Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 UNIV OF CHICAGO HOSP — 5835 S COTTAGE GROVE AVE, Chicago IL, 60637
Nov 13, 2025 → Jan 16, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 13 → Nov 13 | Created | ▶ Running | 0 | 0 / 4 |
| Nov 13 → Nov 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Nov 13 → Nov 13 | Assigned | ▶ Running | 0 | 0 / 4 |
| Nov 13 → Nov 14 | Awaiting Parts - Customer | ⏸ Paused | 1 | — |
| Nov 14 → Nov 14 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Nov 14 → Nov 19 | Scheduled | ▶ Running | 3 | 3 / 4 |
| Nov 19 → Nov 20 | Reschedule | ▶ Running | 1 | 4 / 4 |
| Nov 20 → Nov 20 | Scheduled | ▶ Running | 0 | 4 / 4 |
| Nov 20 → Nov 20 | Entered | ▶ Running | 0 | 4 / 4 |
| Nov 20 → Nov 20 | Assigned | ▶ Running | 0 | 4 / 4 |
| Nov 20 → Dec 1 | Scheduled | ▶ Running | 5 | 9 / 4 |
| Dec 1 → Dec 3 | Tech Off Site | ▶ Running | 2 | 11 / 4 |
| Dec 3 → Dec 12 | Reschedule | ▶ Running | 7 | 18 / 4 |
| Dec 12 → Dec 12 | Entered | ▶ Running | 0 | 18 / 4 |
| Dec 12 → Dec 12 | Assigned | ▶ Running | 0 | 18 / 4 |
| Dec 12 → Dec 18 | Scheduled | ▶ Running | 4 | 22 / 4 |
| Dec 18 → Dec 18 | Tech Off Site | ▶ Running | 0 | 22 / 4 |
| Dec 18 → Dec 19 | Tech On Site | ▶ Running | 1 | 23 / 4 |
| Dec 19 → Dec 19 | Reschedule | ▶ Running | 0 | 23 / 4 |
| Dec 19 → Dec 19 | Completed | ▶ Running | 0 | 23 / 4 |
| Dec 19 → Dec 19 | Assigned | ▶ Running | 0 | 23 / 4 |
| Dec 19 → Dec 19 | Tech On Site | ▶ Running | 0 | 23 / 4 |
| Dec 19 → Dec 31 | Awaiting Parts | ⏸ Paused | 7 | — |
| Dec 31 → Dec 31 | Entered | ▶ Running | 0 | 23 / 4 |
| Dec 31 → Jan 1 | Assigned | ▶ Running | 0 | 23 / 4 |
| Jan 1 → Jan 2 | Scheduled | ▶ Running | 1 | 24 / 4 |
| Jan 2 → Jan 8 | Awaiting Parts - Customer | ⏸ Paused | 4 | — |
| Jan 8 → Jan 8 | Awaiting Parts | ⏸ Paused | 0 | — |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 24 / 4 |
| Jan 8 → Jan 8 | Reschedule | ▶ Running | 0 | 24 / 4 |
| Jan 8 → Jan 14 | Scheduled | ▶ Running | 4 | 28 / 4 |
| Jan 14 → Jan 14 | Completed | ▶ Running | 0 | 28 / 4 |
| Jan 14 → Jan 14 | Closed | ▶ Running | 0 | 28 / 4 |
| Jan 14 → Jan 16 | WO Correction Needed | ▶ Running | 2 | 30 / 4 |
| Jan 16 → Jan 16 | Scheduled | ▶ Running | 0 | 30 / 4 |
1/23/2026 Mike Huffman. I reviewed the SRA from 12/18 and it reflects the work I did.
1/22/26 NSuarez for SRA date of service 12/18/2026 PG3 Serial # V1661442 There's should not be any notes that some type of work was done when there was no work performed, service done on that day only show date a tech went out was on 11/26 and that would have been Ryan Byer.
1/22/26 SReich - Per the attached email from Midmark: Please close this work order and submit invoice to Midmark for work performed to date.
