Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met (42 biz days early)
🕐 Clock stopped: Completed (Oct 9, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 9, 2025
Completed: Oct 9, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 9 → Oct 9
Created
▶ Running
0
0
Oct 9 → Oct 9
On Hold
▶ Running
0
0
Oct 9 → Oct 9
Assigned
▶ Running
0
0
Holding (excluded from total)
Billing Over SLA
Created: Oct 9, 2025
Due: Dec 12, 2025
Completed: Oct 9, 2025 (64 days early)
⏱️
14.4d in Ready to Bill
Longest Stage
🔄
5 transitions
Status Changes
⚠️
13.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00534397
Oak Street Health - 24 Hour - 101505: New Work Order Assigned
Closed
Work Order #101505
Work Order Description:
Lab refrigerator is not longer working.
Work Orders from this Case (5)
WO-01308662 (current)
Invoiced
Virtual Tech • Virtual Tech
Created: Oct 9, 2025 • Closed: Oct 9, 2025
WO-01308666
Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Oct 9, 2025 • Closed: Dec 31, 2025
WO-01325215
Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01328015
Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Dec 24, 2025 • Closed: Jan 7, 2026
WO-01328442
Invoiced
Virtual Tech • Virtual Tech
Created: Dec 30, 2025 • Closed: Jan 2, 2026
🚨
Primary Delay
14.4 days stuck in "Ready to Bill"
⏱️
Total Delay
13.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready to Bill
14.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (3)
🔧
Work Performed
Assisted with troubleshooting fridge temp issues. Found compressor is locked up and will need replacement unit.
🔍
Technician Findings
Fridge needs replacement.
⚠️
Problem Description
Work Order #101505
Model: American Biotech Supply - ABT-HC-UCBI-0404G-ADA
Model Type: Refrigerator
Custom Field:
Notes:
Asset ID: 6033586
Site: Oak Street Health - Oak Street Health - North Side
Department:Depreciation Start Date:Physical Location: LABDepreciation Term: yrsSerial #: ABS-9167103-2006-V52
Work Order Description:
Lab refrigerator is not longer working. https://www.ebiotrack.com/workorder.php?wo=68845
Timeline
📞
Case Number:
00534397
Subject:
Oak Street Health - 24 Hour - 101505: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
👷
👷
From:
On Hold, Assigned, Completed
To:
Assigned, Completed, Closed
Duration in Previous:
6m, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.51666666666667
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
23h 54m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
20d 23h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
7m
🧾
Invoice Number:
SM-245414
Bottlenecks
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02965429
Labor
Open
0.51666666666667
$91.93
Oct 9, 4:29 PM