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← WO Overview

WO-01315407 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Nov 14, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (90 biz days early)
Active: 20 biz days
🕐 Clock stopped: Canceled (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Dec 1, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 9 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 16, 2025
11 business days (counted)
Running total: 20 of ? biz days used
Created: Nov 14, 2025 Canceled: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Dec 1 Ready for Scheduling ▶ Running 9 9
Dec 1 → Dec 1 Assigned ▶ Running 0 9
Dec 1 → Dec 16 Scheduled ▶ Running 11 20
Dispatch 0.0d
Coordinators 21.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.4 days
Over SLA
Created: Nov 14, 2025 Due: Apr 27, 2026 Completed: Dec 16, 2025 (132 days early)
📅
20.5 days Total Age
⏱️
11.9d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
18.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543935
GE FMI 32097
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louis Santos
Owner
Jessica Sells
Created
Nov 14, 2025
Work Orders from this Case (4)
WO-01315403 Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315407 (current) Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315408 Invoiced
FCO • Marvin Rivas
Created: Nov 14, 2025 • Closed: Dec 17, 2025
WO-01315658 Invoiced
FCO • Marvin Rivas
Created: Nov 17, 2025 • Closed: Dec 17, 2025
Behind Schedule - Needs Attention
Canceled • 110 days old
🚨
Primary Delay 11.9 days stuck in "Scheduled"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
11.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16/2025 EMartin work completed on WO-01316754

12/11/2025 - MR - duplicate WO for TAB24180026SA.

12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com

⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 14, 9:30 AM
Case Number: 00543935
Subject: GE FMI 32097
Status: Closed
📋
▶
2 Work Order Created Nov 14, 2:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 21h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
🚨 12.0 business days
🚫
Status: Canceled by Erin Martin Dec 16, 12:00 PM
From: Scheduled
To: Canceled
Duration in Previous: 15d 0h

Bottlenecks

Ready for Scheduling
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 11.9 business days (threshold: 2.0 business days)
Exceeded by 9.9 business days

🔗 Related Artifacts

📞
Case 00543935
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
N/A
Created
Nov 14, 2:44 PM
Invoice #
N/A

Details