Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 DOCS Dermatology — 4243 Hunt Rd, Ste 100, Blue Ash OH, 45242-6645
Oct 30, 2025 → Dec 21, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 30 → Oct 30 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 30 → Oct 30 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 30 → Oct 30 | Assigned | ▶ Running | 0 | 0 / 4 |
| Oct 30 → Nov 2 | Scheduled | ▶ Running | 1 | 1 / 4 |
| Nov 2 → Nov 25 | Reschedule | ▶ Running | 16 | 17 / 4 |
| Nov 25 → Nov 25 | Entered | ▶ Running | 0 | 17 / 4 |
| Nov 25 → Dec 3 | On Hold | ▶ Running | 4 | 21 / 4 |
| Dec 3 → Dec 18 | Assigned | ▶ Running | 11 | 32 / 4 |
| Dec 18 → Dec 22 | Scheduled | ▶ Running | 2 | 34 / 4 |
| Dec 22 → Dec 22 | Tech On Site | ▶ Running | 0 | 34 / 4 |
12/18/2025 CRamen Daryl returned call and requested schedule for Monday 12/29/2025 with tech arrival between 8-10am because they are not available the week of Christmas Daryls contact #513-600-2693 and call logged on WO-01326856
12/16/2025 CRamen went through a couple prompts and noone that answered knows who Darryl Thomas is. I was transfered to somewhere where I left a vm needing a returned call to schedule repairs on Midmark 630 Procedure Chairs and mentioned the POC on the WO is Darryl Thomas. Call logged on WO-01326856
12/11/2025 CRamen Jodi from Midmark called and asked about these 5 WO's and determined that since they havent been responding since October to close these WOs and if they end up calling for service they will create new ones.
12/11/2025 CRamen sent a logged email to Midmark explaining no response from POC Darryl 513-600-2693
12/9/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567
12/4/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567 Emailed Midmark on the parts status and contact info of these 5 WOs
11/25/2025 CRamen left a message for Darryl 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/21/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to verify parts are received and to schedule. Call logged on WO-01311567
11/14/2025 CRamen logged email from Midmark on WO-01311567: Good Morning, Nate,
I just spoke with Amanda Fishback regarding SR 1481554. The service company has been trying to schedule service, but when I spoke with Amanda this morning, she mentioned that they haven’t received all the necessary parts.
I am showing that you ordered 1 WIRELESS CONTROLS, NON-PROG, LINEAR, FIELD INSTALL, but Amanda is stating that there are 5 units, and not all parts have arrived. The SO number is 8666995.
Could you please provide an update so I can inform the service company of the status?
I have looped in Chuck at EMSAR.
11/13/2025 CRamen logged email WO-01311567 to Midmark requesting another contact as Darryl isnt responding.
11/13/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/12/2025 CRamen left a vm for Darryl Thomas 513-600-2693 to return call to schedule. Call logged on WO-01311567
11/10/2025 CRamen left a vm for a returned call to schedule. Call logged on WO-01311567
11/5/25 RCook- Updated due date based on parts.
11/4/2025 CRamen left Darryl a message inquiring status of parts/scheduling
11/4/2025 CRamen spoke with Amanda and she hasnt heard from Midmark on a resolution and said to call Darryl Thomas for info and scheduling 513-600-2693. Call logged on WO-01312161. Logged email from Midmark confirming Phone directive to close/cancel
2nov2025 fjackson reschedule due to wrong kit sent, midmark working on what next steps are
10/30/25 lcoonrod
tech is on site now for another WO and Midmark sent a revision with this on on it also.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03044810 | Labor | Open | 0.25 | $27.50 | Dec 21, 11:24 PM |