12/29 KKelch scheduled per logged email from Teresi
12/29 KKelch called Teresi to schedule for 1/7 between 3:30 and 4:30 pm. Left VM, sent email.
🔧Work Performed
Installed new refrigerator per work order instructions. Verified temperature is within 1 degree of the Dickson fridge temp monitoring system. Unit function tested and passed. Unit released to service.
🔍Technician Findings
1/7/2026 Zachary Stieben arrived on site. Found new refrigerator asset# 13353481 be installed.
⚠️Problem Description
Install Lab Fridge and add to EBT inventory. Perform Temp verification.
Oak Street Work Order #101505 https://www.ebiotrack.com/workorder.php?wo=70564
📧
Email:Re: [EXTERNAL] Scheduling for WO-01328015
Completed Dec 29, 2025
From: teresi.cole@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Hi Kaitlyn, That would be great. Thank you.On Mon, Dec 29, 2025 at 8:45 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good morning Teresi,I am reaching out from EMSAR to schedule a technician to come out and install your new lab fridge. Our technician, Zac, can be there on 1/7 between 3:30 and 4:30 pm. Please let me know if this date and time works for you. Thank you,Kaitlyn KelchAccou
📧
Email: Scheduling for WO-01328015
Completed Dec 29, 2025
To: teresi.cole@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01328015
Body:
Good morning Teresi,
I am reaching out from EMSAR to schedule a technician to come out and install your new lab fridge. Our technician, Zac, can be there on 1/7 between 3:30 and 4:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.
📞
Call
Completed Dec 29, 2025
12/29 KKelch called Teresi to schedule for 1/7 between 3:30 and 4:30 pm. Left VM, sent email.
📅
WO-01328015 - Virtual Tech - Field Repair - Fort Worth - Oak Street Health - North Side
Jan 7, 2026 4:30pm – 6:30pm
Work Order: WO-01328015
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - North Side
Address: 1950 Ephriham Avenue, Fort Worth, TX 76164
Manufacturer:
Model #:
Serial #:
Contact Name: Teresi Cole
Contact Phone: 214-616-0115
Contact Email: teresi.cole@oakstreethealth.
JPEG
OSH N Fridge shipping
Jan 7, 2026
Timeline
📞
Case Linked Oct 9, 3:18 PM
Case Number:00534397
Subject:Oak Street Health - 24 Hour - 101505: New Work Order Assigned
Status:Closed
🚨51.0 business days
📋
▶
2
Work Order Created Dec 24, 10:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 24, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 27m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 29, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-07T21:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Zachary StiebenJan 7, 1:58 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 4h
✔️
Status: Completed by Zachary StiebenJan 7, 3:00 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 2m
🚗
▶
3
2x Travel Added Jan 7, 5:39 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:1, 1.5
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:2h 43m
📄
Status: Ready to Bill by Diane PattonJan 8, 9:41 AM
From:Closed
To:Ready to Bill
Duration in Previous:15h 58m
🚨17.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 2, 4:51 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:25d 7h
🧾
▶
2
Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:21h 32m
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)