01/20/2026 Mike Huffman. Work order assigned to me, work order correction error; “date of service”. I checked work order attachment revised SRA, uploaded 1/16/2026 1:25 PM includes a date of service. What is “date of service error”?
1/16/2026 Mike Huffman. Created new SRA for 12/18 and 12/19.
1/16/2025 NSuarez Michael Huffman will need to update his notes on the SRA to include additional detail outlining the service preformed. this is needed to ensure the SRA documentation fully reflects the work completed."
1/16/26 RJB -- WO correction should be transferred to Mike Huffman per NSuarez's comments in another WO where she stated:
"That said, for Work order WO-01315224 Michael Huffman will need to update his notes on the SRA to include additional detail outlining the service preformed. this is needed to ensure the SRA documentation fully reflects the work completed."
1/9/26 RJB -- Part listed on 1/8 by SReich won't fix it. the parts that will fix it were sent by Midmark w/ the following part #'s:
015-3025-00
015-3105-03 <- harness that will fix it
tracking #: 1ZE444250146408039
1/8/2026 CRamen spoke with Ruka and scheduled for Tuesday 1/13/2026 with tech arrival between 11-1
1/8/26 SReich
Your shipment
1ZE444250146408039
Scheduled Delivery
Today, January 08 by 10:30 A.M.
Order No: 747446 Customer PO No: TMXC2540764 Customer: Trimedx LLC Service Request NO: 1493584 Ship To Name: Univ of Chicago Medical Center Ship To Address: 5835 S Cottage Grove Ave Ship To City/State: Chicago, IL 60637-1400 Waybill (Tracking #): 1ZE444250146408039 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 07-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 015-3284-00 SERIAL #: DESCRIPTION: SCP HARNESS ASSY, FOOT SSS & EXT. SWITCH1/2/2026 CRamen spoke with John at Midmark and this one the parts have not yet been approved yet and was asked place in APC till approved
12/31/2025 CRamen spoke with Ruka and scheduled for Wednesday 1/7/2026 with tech arrival between 8-10am. Call logged on WO-01315228
12/19 KKelch called Ruka to schedule for 12/23 between 8 and 10 am. Left VM. Call logged on WO-01315224
12/12/2025 CRamen spoke with Ruka and scheduled for Thursday 12/18/2025 with tech arrival between 1-3pm. Call logged on WO-01315224
12/12/25 SReich
Order No: 743396 Customer PO No: TMXC2540764 Customer: Trimedx LLC Service Request NO: 1493584 Ship To Name: Univ of Chicago Medical Center Ship To Address: 5835 S Cottage Grove Ave Ship To City/State: Chicago, IL 60637-1400 Waybill (Tracking #): 490703054431 Carrier: FEDX-Parcel-Ground The following items have shipped from Midmark Corporation on: 12-DEC-2025 LINE NO: 1.1 QTY: 2 ITEM: 002-1939-00 SERIAL #: DESCRIPTION: MID OUTER SHROUD ASSY LINE NO: 2.1 QTY: 1 ITEM: 050-8883-00 SERIAL #: DESCRIPTION: FOOT, INDICATOR SWITCH BRACKET LINE NO: 3.1 QTY: 1 ITEM: 015-3264-00 SERIAL #: DESCRIPTION: WHITE LIMIT SWITCH LINE NO: 4.1 QTY: 2 ITEM: 040-0010-47 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHILLIPS TYPE TT MAG520 TAPTITE MUST BE ROHS COMPLIANT12/11/2025 CRamen per Rhea :01315224 & 01315228 customer just approved parts quote. - The technician will need to place a dummy parts order for this so this goes into awaiting parts until we receive tracking information
12/10/2025jsells
Hello, EMSAR,
The customer has approved the added parts for this SR 1493584. SO - 743396. You will be emailed the tracking information once the parts ship. Please schedule with the customer once the parts arrive at the facility. Have a great day.
12/10/2025 CRamen Logged email from Midmark:The customer has approved the added parts for this SR 1493584. SO – 743396. You will be emailed the tracking information once the parts ship. Please schedule with the customer once the parts arrive at the facility. Have a great day.
