Work Order 360 View

12/18/2025 CRamen Daryl returned call and requested schedule for Monday 12/29/2025 with tech arrival between 8-10am because they are not available the week of Christmas Daryls contact #513-600-2693 and call logged on WO-01326856

12/16/2025 CRamen went through a couple prompts and noone that answered knows who Darryl Thomas is. I was transfered to somewhere where I left a vm needing a returned call to schedule repairs on Midmark 630 Procedure Chairs and mentioned the POC on the WO is Darryl Thomas. Call logged on WO-01326856

12/11/2025 CRamen Jodi from Midmark called and asked about these 5 WO's and determined that since they havent been responding since October to close these WOs and if they end up calling for service they will create new ones. Logged email from Midmark confirming Phone directive to close/cancel

12/11/2025 CRamen sent a logged email to Midmark explaining no response from POC Darryl 513-600-2693

12/9/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 

12/4/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 Emailed Midmark on the parts status and contact info of these 5 WOs

 11/25/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 Placing On-Hold and escalating to AM.

 11/21/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to verify parts are received and to schedule. Call logged on WO-01311567

11/14/2025 CRamen logged email from Midmark on WO-01311567: Good Morning, Nate, 

I just spoke with Amanda Fishback regarding SR 1481554. The service company has been trying to schedule service, but when I spoke with Amanda this morning, she mentioned that they haven’t received all the necessary parts. 

I am showing that you ordered 1 WIRELESS CONTROLS, NON-PROG, LINEAR, FIELD INSTALL, but Amanda is stating that there are 5 units, and not all parts have arrived. The SO number is 8666995. 

Could you please provide an update so I can inform the service company of the status? 

I have looped in Chuck at EMSAR.

11/13/2025 CRamen logged email WO-01311567 to Midmark requesting another contact as Darryl isnt responding.

11/13/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567

11/12/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567

11/11/2025 CRamen logged email on WO-01311567 Thursday 11/13/2025 with an arrival window between 8-10am. Placeholder set

11/5/25 RCook- Updated due date based on parts.

11/10/2025 CRamen left a vm for a returned call to schedule. Call logged on WO-01311567

12/9/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 

11/4/2025 CRamen left Darryl a message inquiring status of parts/scheduling

11/4/2025 CRamen spoke with Amanda and she hasnt heard from Midmark on a resolution and said to call Darryl Thomas for info and scheduling 513-600-2693. Call logged on WO-01312161

2nov2025 fjackson reschedule due to wrong kit sent, midmark working on what next steps are

10/30/25 lcoonrod

tech is on site now for another WO and Midmark sent a revision with this on on it also.

@Robert Jackson​ assigned and scheduled

@Robert Jackson​ 12/11/2025 CRamen Jodi from Midmark called and asked about these 5 WO's and determined that since they havent been responding since October to close these WOs and if they end up calling for service they will create new ones. @Lawrence Yoder​ @Rhea Berry​