Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314805 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Kenneth Lancara Trunk Stock — 4094 Holstein HI,, Columbus GA, 31904

Nov 12, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed
Active: 20 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 13, 2025
20 business days (counted)
Running total: 20 of ? biz days used
Created: Nov 12, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 12 → Nov 12 Created ▶ Running 0 0
Nov 12 → Nov 12 Ready for Scheduling ▶ Running 0 0
Nov 12 → Nov 12 Assigned ▶ Running 0 0
Nov 12 → Dec 13 Scheduled ▶ Running 20 20
Dispatch 0.0d
Coordinators 21.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.0 days
Over SLA
Created: Nov 12, 2025 Due: Dec 12, 2025 Completed: Dec 13, 2025 (on time)
📅
21.0 days Total Age
⏱️
20.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 7, 2025
Visit 2 Dec 8, 2025
Visit 3 Dec 9, 2025
Visit 4 Dec 10, 2025
Visit 5 Dec 11, 2025
Visit 6 Dec 12, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542993
New Training Request
Closed
1 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (4)
WO-01314800 Canceled
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 22, 2025
WO-01314803 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 26, 2025
WO-01314804 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Nov 21, 2025
WO-01314805 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 12, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 20.7 days stuck in "Scheduled"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
20.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed OJT training w/ Ken Lancara focusing on PMs/repairs Travelled to Andalusia, AL (12/9) and Marianna, FL (12/11)
🔍 Technician Findings
OJT training w/ Ken Lancara focusing on PMs/repairs
⚠️ Problem Description
2 Of 2 2x OJT work orders for Matthew Sebzda W/ Kenneth Lancara Training Request: Course: Medical Bed Technician: Matt Sebzda Start Date: 2025-11-10 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 11, 2:04 PM
Case Number: 00542993
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 12, 11:19 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 12, 1:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
🗓️
▶
2 Status: Scheduled Nov 12, 1:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-10T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Mark Franks Nov 17, 11:13 AM
Scheduled For: 2025-11-24T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Mark Franks Dec 1, 9:32 AM
Scheduled For: 2025-12-08T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Dec 8, 4:12 PM
Type: Labor
Status: Open
Qty: 9.5
⏱️
Labor Added Dec 8, 4:18 PM
Type: Labor
Status: Open
Qty: 9
⏳ 3.0 business days
⏱️
Labor Added Dec 10, 4:10 PM
Type: Labor
Status: Open
Qty: 13.333333333333
⏱️
Labor Added Dec 10, 4:19 PM
Type: Labor
Status: Open
Qty: 9.5
⏳ 2.0 business days
⏱️
Labor Added Dec 11, 6:04 PM
Type: Labor
Status: Open
Qty: 11.5
💵
6x Expenses Added Dec 11, 6:17 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.7 business days
💵
▶
2 Expenses Added Dec 12, 7:41 PM
Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 12, 7:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 6h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Dec 16, 6:22 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249247

Bottlenecks

Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Dec 8, 9:00 AM
Created
Nov 12, 11:19 AM
Invoice #
SM-249247

Work Details (18)

Name Type Status Qty Amount Date
WL-03030401 Labor Open 9.5 $0.00 Dec 8, 4:12 PM
WL-03030419 Labor Open 9 $0.00 Dec 8, 4:18 PM
WL-03033204 Labor Open 13.333333333333 $0.00 Dec 10, 4:10 PM
WL-03033221 Labor Open 9.5 $0.00 Dec 10, 4:19 PM
WL-03034819 Labor Open 11.5 $0.00 Dec 11, 6:04 PM
WL-03034835 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03034834 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03034830 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03034831 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03034832 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03034833 Expenses Open 1 $0.00 Dec 11, 6:17 PM
WL-03036614 Expenses Open 1 $0.00 Dec 12, 7:41 PM
WL-03036617 Expenses Open 1 $0.00 Dec 12, 7:43 PM
WL-03036618 Expenses Open 1 $0.00 Dec 12, 7:43 PM
WL-03036620 Expenses Open 1 $0.00 Dec 12, 7:43 PM
WL-03036621 Expenses Open 1 $0.00 Dec 12, 7:43 PM
WL-03036619 Expenses Open 1 $0.00 Dec 12, 7:43 PM
WL-03036631 Labor Open 7 $0.00 Dec 12, 7:56 PM

Details