Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 UNIV OF CHICAGO HOSP — 5835 S COTTAGE GROVE AVE, Chicago IL, 60637
Nov 13, 2025 → Jan 13, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 13 → Nov 13 | Created | ▶ Running | 0 | 0 / 4 |
| Nov 13 → Nov 13 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Nov 13 → Nov 14 | Assigned | ▶ Running | 1 | 1 / 4 |
| Nov 14 → Nov 14 | Ready for Scheduling | ▶ Running | 0 | 1 / 4 |
| Nov 14 → Nov 19 | Scheduled | ▶ Running | 3 | 4 / 4 |
| Nov 19 → Nov 20 | Reschedule | ▶ Running | 1 | 5 / 4 |
| Nov 20 → Nov 20 | Entered | ▶ Running | 0 | 5 / 4 |
| Nov 20 → Nov 20 | Assigned | ▶ Running | 0 | 5 / 4 |
| Nov 20 → Dec 1 | Scheduled | ▶ Running | 5 | 10 / 4 |
| Dec 1 → Dec 12 | Reschedule | ▶ Running | 9 | 19 / 4 |
| Dec 12 → Dec 12 | Entered | ▶ Running | 0 | 19 / 4 |
| Dec 12 → Dec 12 | Assigned | ▶ Running | 0 | 19 / 4 |
| Dec 12 → Dec 18 | Scheduled | ▶ Running | 4 | 23 / 4 |
| Dec 18 → Dec 19 | Tech On Site | ▶ Running | 1 | 24 / 4 |
| Dec 19 → Dec 19 | Reschedule | ▶ Running | 0 | 24 / 4 |
| Dec 19 → Dec 19 | Completed | ▶ Running | 0 | 24 / 4 |
| Dec 19 → Dec 31 | Assigned | ▶ Running | 7 | 31 / 4 |
| Dec 31 → Dec 31 | Entered | ▶ Running | 0 | 31 / 4 |
| Dec 31 → Dec 31 | Reschedule | ▶ Running | 0 | 31 / 4 |
| Dec 31 → Dec 31 | Assigned | ▶ Running | 0 | 31 / 4 |
| Dec 31 → Jan 8 | Scheduled | ▶ Running | 5 | 36 / 4 |
| Jan 8 → Jan 8 | Awaiting Parts | ⏸ Paused | 0 | — |
| Jan 8 → Jan 8 | Ready for Scheduling | ▶ Running | 0 | 36 / 4 |
| Jan 8 → Jan 8 | Reschedule | ▶ Running | 0 | 36 / 4 |
| Jan 8 → Jan 14 | Scheduled | ▶ Running | 4 | 40 / 4 |
1/8/2026 CRamen spoke with Ruka and scheduled for Tuesday 1/13/2026 with tech arrival between 11-1
12/31/2025 CRamen spoke with Ruka and scheduled for Wednesday 1/7/2026 with tech arrival between 8-10am. Call logged on WO-01315228
12/31 KKelch- per Ruka, she wants to wait until both sets of parts arrive, unsure if second set will arrive while Andy P is still in IL, flipped to reschedule to be reassigned by CRamen
12/22 KKelch called Ruka to schedule for 12/24 between 2:30 and 3:30 pm. Advised that she wanted to wait until both sets of parts come in.
12/19 KKelch called Ruka to schedule for 12/23 between 8 and 10 am. Left VM. Call logged on WO-01315224
12/12/2025 CRamen spoke with Ruka and scheduled for Thursday 12/18/2025 with tech arrival between 1-3pm. Call logged on WO-01315224
12/11/2025 CRamen per Rhea :01315224 & 01315228 customer just approved parts quote. - The technician will need to place a dummy parts order for this so this goes into awaiting parts until we receive tracking information
12/10/2025 CRamen Logged email from Midmark:The customer has approved the added parts for this SR 1493584. SO – 743396. You will be emailed the tracking information once the parts ship. Please schedule with the customer once the parts arrive at the facility. Have a great day.
12/9/2025 CRamen chattered: @[Ryan Byer] do you have an update on qoute/Parts? @[Lawrence Yoder]
12/1/25 RJB -- Called Midmark today. They are sending customer quote, waiting for customer to decide.
11/30/25 RJB -- Did not have time to access this bed during service date of 11/26/25, the other serial numbers on this request required too much time. One of those serial numbers required parts, and a return trip will be necessary, regardless. Customer is aware. Midmark is not.
11/20/2025 CRamen logged email WO-01315224 from POC scheduling for Wednesday 11/26/2025 with tech arrival between 8-10am.
Please reschedule WO-01315228, WO-01315227, WO-01315224. All three are at the same location and scheduled for 11/19/2025. I worked all day and did not make it to this site. I have updated each work order with the following. Emailed DCarvalho, LYoder,CDempsey:I have no resources to cover this. Had I known earlier that this would be a no go at all we maybe would have had a chance to maybe have Alan cover it today. Alan and Ryan are booked Thursday and Friday as well as Mike. Alan has Inventory NW, Mike on PTO NW and Ryans next available is Tuesday. Please advise.
11/19/2025 Mike Huffman. At 11:45 I called customer Ruko Bello at 773-554-9001. Advised I am on site at another location and will not be at his site today at 11:00am.
11/17/2025 JRolston - Per UPS, ETA on wb 1ZE444250346362076 is Tuesday, 11/18. Updated work order accordingly.
11/13/2025 CRamen Scheduled for Wednesday 11/19/2025 with tech arrival between 10am-12pm. Logged email. Schedule with WO-01315227/5228/5224. please contact Valerie Triolo, Sonographer Supervisor 708-548-5592 if needed
11/14/2025 JRolston - Per email from Midmark, part shipped on UPS wb 1ZE444250346362076. No ETA at this time. (UPS ground)
11/13/2025 CRamen left a vm for a returned call to schedule for Wednesday 11/19/2025 with tech arrival between 8-10am. Logged email. Placeholder set Schedule with WO-01315227/5228/5224
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03042587 | Labor | Open | 2 | $0.00 | Dec 18, 7:20 PM |
| WL-03042588 | Labor | Open | 1 | $110.00 | Dec 18, 7:20 PM |
| WL-03042589 | Travel | Open | 62 | $110.00 | Dec 18, 7:20 PM |
| WL-03057054 | Labor | Open | 2.5 | $275.00 | Jan 7, 9:07 PM |
| WL-03057055 | Labor | Open | 1 | $0.00 | Jan 7, 9:07 PM |
| WL-03057056 | Travel | Open | 11 | $0.00 | Jan 7, 9:07 PM |
| WL-03064060 | Labor | Open | 1.25 | $137.50 | Jan 13, 8:56 PM |