Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315408 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Nov 14, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (92 biz days early)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Dec 1, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 9 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 9, 2025
6 business days (counted)
Running total: 15 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 13, 2025
3 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 14, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Dec 1 Ready for Scheduling ▶ Running 9 9
Dec 1 → Dec 1 Assigned ▶ Running 0 9
Dec 1 → Dec 9 Scheduled ▶ Running 6 15
Dec 9 → Dec 13 Tech On Site ▶ Running 3 18
Dispatch 0.0d
Coordinators 16.4d
Field Work 3.6d
Billing 12.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.4 days
Over SLA
Field Work
3.6 days
Over SLA
Billing
12.9 days
Over SLA
Created: Nov 14, 2025 Due: Apr 27, 2026 Completed: Dec 18, 2025 (130 days early)
📅
22.1 days Total Age
⏱️
9.7d in Ready to Bill Longest Stage
🔄
12 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543935
GE FMI 32097
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louis Santos
Owner
Jessica Sells
Created
Nov 14, 2025
Work Orders from this Case (4)
WO-01315403 Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315407 Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315408 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 14, 2025 • Closed: Dec 17, 2025
WO-01315658 Invoiced
FCO • Marvin Rivas
Created: Nov 17, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 9.7 days stuck in "Ready to Bill"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Tech On Site
3.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
11.7d / 1.0d SLA
WO Correction Needed
1.2d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com
🔧 Work Performed
Template Name: Code 1M_screw_and_door Template Description: Code 1M_screw_and_door Problem Found: FMI32097_Heater door replacement. Action Taken: FMI 32097 completed. Inspected the Heater doors. Shoulder screw disengaged and heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Inspection complete. Doors replaced. Doors provided by GE.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 14, 9:30 AM
Case Number: 00543935
Subject: GE FMI 32097
Status: Closed
📋
▶
2 Work Order Created Nov 14, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 20h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 9, 2:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏳ 3.3 business days
⏱️
3x Labor Added Dec 12, 2:27 AM
Type: Labor, Travel
Status: Open
Qty: 3.5, 0.5, 13
✔️
Status: Completed by Marvin Rivas Dec 13, 12:15 AM
From: Tech On Site
To: Completed
Duration in Previous: 3d 9h
🏁
Status: Closed by Marvin Rivas Dec 13, 12:30 AM
From: Completed
To: Closed
Duration in Previous: 14m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 16, 9:03 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 8h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 17, 1:40 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 1d 4h, 0m
✔️
Status: Completed by Marvin Rivas Dec 17, 11:12 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 9h 31m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 6m
🚨 10.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Tech On Site
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days

🔗 Related Artifacts

📞
Case 00543935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Dec 8, 8:00 AM
Created
Nov 14, 2:45 PM
Invoice #
SM-250429

Work Details (4)

Name Type Status Qty Amount Date
WL-03035453 Labor Open 3.5 $100.00 Dec 12, 2:27 AM
WL-03035454 Labor Open 0.5 $100.00 Dec 12, 2:27 AM
WL-03035455 Travel Open 13 $0.00 Dec 12, 2:27 AM
WL-03038925 Labor Open 0.016666666666667 $38.00 Dec 16, 9:03 AM

Details