Midmark Service Request Dispatch Authorization - WO-00112870
Closed
Travel Zone 4
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL NOTES
Table is in RM 112. This will be Zone 4 Dispatch to the EMSAR, FAIR OAKS, CA location. It is approx. 4 hours 30 minutes
round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2853119 Item 626-005
ITEM DESCRIPTION
626-005 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Primary Delay3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay5.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Awaiting Parts
1.7d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/21/25 - JArmas - unable to close time sheet locked
10-16 Mburris site reached out to tech to set
10/13 KHardison: No ETA. Updated due date.
Ship To Name: EMSAR Inc
Ship To Address: 4600 Plantation Dr
Ship To City/State: Fair Oaks, CA 95628-5610
Waybill (Tracking #): 1ZE444250374827548
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
LINE NO: 2.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
10/08/2025 LHill-called 775) 224-8625. spoke with Ana and we moved up the date to 10/9 between 10-12. See logged call on WO-01308184.
10/07/2025 LHill-LM at 775-224-8625. for Ana was going to let her know we could move this date up to this week. See logged call on WO-01308184.
10/07/2025 LHill-scheduled w/WO-01308184
10/07/2025 SRobinson- Called Ana Biselli, 1(775) 224-8625. Spoke with Ana and gave her the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Installed new scale board
🔍Technician Findings
Scale not working, Midmark sending part
⚠️Problem Description
Travel Zone 4
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL NOTES
Table is in RM 112. This will be Zone 4 Dispatch to the EMSAR, FAIR OAKS, CA location. It is approx. 4 hours 30 minutes
round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2853119 Item 626-005
ITEM DESCRIPTION
626-005 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
To: abiselli@shawnevadacha.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308182Location: HAWC IncAddress: 3915 Neil Rd RENO, NV 89502Device: 626 (Series) Chair V2853119Problem Description: Travel Zone 4
PROBLEM SUMMARY
WD-scales timing out
ADDITIONAL
📋
Outbound to +17752248625
Completed Oct 7, 2025
10/07/2025 SRobinson- Called Ana Biselli, 1(775) 224-8625. Spoke with Ana and gave her the WO# and advised a coordinator will be reaching out to schedule.