Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314803 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Nov 12, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 26, 2025
✓ SLA Met
Active: 29 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 26, 2025
29 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 12 Assigned ▶ Running 0 0
Nov 12 → Dec 26 Scheduled ▶ Running 29 29
Dispatch 0.0d
Coordinators 30.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 26, 2025 Completed: Dec 26, 2025 (on time)
📅
30.0 days Total Age
⏱️
29.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
28.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 15, 2025
Visit 2 Dec 16, 2025
Visit 3 Dec 17, 2025
Visit 4 Dec 18, 2025
Visit 5 Dec 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542993
New Training Request
Closed
1 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (4)
WO-01314800 Canceled
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 22, 2025
WO-01314803 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 26, 2025
WO-01314804 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Nov 21, 2025
WO-01314805 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 29.7 days stuck in "Scheduled"
⏱️
Total Delay 28.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
29.7d / 2.0d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
OJT training in Charleston, SC with Ken Lancara 12/15-12/18 EMSAR-U training 12/26
🔍 Technician Findings
OJT training in Charleston, SC with Ken Lancara
⚠️ Problem Description
2 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 11, 2:04 PM
Case Number: 00542993
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 12, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 1:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 52m
🗓️
▶
2 Status: Scheduled Nov 12, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-17T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Mark Franks Nov 24, 9:24 AM
Scheduled For: 2025-11-24T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 1, 9:30 AM
Scheduled For: 2025-12-01T14:00:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Mark Franks Dec 8, 7:21 AM
Scheduled For: 2025-12-15T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
Labor Added Dec 16, 7:49 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
2x Labor Added Dec 17, 7:35 PM
Type: Labor
Status: Open
Qty: 8, 9
💵
Expenses Added Dec 17, 8:11 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 18, 6:59 PM
Type: Labor
Status: Open
Qty: 11
⏳ 2.6 business days
📅
Dispatch Scheduled by Mark Franks Dec 22, 8:04 AM
Scheduled For: 2025-12-22T14:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Dec 26, 3:00 PM
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Matthew Sebzda Dec 26, 3:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 44d 1h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 29, 3:11 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250091

Bottlenecks

Scheduled
Duration: 29.7 business days (threshold: 2.0 business days)
Exceeded by 27.7 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00542993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Dec 22, 9:00 AM
Created
Nov 12, 11:18 AM
Invoice #
SM-250091

Work Details (6)

Name Type Status Qty Amount Date
WL-03038874 Labor Open 8 $0.00 Dec 16, 7:49 AM
WL-03041275 Labor Open 8 $0.00 Dec 17, 7:35 PM
WL-03041276 Labor Open 9 $0.00 Dec 17, 7:35 PM
WL-03041311 Expenses Open 1 $0.00 Dec 17, 8:11 PM
WL-03042564 Labor Open 11 $0.00 Dec 18, 6:59 PM
WL-03048136 Labor Open 8 $0.00 Dec 26, 3:00 PM

Details