Durham County EMS- Ferno Stairchair Repairs. Waiting for site to be created in EBT.
Closed
Q-00030871
I would like to request repair services for multiple Ferno Stair Chairs located at Durham County OES Facility (2330 Presidential Drive Suite 114). Repairs vary from wheels, tracks, cracked seats, and handles.
Model Number: 59T EZ Glide
Amount- 12 total
10 Ferno 59T EZ Glides
2 Ferno 59T Powertraxx
12/19 JWhalen, emailed IT. cannot close WO, receiving SMX error.
12/15 KWeiss, Quote expired, closing w/o.
11/11 KWeiss, Created case and sent to sales for quoting.
11/5 MOwens Megan called back. The service visit is scheduled for Friday 11/7 from 10am-5pm.
11/4 MOwens Called to speak to Megan Deaton. Left a vm for her to call back to schedule the repair visit.
🔧Work Performed
Eval
Seat panel cracked
Gas spring worn
Restraints worn
Rear wheels worn
🔍Technician Findings
Asset 13284141
⚠️Problem Description
Q-00030871
9 Of 12
I would like to request repair services for multiple Ferno Stair Chairs located at Durham County OES Facility (2330 Presidential Drive Suite 114). Repairs vary from wheels, tracks, cracked seats, and handles.
Model Number: 59T EZ Glide
Amount- 12 total
10 Ferno 59T EZ Glides
2 Ferno 59T Powertraxx https://www.ebiotrack.com/workorder.php?wo=69426
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📞
Call
Completed Nov 5, 2025
11/5 MOwens Megan called back. The service visit is scheduled for Friday 11/7 from 10am-5pm.
📞
Call
Completed Nov 4, 2025
11/4 MOwens Called to speak to Megan Deaton. Left a vm for her to call back to schedule the repair visit.
📅
WO-01312619 - Repair - Durham - Durham County EMS
Nov 7, 2025 10:00am – 5:00pm
Work Order: WO-01312619
Account: DURHAM COUNTY EMS
Customer Case Number:
Location: Durham County EMS
Address: 2330 Presidential Drive Suite 114, Durham, NC 27703
Manufacturer:
Model #:
Serial #:
Contact Name: Megan Deaton
Contact Phone: (919) 724-6088
Contact Email: mdeaton@dconc.gov
Due Date: 1
PNG
2025-12-19_16-24-40
Dec 19, 2025
Timeline
📞
Case Linked Oct 20, 12:40 PM
Case Number:00536808
Subject:Durham County EMS- Ferno Stairchair Repairs. Waiting for site to be created in EBT.
Status:Closed
🚨11.0 business days
📋
▶
2
Work Order Created Nov 3, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 4, 10:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Todd Fogiel
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 5, 10:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-07T15:00:00.000+0000
⏳3.0 business days
✔️
▶
3
Status: Completed Nov 7, 11:12 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.75
🏁
Status: Closed by Todd Fogiel
From:Completed, Closed
To:Closed, Incomplete
Duration in Previous:3m, 0m
🚨27.1 business days
✔️
Status: Completed by Joseph WhalenDec 19, 4:20 PM
From:Incomplete
To:Completed
Duration in Previous:41d 17h
⚠️
Status: Incomplete by Joseph WhalenDec 19, 4:36 PM
From:Completed
To:Incomplete
Duration in Previous:15m
⚠️9.9 business days
🏁
Status: Closed by Gavin PooleJan 5, 3:32 PM
From:Incomplete
To:Closed
Duration in Previous:16d 22h
📄
Status: Ready to Bill by Diane PattonJan 5, 4:45 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 12m
📨
▶
3
Status: Invoice Pending Jan 6, 1:23 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created
Invoice Number:SM-250587
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)