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← WO Overview

WO-01308183 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Community Health Alliance — 3915 Neil Rd, RENO NV, 89502

Oct 7, 2025 → Oct 21, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 14, 2025
✗ SLA Missed (5 biz days late)
Active: 9 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 9, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Completed
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
1d
▶ Clock Running
Status: Closed
Oct 9 → Oct 13, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: 07e-Partial Project
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 16, 2025
3 business days (counted)
Running total: 6 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 20, 2025
2 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 9 of 4 biz days used
Created: Oct 7, 2025 Completed: Oct 21, 2025
Business Days Used 9 / 4
0 4d budget +5d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0 / 4
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0 / 4
Oct 7 → Oct 7 Assigned ▶ Running 0 0 / 4
Oct 7 → Oct 9 Scheduled ▶ Running 2 2 / 4
Oct 9 → Oct 9 Tech On Site ▶ Running 0 2 / 4
Oct 9 → Oct 9 Completed ▶ Running 0 2 / 4
Oct 9 → Oct 13 Closed ▶ Running 1 3 / 4
Oct 13 → Oct 13 07e-Partial Project ▶ Running 0 3 / 4
Oct 13 → Oct 16 Ready for Scheduling ▶ Running 3 6 / 4
Oct 16 → Oct 20 Scheduled ▶ Running 2 8 / 4
Oct 20 → Oct 21 Tech On Site ▶ Running 1 9 / 4
Dispatch 0.0d
Coordinators 8.4d
Field Work 2.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.4 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.0 days
Created: Oct 7, 2025 Due: Oct 20, 2025 Completed: Oct 21, 2025 (on time)
📅
9.6 days Total Age
⏱️
3.0d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533601
Midmark Service Request Dispatch Authorization - WO-00112870
Closed
Travel Zone 4 PROBLEM SUMMARY WD-scales timing out ADDITIONAL NOTES Table is in RM 112. This will be Zone 4 Dispatch to the EMSAR, FAIR OAKS, CA location. It is approx. 4 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2853119 Item 626-005 ITEM DESCRIPTION 626-005 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY PCR CODES Problem Cause Resolution SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ana Biselli
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (3)
WO-01308182 Invoiced
Repair • Justin Armas
Created: Oct 7, 2025 • Closed: Oct 21, 2025
WO-01308183 (current) Invoiced
Repair • Justin Armas
Created: Oct 7, 2025 • Closed: Oct 21, 2025
WO-01308184 Invoiced
Repair • Justin Armas
Created: Oct 7, 2025 • Closed: Oct 21, 2025
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 3.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
5.2d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/25 - JArmas - unable to close time sheet locked

10-16 Mburris site reached out to tech to set

10/13/2025 NSuarez awaiting on Parent WO and child WO to be placed on closed WO-01308182 & WO-01308184.

10/08/2025 LHill-called 775) 224-8625. spoke with Ana and we moved up the date to 10/9 between 10-12. See logged call on WO-01308184.


10/07/2025 LHill-LM at 775-224-8625. for Ana was going to let her know we could move this date up to this week. See logged call on WO-01308184.


10/07/2025 LHill-scheduled w/WO-01308182 & WO-01308184.


10/07/2025 SRobinson- Called Ana Biselli, 1(775) 224-8625. Spoke with Ana and gave her the WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
Tested weight scale several times and found scale was working and accurate
🔍 Technician Findings
No issue found
⚠️ Problem Description
Travel Zone 4 PROBLEM SUMMARY WD-scales timing out ADDITIONAL NOTES Table is in RM 112. This will be Zone 4 Dispatch to the EMSAR, FAIR OAKS, CA location. It is approx. 4 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # V2853194 Item 626-005 ITEM DESCRIPTION 626-005 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY PCR CODES Problem Cause Resolution Problem Change Cause Change Resolution Change
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Oct 7, 1:48 PM
Case Number: 00533601
Subject: Midmark Service Request Dispatch Authorization - WO-00112870
Status: Closed
📋
Work Order Created Oct 7, 3:15 PM
Work Order: WO-01308183
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Oct 7, 3:24 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
👷
▶
4 Technician Assigned Oct 7, 5:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 37m, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-10-13T20:30:00.000+0000
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-13T19:30:00.000+0000
📅
Dispatch Scheduled by Laura Hill Oct 8, 12:25 PM
Scheduled For: 2025-10-09T19:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Justin Armas Oct 9, 12:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
▶
2 3x Labor Added Oct 9, 2:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 1m, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Oct 13, 12:49 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 13, 2:34 PM
From: 07e-Partial Project
To: Ready for Scheduling
Duration in Previous: 1h 44m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Oct 16, 1:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-20T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Justin Armas Oct 20, 2:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 0h
✔️
Status: Completed by Justin Armas Oct 21, 11:33 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 21h 25m, 0m
📋
Status: 07e-Partial Project by Nancy Suarez Oct 22, 11:11 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 37m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 24, 3:09 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Oct 24, 3:15 PM
Status: Billing Review → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Billing Review
To: Invoiced
Duration in Previous: 3m
🚨 77.0 business days
🧾
Invoice Created Feb 18, 9:44 AM
Invoice Number: SM-244712

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.7 business hours
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00533601
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Oct 20, 1:00 PM
Created
Oct 7, 3:15 PM
Invoice #
SM-244712

Work Details (3)

Name Type Status Qty Amount Date
WL-02965247 Labor Open 2 $165.00 Oct 9, 2:45 PM
WL-02965248 Labor Open 1 $110.00 Oct 9, 2:45 PM
WL-02965249 Travel Open 127 $0.00 Oct 9, 2:45 PM

Details