Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314800 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Nov 12, 2025 → Dec 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 24, 2025
✓ SLA Met (2 biz days early)
Active: 26 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 22, 2025
26 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 12 Assigned ▶ Running 0 0
Nov 12 → Dec 22 Scheduled ▶ Running 26 26
Dispatch 0.0d
Coordinators 27.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
27.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 24, 2025 Completed: Dec 22, 2025 (2 days early)
📅
27.0 days Total Age
⏱️
26.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00542993
New Training Request
Closed
1 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (4)
WO-01314800 (current) Canceled
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 22, 2025
WO-01314803 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 26, 2025
WO-01314804 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Nov 21, 2025
WO-01314805 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 12, 2025
Behind Schedule - Needs Attention
Canceled • 112 days old
🚨
Primary Delay 26.6 days stuck in "Scheduled"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
26.6d / 2.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
closing wo due to it being not required
🔍 Technician Findings
n/a
⚠️ Problem Description
1 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 11, 2:04 PM
Case Number: 00542993
Subject: New Training Request
Status: Closed
📋
Work Order Created Nov 12, 11:08 AM
Work Order: WO-01314800
Type: Cross-Training
Priority: PC
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 12, 11:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Nov 12, 1:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
🗓️
▶
2 Status: Scheduled Nov 12, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-01T14:00:00.000+0000
🚨 16.9 business days
📅
Dispatch Scheduled by Mark Franks Dec 8, 7:21 AM
Scheduled For: 2025-12-07T14:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 16, 8:08 AM
Scheduled For: 2025-12-22T14:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Matthew Sebzda Dec 22, 6:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 4h, 0m
🚫
Status: Canceled by Diane Patton Dec 23, 5:36 PM
From: Closed
To: Canceled
Duration in Previous: 23h 14m

Bottlenecks

Scheduled
Duration: 26.6 business days (threshold: 2.0 business days)
Exceeded by 24.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00542993
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Nov 12, 11:08 AM
Invoice #
N/A

Details