Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312001 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Pacmed — 1801 Lind Ave SW Bldg D200, Renton WA, 98057

Oct 29, 2025 → Dec 20, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 4, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Oct 29, 2025 Completed: Nov 4, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 4
Oct 29 → Oct 30 Ready for Scheduling ▶ Running 1 1 / 4
Oct 30 → Oct 30 Assigned ▶ Running 0 1 / 4
Oct 30 → Nov 3 Scheduled ▶ Running 2 3 / 4
Nov 3 → Nov 4 Tech On Site ▶ Running 1 4 / 4
Dispatch 0.0d
Coordinators 4.2d
Field Work 31.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.2 days
Over SLA
Field Work
31.9 days
Over SLA
Billing
0.0 days
Created: Oct 29, 2025 Due: Nov 4, 2025 Completed: Dec 20, 2025 (45 days late)
📅
34.4 days Total Age
⏱️
31.0d in Completed Longest Stage
🔄
9 transitions Status Changes
⚠️
38.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00539341
Midmark Service Request Dispatch Authorization - WO-00121442
Closed
Zone 1 NWD No back function/multiple serials ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! BACK FUNCTION NOT OPERATING PROPERLY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tamara Colon
Owner
Sherry Reich
Created
Oct 29, 2025
Work Orders from this Case (3)
WO-01311995 Invoiced
Repair • Tim Holman
Created: Oct 29, 2025 • Closed: Dec 20, 2025
WO-01311998 Invoiced
Repair • Tim Holman
Created: Oct 29, 2025 • Closed: Dec 20, 2025
WO-01312001 (current) Invoiced
Repair • Tim Holman
Created: Oct 29, 2025 • Closed: Dec 20, 2025
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 31.0 days stuck in "Completed"
⏱️
Total Delay 38.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
31.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-30 Mburris called site and set appt with Tamara Colon

🔧 Work Performed
Ran 3 cycles with no issues. Cleaned thermostat, checked door seals, monitored temp during cycles, could not replicate issue.
🔍 Technician Findings
reported low temp error.
⚠️ Problem Description
Zone 1 NWD No back function/multiple serials ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! LOW PRESSURE C63X
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 29, 2:43 PM
Case Number: 00539341
Subject: Midmark Service Request Dispatch Authorization - WO-00121442
Status: Closed
📋
▶
2 Work Order Created Oct 29, 5:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 30, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 41m
📅
▶
2 Dispatch Scheduled Oct 30, 12:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 7m
⏳ 3.0 business days
🔧
Status: Tech On Site by Tim Holman Nov 3, 1:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
Labor Added Nov 3, 8:25 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Tim Holman Nov 3, 8:40 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 15m
🚨 31.4 business days
🏁
Status: Closed by Tim Holman Dec 20, 12:24 AM
From: Completed
To: Closed
Duration in Previous: 46d 3h
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Jan 2, 1:19 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez Jan 2, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 15.0 business days
🧾
Invoice Created Jan 23, 2:18 PM
Invoice Number: SM-250388

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Completed
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00539341
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Nov 3, 11:00 AM
Created
Oct 29, 5:09 PM
Invoice #
SM-250388

Work Details (1)

Name Type Status Qty Amount Date
WL-02995035 Labor Open 2 $220.00 Nov 3, 8:25 PM

Details