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← WO Overview

WO-01313342 ↗ ServiceMax

United Vein and Vascular Centers • Depot • PSM

📍 Memorial OBL — 11221 Katy Freeway STE115, Houston TX 77079, Houston TX, 77079

Nov 5, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (13 biz days early)
Active: 1 biz days
🕐 Clock stopped: Canceled (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Entered
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Rejected
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 5, 2025 Canceled: Nov 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 6 Entered ▶ Running 1 1
Nov 6 → Nov 6 Rejected ▶ Running 0 1
Nov 6 → Nov 6 Entered ▶ Running 0 1
Dispatch 1.6d
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
1.6 days
Over SLA
Coordinators
0.0 days
Billing
0.0 days
Created: Nov 5, 2025 Due: Aug 29, 2025 Completed: Nov 6, 2025 (68 days late)
📅
1.5 days Total Age
⏱️
1.5d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00498931
Needs quote
Closed
Q-00028533 Follow up to WO-01276361 Inspection #: 27864 Asset ID: 13245451 Mindray - DPM-6 Serial #: DT-51007737 Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2 This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service. Recommend based on age of unit: 1x- B11775-Mindray DPM6 https://www.ebiotrack.com/workorder.php?wo=66103
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bradley Cardenas
Owner
Sherry Reich
Created
Jun 4, 2025
Work Orders from this Case (3)
WO-01279235 Invoiced
Depot • Ryan Schwochow
Created: Jun 13, 2025 • Closed: Sep 29, 2025
WO-01308603 Invoiced
Depot • Samuel A Klein
Created: Oct 9, 2025 • Closed: Jan 8, 2026
WO-01313342 (current) Canceled
Depot
Created: Nov 5, 2025
On Track
Canceled • 119 days old
🚨
Primary Delay 1.5 days stuck in "Entered"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Invoiced
0.0d
Assigned
0.0d / 0.5d SLA
Entered
1.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Duplicate - Please cancel

🔍 Technician Findings
depot service requested - quoted - Box and return labels sent to site
⚠️ Problem Description
Q-00028533 Follow up to WO-01276361 Inspection #: 27864 Asset ID: 13245451 Mindray - DPM-6 Serial #: DT-51007737 Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2 This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service. https://www.ebiotrack.com/workorder.php?wo=69498

Timeline

📞
Case Linked Jun 4, 3:12 PM
Case Number: 00498931
Subject: Needs quote
Status: Closed
🚨 107.0 business days
📋
▶
2 Work Order Created Nov 5, 2:51 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Invoiced
To: Assigned
Duration in Previous: 0m
🆕
Status: Entered by Ryan Schwochow Nov 5, 3:10 PM
From: Assigned
To: Entered
Duration in Previous: 19m
❌
Status: Rejected by Ryan Schwochow Nov 6, 8:12 AM
From: Entered, Rejected
To: Rejected, Entered
Duration in Previous: 17h 1m, 0m
🚫
Status: Canceled by Jessica Sells Nov 6, 8:58 AM
From: Entered
To: Canceled
Duration in Previous: 46m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours

🔗 Related Artifacts

📞
Case 00498931
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 5, 2:51 PM
Invoice #
N/A

Details