Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Community Health Alliance — 3915 Neil Rd, RENO NV, 89502
Oct 7, 2025 → Oct 21, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 7 → Oct 7 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 7 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 7 | Assigned | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 9 | Scheduled | ▶ Running | 2 | 2 / 4 |
| Oct 9 → Oct 9 | Tech On Site | ▶ Running | 0 | 2 / 4 |
| Oct 9 → Oct 13 | Awaiting Parts | ⏸ Paused | 1 | — |
| Oct 13 → Oct 16 | Ready for Scheduling | ▶ Running | 3 | 5 / 4 |
| Oct 16 → Oct 20 | Scheduled | ▶ Running | 2 | 7 / 4 |
| Oct 20 → Oct 21 | Tech On Site | ▶ Running | 1 | 8 / 4 |
10/22/25 NSuarez HAWK 10-21-25 SRA Needs the date of service updated on PG 1 from 10/21/25 to 10/20/2025.
PG 4 also needs the service date updated from 10/21/25 to 10/20/2025.
PG 5 Also needs to be updated from 10/21/25 to 10/20/2025.
10/21/25 - JArmas - unable to close time sheet locked
10-16 Mburris site reached out to tech to set
10/08/2025 LHill-called 775) 224-8625. spoke with Ana and we moved up the date to 10/9 between 10-12.
10/07/2025 LHill-LM at 775-224-8625. for Ana was going to let her know we could move this date up to this week.
10/07/2025 LHill-rec'd call from Ana at 775-224-8625. Confirmed 10/13 between 10-12. Tech can checkin at the Health Center and ask for Ana or Brandon.
Name of person you are speaking with: Ana Biselli
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: Check in at the Health Center and ask for Ana or Brandon
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/13
Confirm arrival window (2–4 hrs): 10am-12pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 775-224-8625
(If the above answer is NO): Onsite POC Name & Number:
10/07/2025 LHill-LM at 775) 224-8625 for Ana to schedule the repair visit. ( Was going to offer 10/13 between 10-12)
10/07/2025 SRobinson- Called Ana Biselli, 1(775) 224-8625. Spoke with Ana and gave her the WO# and advised a coordinator will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02965224 | Labor | Open | 3 | $330.00 | Oct 9, 2:36 PM |
| WL-02965225 | Labor | Open | 0.5 | $55.00 | Oct 9, 2:36 PM |
| WL-02965226 | Travel | Open | 127 | $0.00 | Oct 9, 2:36 PM |
| WL-02978260 | Labor | Open | 2.5 | $275.00 | Oct 21, 11:19 AM |
| WL-02978267 | Labor | Open | 1 | $110.00 | Oct 21, 11:22 AM |
| WL-02978268 | Travel | Open | 127 | $0.00 | Oct 21, 11:22 AM |