12/10/2025jsells
Hello, EMSAR,
The customer requested an extension date for them to get approval to order the parts and continue with service. Please keep this SR opened until the end of the day of 12/12. Dispatch will reach out to EMSAR if the customer wants to proceed.
12/9/2025 CRamen chattered:
@[Ryan Byer] do you have an update on qoute/Parts? @[Lawrence Yoder]
12/1/25 RJB -- Called Midmark today. They are sending customer quote, waiting for customer to decide.
11/30/25 RJB -- Parts required. Need to call Midmark in the morning to provide customer with revised quote.
11/20/2025 CRamen logged email WO-01315224 from POC scheduling for Wednesday 11/26/2025 with tech arrival between 8-10am.
11/19/2025 CRamen Email from MHuffman :Please reschedule WO-01315228, WO-01315227, WO-01315224. All three are at the same location and scheduled for 11/19/2025. I worked all day and did not make it to this site. I have updated each work order with the following. Emailed DCarvalho, LYoder,CDempsey:I have no resources to cover this. Had I known earlier that this would be a no go at all we maybe would have had a chance to maybe have Alan cover it today. Alan and Ryan are booked Thursday and Friday as well as Mike. Alan has Inventory NW, Mike on PTO NW and Ryans next available is Tuesday. Please advise.
11/19/2025 Mike Huffman. At 11:45 I called customer Ruko Bello at 773-554-9001. Advised I am on site at another location and will not be at his site today at 11:00am.
11/17/2025 JRolston - Per UPS, ETA on wb 1ZE444250346362076 is Tuesday, 11/18. Updated work order accordingly.
11/13/2025 CRamen Scheduled for Wednesday 11/19/2025 with tech arrival between 10am-12pm please contact Valerie Triolo, Sonographer Supervisor 708-548-5592 if needed. Logged email. Schedule with WO-01315227/5228/5224.
11/14/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250346362076. No ETA at this time. (UPS ground)
11/13/2025 CRamen left a vm for a returned call to schedule for Wednesday 11/19/2025 with tech arrival between 8-10am. Logged email. Placeholder set Schedule with WO-01315227/5228/5224
11/13/25 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03022124 | Labor | Open | 1 | $0.00 | Dec 1, 12:25 AM |
| WL-03022125 | Labor | Open | 4 | $440.00 | Dec 1, 12:25 AM |
| WL-03042591 | Labor | Open | 0.5 | $55.00 | Dec 18, 7:28 PM |
| WL-03042592 | Labor | Open | 2 | $0.00 | Dec 18, 7:28 PM |
| WL-03042593 | Travel | Open | 42 | $0.00 | Dec 18, 7:28 PM |
| WL-03043703 | Labor | Open | 2.5 | $0.00 | Dec 19, 4:03 PM |
| WL-03043704 | Labor | Open | 2.5 | $275.00 | Dec 19, 4:03 PM |
| WL-03043705 | Travel | Open | 115 | $0.00 | Dec 19, 4:03 PM |
| WL-03044261 | Labor | Open | 7.5 | $0.00 | Dec 19, 10:49 PM |
| WL-03044262 | Travel | Open | 335 | $0.00 | Dec 19, 10:49 PM |
| WL-03057061 | Labor | Open | 0.75 | $0.00 | Jan 7, 9:24 PM |
| WL-03057062 | Labor | Open | 3.5 | $385.00 | Jan 7, 9:24 PM |
| WL-03057063 | Travel | Open | 12 | $110.00 | Jan 7, 9:24 PM |
| WL-03057064 | Expenses | Open | 1 | $0.00 | Jan 7, 9:24 PM |
| WL-03064036 | Labor | Open | 0.25 | $0.00 | Jan 13, 8:30 PM |
| WL-03064037 | Labor | Open | 0.25 | $27.50 | Jan 13, 8:30 PM |
| WL-03064038 | Travel | Open | 1 | $110.00 | Jan 13, 8:30 PM |
| WL-03064388 | Expenses | Open | 1 | $0.00 | Jan 14, 9:45 AM |