Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed (13 biz days late)
🕐 Clock stopped: Completed (Jan 2, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 30, 2025
Completed: Jan 2, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 30 → Dec 30 |
Created |
▶ Running
|
0 |
0 |
| Dec 30 → Jan 2 |
On Hold |
▶ Running
|
2 |
2 |
| Jan 2 → Jan 2 |
Assigned |
▶ Running
|
0 |
2 |
Holding (excluded from total)
2.6 days
Billing
22.0 days
Over SLA
Created: Dec 30, 2025
Due: Dec 12, 2025
Completed: Jan 2, 2026 (20 days late)
⏱️
19.0d in Ready to Bill
Longest Stage
🔄
8 transitions
Status Changes
⚠️
19.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00534397
Oak Street Health - 24 Hour - 101505: New Work Order Assigned
Closed
Work Order #101505
Work Order Description:
Lab refrigerator is not longer working.
Work Orders from this Case (5)
WO-01308662
Invoiced
Virtual Tech • Virtual Tech
Created: Oct 9, 2025 • Closed: Oct 9, 2025
WO-01308666
Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Oct 9, 2025 • Closed: Dec 31, 2025
WO-01325215
Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Dec 12, 2025 • Closed: Dec 23, 2025
WO-01328015
Invoiced
Virtual Tech - Field Repair • Zachary Stieben
Created: Dec 24, 2025 • Closed: Jan 7, 2026
WO-01328442 (current)
Invoiced
Virtual Tech • Virtual Tech
Created: Dec 30, 2025 • Closed: Jan 2, 2026
🚨
Primary Delay
19.0 days stuck in "Ready to Bill"
⏱️
Total Delay
19.7 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
Ready to Bill
20.7d
/ 1.0d SLA
Invoice Pending
1.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Scheduling removal of Old and damaged frige from Clinic.
🔍
Technician Findings
Confirmation Number: 853998
⚠️
Problem Description
Work Order #101505
Work Order Description:
Lab refrigerator is not longer working. https://www.ebiotrack.com/workorder.php?wo=70611
SNOTE
LoadUp Invoice
Dec 30, 2025
Timeline
📞
Case Number:
00534397
Subject:
Oak Street Health - 24 Hour - 101505: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
💵
⏱️
Type:
Labor
Status:
Open
Qty:
0.25
👷
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 1h
🏁
From:
Ready to Bill
To:
Closed
Duration in Previous:
20h 44m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
40m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
27d 6h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
21h 32m
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03049922 |
Expenses |
Open |
1 |
$181.00 |
Dec 30, 2:30 PM |
| WL-03049924 |
Labor |
Open |
0.25 |
$30.64 |
Dec 30, 2:31 PM |