Durham County EMS- Ferno Stairchair Repairs. Waiting for site to be created in EBT.
Closed
Q-00030871
I would like to request repair services for multiple Ferno Stair Chairs located at Durham County OES Facility (2330 Presidential Drive Suite 114). Repairs vary from wheels, tracks, cracked seats, and handles.
Model Number: 59T EZ Glide
Amount- 12 total
10 Ferno 59T EZ Glides
2 Ferno 59T Powertraxx
1.7 M. Bateman This WO should not have been placed in WO correction and the tech should not be dinged for this.
1/5/25 lcoonrod
follow up in case 00556148
11/10 KWeiss, Created case and sent to sales for quoting.
11/5 MOwens Megan called back. The service visit is scheduled for Friday 11/7 from 10am-5pm.
11/4 MOwens Called to speak to Megan Deaton. Left a vm for her to call back to schedule the repair visit.
🔧Work Performed
Evaluation-
Restraints torn or missing
Gas spring worn
Tracks worn
Back wheels worn
Back panel cracked
🔍Technician Findings
Unit located
Asset-
13284154
⚠️Problem Description
Q-00030871
1 Of 12
I would like to request repair services for multiple Ferno Stair Chairs located at Durham County OES Facility (2330 Presidential Drive Suite 114). Repairs vary from wheels, tracks, cracked seats, and handles.
Model Number: 59T EZ Glide
Amount- 12 total
10 Ferno 59T EZ Glides
2 Ferno 59T Powertraxx https://www.ebiotrack.com/workorder.php?wo=69418
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📋
Outbound to +19197246088
Completed Nov 4, 2025
Called to speak to Megan Deaton. Left a vm for her to call back to schedule the repair visit.
📅
WO-01312607 - Repair - Durham - Durham County EMS
Nov 7, 2025 10:00am – 5:00pm
Work Order: WO-01312607
Account: DURHAM COUNTY EMS
Customer Case Number:
Location: Durham County EMS
Address: 2330 Presidential Drive Suite 114, Durham, NC 27703
Manufacturer:
Model #:
Serial #:
Contact Name: Megan Deaton
Contact Phone: (919) 724-6088
Contact Email: mdeaton@dconc.gov
Due Date: 1
Timeline
📞
Case Linked Oct 20, 12:40 PM
Case Number:00536808
Subject:Durham County EMS- Ferno Stairchair Repairs. Waiting for site to be created in EBT.
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Nov 3, 1:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Nov 4, 9:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:19h 49m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Nov 5, 10:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1d 1h
⏳3.0 business days
🔧
▶
2
Status: Tech On Site Nov 7, 10:28 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 0.75, 108
🏁
Status: Closed by Todd FogielNov 7, 10:40 PM
From:Completed, Closed
To:Closed, Incomplete
Duration in Previous:11m, 0m
🚨36.2 business days
🏁
Status: Closed by Gavin PooleJan 5, 2:56 PM
From:Incomplete
To:Closed
Duration in Previous:58d 16h
⏳2.0 business days
✏️
Status: WO Correction Needed by Diane PattonJan 6, 5:21 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 2h
✔️
▶
2
Status: Completed Jan 7, 9:17 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed
To:Ready to Bill
Duration in Previous:0m
📨
▶
3
Status: Invoice Pending Jan 7, 5:43 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250742
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)