L2 Review
Status:Closed
🚨13.0 business days
📋
▶
2
Work Order Created Oct 6, 1:18 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 6, 1:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyOct 13, 2:00 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 0h
👷
▶
2
Technician Assigned Oct 13, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 56m
🔩
2x Parts Added Oct 13, 4:21 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨16.0 business days
🗓️
▶
2
Status: Scheduled Nov 4, 12:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-07T14:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithNov 6, 11:46 AM
Scheduled For:2025-11-17T14:00:00.000+0000
⚠️7.0 business days
🔩
4x Parts Added Nov 17, 7:09 PM
Type:Parts
Status:Open
Qty:1, 12
⏱️
3x Labor Added Nov 17, 7:33 PM
Type:Labor, Travel
Status:Open
Qty:1.75, 2, 25
✔️
Status: Completed by Curtis AllenNov 17, 7:39 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:13d 7h, 0m
⏳2.5 business days
📄
Status: Ready to Bill by Diane PattonNov 19, 10:43 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 15h
📨
▶
2
Status: Invoice Pending Nov 19, 10:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Nov 22, 8:05 AM
Invoice Number:SM-246946
Bottlenecks
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)