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WO-01315658 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Nov 17, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (92 biz days early)
Active: 17 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
8d
▶ Clock Running
Status: Created
Nov 17 → Dec 1, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 8 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 8, 2025
5 business days (counted)
Running total: 13 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 13, 2025
4 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 17, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Dec 1 Created ▶ Running 8 8
Dec 1 → Dec 1 Assigned ▶ Running 0 8
Dec 1 → Dec 8 Scheduled ▶ Running 5 13
Dec 8 → Dec 13 Tech On Site ▶ Running 4 17
Coordinators 14.1d
Field Work 8.1d
Billing 10.7d
✓ SLA Met
Coordinators
14.1 days
Over SLA
Field Work
8.1 days
Over SLA
Billing
10.7 days
Over SLA
Created: Nov 17, 2025 Due: Apr 27, 2026 Completed: Dec 18, 2025 (130 days early)
📅
20.8 days Total Age
⏱️
8.2d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00543935
GE FMI 32097
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louis Santos
Owner
Jessica Sells
Created
Nov 14, 2025
Work Orders from this Case (4)
WO-01315403 Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315407 Canceled
FCO • Marvin Rivas
Created: Nov 14, 2025
WO-01315408 Invoiced
FCO • Marvin Rivas
Created: Nov 14, 2025 • Closed: Dec 17, 2025
WO-01315658 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 17, 2025 • Closed: Dec 17, 2025
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 8.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
8.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
4.6d / 1.0d SLA
Completed
3.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 - FSE Marvin Rivas - waiting on signed postponement form.

SR1-556694322070


12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com

🔧 Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC. SR1-556694322070
🔍 Technician Findings
Device requires repairs before FMI can be completed.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 14, 9:30 AM
Case Number: 00543935
Subject: GE FMI 32097
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Nov 17, 5:17 PM
Work Order: WO-01315658
Type: FCO
Priority: PC
⚠️ 8.8 business days
👷
▶
2 Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13d 18h
📅
▶
2 Dispatch Scheduled Dec 1, 11:53 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 7m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 8, 2:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
2 Labor Added Dec 9, 10:30 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
🚗
Travel Added Dec 9, 1:20 PM
Type: Travel
Status: Open
Qty: 13
⏳ 4.0 business days
✔️
Status: Completed by Marvin Rivas Dec 13, 12:16 AM
From: Tech On Site
To: Completed
Duration in Previous: 4d 9h
⏳ 3.0 business days
🏁
Status: Closed by Marvin Rivas Dec 17, 11:21 PM
From: Completed
To: Closed
Duration in Previous: 4d 23h
⏱️
▶
2 Labor Added Dec 18, 1:18 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 13h 57m
⚠️ 8.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 30, 10:23 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 11d 21h
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 10:33 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Completed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00543935
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Dec 8, 8:00 AM
Created
Nov 17, 5:17 PM
Invoice #
SM-250429

Work Details (4)

Name Type Status Qty Amount Date
WL-03031146 Labor Open 3.5 $100.00 Dec 9, 10:30 AM
WL-03031147 Labor Open 0.5 $0.00 Dec 9, 10:31 AM
WL-03031436 Travel Open 13 $0.00 Dec 9, 1:20 PM
WL-03041976 Labor Open 0.016666666666667 $38.00 Dec 18, 1:18 PM

Details