Q-00028533
Follow up to WO-01276361
Inspection #: 27864
Asset ID: 13245451
Mindray - DPM-6
Serial #: DT-51007737
Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2
This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service.
Recommend based on age of unit:
1x- B11775-Mindray DPM6
https://www.ebiotrack.com/workorder.php?wo=66103
11/5-RS; Device arrived in depot - need cables to test - and battery for repair - ordering parts
10/9-RS; Brad reached out and wanted new return labels
🔧Work Performed
1/6 SKLEIN - All parts arrived to complete the work. Replaced the bad battery and preparing unit for PM:
Cleaned device externals
Battery Check
Power on Test; Passed
Visual Inspection; Passed
Electrical Safety Test; Passed
Touchscreen calibration
NIBP leak test; Passed
Leak Test (1Min, Max < 5mmHg) Actual Reading: __2__ mmHg; Passed
Over Pressure Test; Passed
NIBP accuracy check; Passed
ECG Performance Test and Verification; Passed
SpO2 test; Passed
Temp Test; Passed
ordering parts needed for repair and testing unit
🔍Technician Findings
Was able to duplicate issue. Unit was out of tolerance for BP. Battery will need to be replaced too due to age. Battery arrived into Depot as well as the appropriate cables to test unit. Preparing unit for PM to repair unit and place back into service.
⚠️Problem Description
Q-00028533
Follow up to WO-01276361
Inspection #: 27864
Asset ID: 13245451
Mindray - DPM-6
Serial #: DT-51007737
Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2
This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service.
Recommend based on age of unit:
1x- B11775-Mindray DPM6 https://www.ebiotrack.com/workorder.php?wo=68829
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: bradley.cardenas@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308603Location: Memorial OBLAddress: 11221 Katy Freeway STE115, Houston TX 77079 Houston, TX 77079Device: Problem Description: Q-00028533
Follow up to WO-01276361
I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: bradley.cardenas@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308603Location: Memorial OBLAddress: 11221 Katy Freeway STE115, Houston TX 77079 Houston, TX 77079Device: Problem Description: Q-00028533
Follow up to WO-01276361
I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 9, 2025
To: bradley.cardenas@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308603Location: Memorial OBLAddress: 11221 Katy Freeway STE115, Houston TX 77079 Houston, TX 77079Device: Problem Description: Q-00028533
Follow up to WO-01276361
I
📧
Email:Re: MONITORS FOR SHIPPING
Completed Oct 9, 2025
From: Bradley.Cardenas@unitedveincenters.com
To: ryan.schwochow@emsar.com
Awesome, thank you very much.
Bradley Cardenas | Facility Administrator
<https://protect.checkpoint.com/v2/r01/___https://unitedveincenters.com/___.YzJ1OmVtc2FyMTpjOm86MzJlOWQzYjY2NmNjNjQ1MjIxNzE4Y2JmYjRkZjk3MjE6NzpmODAyOmM1NTkwNjMyODkzMGE1ZTU2NzBhY2QxZDAyZDk1NDk3MDBhODVhYTBiY2E0NTMxMmFiOWY3YWRmNDg0NDk5NWQ6aDpUOkY> <https://protect.checkpoint.com/v2/r01/___https://unitedveincenters.com/___.YzJ1OmVtc2FyMTpjO
Timeline
📞
Case Linked Jun 4, 3:12 PM
Case Number:00498931
Subject:Needs quote
Status:Closed
🚨89.0 business days
📋
▶
3
Work Order Created Oct 9, 1:55 PM
Work Order Created → Status: Assigned → Parts Requested
👷
Status: Assigned by Ryan Schwochow
From:Invoiced, Assigned
To:Assigned, Awaiting Parts
Duration in Previous:0m
📦
Parts Requested
Order:00083261
Status:Closed
🚨11.0 business days
🔩
▶
2
2x Parts Added Oct 24, 11:11 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 21h
⚠️9.0 business days
📦
▶
2
Parts Requested Nov 5, 3:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Reschedule
To:Awaiting Parts
Duration in Previous:12d 5h
📦
Parts Requested Nov 5, 3:36 PM
Order:00084830
Status:Closed
🚨38.0 business days
🔩
▶
2
Parts Added Jan 2, 8:00 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Ryan Schwochow
From:Awaiting Parts
To:Reschedule
Duration in Previous:57d 16h
⏳3.0 business days
⏱️
▶
4
2x Labor Added Jan 6, 3:12 PM
2x Labor Added → Technician Assigned → Status: Assigned → Status: Tech On Site
👷
Technician Assigned by Samuel Klein
Technician:a0h6e00000IIC5hAAH, Samuel A Klein
👷
Status: Assigned by Samuel Klein
From:Reschedule
To:Assigned
Duration in Previous:4d 7h
🔧
Status: Tech On Site by Samuel Klein
From:Assigned
To:Tech On Site
Duration in Previous:1m
✔️
Status: Completed by Samuel KleinJan 6, 3:49 PM
From:Tech On Site
To:Completed
Duration in Previous:35m
🔩
▶
3
Parts Added Jan 6, 3:54 PM
Parts Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00087716
Status:Closed
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:7m
💵
▶
2
Expenses Added Jan 6, 4:31 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:34m
⏳2.9 business days
🏁
Status: Closed by Ryan SchwochowJan 8, 3:27 PM
From:Reschedule
To:Closed
Duration in Previous:1d 22h
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 12, 3:31 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-251026
Bottlenecks
Awaiting Parts
Duration: 10.8 business days (threshold: 3.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Awaiting Parts
Duration: 37.5 business days (threshold: 3.0 business days)
Exceeded by 34.5 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)