Q-00030411
Stryker stretcher 101140799
Model 6082 MX pro R3
Brakes do not work
Possible parts needed
2 wheels, 6060-002-010
Ferno Pro Flex stretcher
Medpro 132463
The wheel broke off
Possible parts needed
1 screw, 3204647
Ferno Stair Chair EZ Glide 59T
SN not on equipment
Handle on bottom doesn't retract
Possible parts needed
1 telescoping handle, 0905837
Stryker 6082, s/n 030639750
The technician will need to replace customer provided grips, caster mount covers, and possibly wheels,
4 rivets, 0025-133-000
8 rivets, 0025−079-000
11/6 KSmith -- Mike requested to reschedule for Monday. Advised FSE is out all next week for training and his next available date would be 11/17. Mike wanted to go ahead and reschedule for 11/17. Rescheduled for 11/17 with Mike
11/4 KSmith -- Mike requested we go to 7070 Route 35, South Amboy, NJ on Friday.
11/4 KSmith -- Scheduled for Friday with Mike on WO-01307888
11/4 KSmith -- Left VM and sent email to schedule repairs on WO-01307888
11/3 KSmith -- Left VM and sent email to schedule repairs on WO-01307888
10/23/25 RCook- Updated due date based on parts for WO-01307887. Matched due dates.
10/23/25 RCook- Updated due date based on parts. WO-01307887 is in awaiting parts and customer would like to schedule all units together.
10/15/2025 Sramen - WO-01307887 parts were just ordered on 10/11 and the follow up date is 10/20. Pushed due date on this WO since Mike wants to wait for all units to be completed at the same time.
10/13 KSmith -- Awaiting parts for WO-01307887. Spoke with Mike and advised we are still waiting on parts for the remaining 3 units. Mike would like to wait for all parts to arrive before scheduling.
10/13 KSmith -- Goes to Curtis
🔧Work Performed
Removed and replaced front extending handle and gas spring
Mr. Mick Migirov verbally approved repair with a gas spring from my stock
Functional tests were performed unit is operating correctly.
🔍Technician Findings
1 Front extending handle was bent and stuck inside the weldment
Spongy gas spring, not holding the track assembly in place
⚠️Problem Description
Q-00030411
Ferno Stair Chair EZ Glide 59T
SN not on equipment
Handle on bottom doesn't retract
Possible parts needed
1 telescoping handle, 0905837
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: galaxyambulance@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307889Location: Galaxy AmbulanceAddress: 110 Main St South Amboy, NJ 08879Device: Problem Description: Q-00030411
Ferno Stair Chair EZ Glide 59T
SN not on equipment
Handle on bot
📅
WO-01307889 - Repair - South Amboy - Galaxy Ambulance
Nov 17, 2025 9:00am – 1:00pm
Work Order: WO-01307889
Account: GALAXY AMBULANCE
Customer Case Number:
Location: Galaxy Ambulance
Address: 110 Main St, South Amboy, NJ 08879
Manufacturer:
Model #:
Serial #:
Contact Name: Mike Migirov
Contact Phone: 3479629285
Contact Email: galaxyambulance@gmail.com
Due Date: 11/7/2025
Schedu
Timeline
📞
Case Linked Sep 18, 10:12 AM
Case Number:00528397
Subject:EMS L2 Review
Status:Closed
🚨13.0 business days
📋
▶
2
Work Order Created Oct 6, 1:21 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Oct 6, 1:27 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyOct 13, 1:59 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 0h
👷
▶
2
Technician Assigned Oct 13, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 57m
🔩
2x Parts Added Oct 13, 4:22 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨16.0 business days
🗓️
▶
2
Status: Scheduled Nov 4, 12:22 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-07T14:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Kourtney SmithNov 6, 11:46 AM
Scheduled For:2025-11-17T14:00:00.000+0000
⚠️7.0 business days
🔩
▶
2
Parts Added Nov 17, 8:15 PM
Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Curtis AllenNov 17, 8:20 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:13d 7h, 0m
⏳2.5 business days
📄
▶
2
Status: Ready to Bill Nov 19, 10:47 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3m
💰
Status: Invoiced by Diane PattonNov 19, 10:54 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Nov 22, 8:05 AM
Invoice Number:SM-246946
Bottlenecks
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)