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WO-01315575 ↗ ServiceMax

DIVISION OF FORENSIC SCIENCES • Repair • P7

📍 Division of Forensic Sciences - Adams St. — 200 South Adams St., Wilmington DE, 19809

Nov 17, 2025 → Feb 27, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 26, 2025
✗ SLA Missed (54 biz days late)
Active: 61 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Nov 26, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
53d
▶ Clock Running
Status: Assigned
Nov 26 → Feb 17, 2026
53 business days (counted)
Running total: 53 of 7 biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 27, 2026
8 business days (counted)
Running total: 61 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 61 of 7 biz days used
Created: Nov 17, 2025 Completed: Feb 27, 2026
Business Days Used 61 / 7
0 7d budget +54d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0 / 7
Nov 17 → Nov 17 L2 Screening ▶ Running 0 0 / 7
Nov 17 → Nov 26 Awaiting Parts ⏸ Paused 7
Nov 26 → Nov 26 Ready for Scheduling ▶ Running 0 0 / 7
Nov 26 → Feb 17 Assigned ▶ Running 53 53 / 7
Feb 17 → Feb 27 Scheduled ▶ Running 8 61 / 7
Feb 27 → Feb 27 Tech On Site ▶ Running 0 61 / 7
Dispatch 0.1d
Material Management 7.8d
Coordinators 62.3d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
7.8 days
Over SLA
Coordinators
62.3 days
Over SLA
Field Work
0.2 days
Created: Nov 17, 2025 Due: Feb 23, 2026 Completed: Feb 27, 2026 (3 days late)
📅
68.8 days Total Age
⏱️
53.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
66.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00537817
Needs quote
Closed
Q-00030784 **Unit 1 Follow up to WO-01298656 Inspection #: 29439 Asset ID: 13323892 Model: Junkin - MC-100 Notes: MISSING SHOULDER BOLT (PART OF RELEASE HANGER) NEEDS: (2) MC-100-84 10-24 SHOULDER BOLT. Parts needed for repair 2 shoulder bolts, MC-100-84 **Unit 2 Inspection #: 29439 Asset ID: 13323879 Model: Junkin - MC-100 Notes: LOAD WHEEL ASSEMBLY BENT / DAMAGED; NEEDS: (2) MC-100-78, (4) MC-100-100, (2) MC-100-36, (1) MC-100-101, (1) MC-100-57, (2) STAR WASHER (2) MC-100-68 STANDARD WIDTH ~20\"// Parts needed 1 load wheel, MC-100-78 4 washers, MC-100-100 2 bushings, MC-100-36 1 crosstube, MC-100-101 1 all thread rod, MC-100-57 2 star washers, STAR WASHER 2 acorn nuts, MC-100-68 **Unit 3 Inspection #: 29439 Asset ID: 13323894 Model: Junkin - MC-100 Notes: LOAD WHEEL ASSEMBLY BENT / DAMAGED; NEEDS: (1) MC-100-78, (4) MC-100-100, (2) MC-100-36, (1) MC-100-101, (1) MC-100-57, (2) STAR WASHER (2) MC-100-68 Parts needed 1 load wheel, MC-100-78 4 washers, MC-100-100 2 bushings, MC-100-36 1 crosstube, MC-100-101 1 all thread rod, MC-100-57 2 star washers, STAR WASHER 2 acorn nuts, MC-100-68
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carla Tarrach
Owner
Jessica Sells
Created
Oct 23, 2025
Work Orders from this Case (3)
WO-01315574 Incomplete
Repair • Chris Galasso
Created: Nov 17, 2025
WO-01315575 (current) Invoiced
Repair • Chris Galasso
Created: Nov 17, 2025 • Closed: Feb 27, 2026
WO-01315577 Incomplete
Repair • Chris Galasso
Created: Nov 17, 2025
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 53.5 days stuck in "Assigned"
⏱️
Total Delay 66.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
7.8d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
53.5d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 RBerry- Updated due date based on parts for WO-01315577. Parts delivered on 2/18. Site wants all repairs completed on the same day. Updated delay code to technician unavailable per ASC notes.


2/17 MOwens Carla replied back that 2/27 from 9-5pm works to schedule the repair visit.

2/17 MOwens Sent email back to Carla Tarrach requesting to schedule for the first available date for the tech on 2/27.


2/10 MOwens Carla replied back that she does want to wait for the remaining parts to ship before scheduling.

2/6 Mowens Sent a FU email to Carla asking if she still wants to wait for all parts before scheduling.

1/12/2026 Sramen - waiting on parts for WO-01315577.

1/6/26 Rberry- Received email from Carla Tarrach stating: We can wait until all the parts are in and have Chris come out once to fix the cots. See logged email on WO-01315575. Updated due date based on parts for WO-01315577


12/30/25 RBerry- Updated due date based on parts for WO-01315577.


12/23/2025 LHill-still waiting on parts to ship for WO-01315577.

12/18/25 RBerry- Updated due date based on parts for WO-01315577.


12/18/25 RBerry- LM with Carla to discuss if she would still like to wait for parts on WO-01315577 or move forward with scheduling what is available. See logged call on WO-01315575.


1/5 MOwens Sent an email to Carla asking if she wants to schedule the repairs that can be completed or wait for the parts to ship for the final WO and complete all the repairs on the same visit.

12/09/2025 LHill-still waiting on parts to ship for WO-01315577.


12/5/2025 Sramen - pushing due date out while we continue to wait on parts for WO-01315574 & WO-01315577


12/5 MOwens Called and left a vm for Carla giving an update on the part order status for the last 2 work orders awaiting parts.

12/2 MOwens WOs 1315574 and 1315577 awaiting parts.

11/26/25 RBerry- LM with Carla Tarrach advising parts will be shipping out but we do not currently having tracking information. As soon as tracking is received we will reach out to schedule. 

🔧 Work Performed
REPLACED CROSSTUBE, ALL THREAD, WHEELS, AND HARDWARE; TESTED GOOD
🔍 Technician Findings
LOAD WHEELS AND SUPPORT BADLY BENT
⚠️ Problem Description
Q-00030784 **Unit 2 Inspection #: 29439 Asset ID: 13323879 Model: Junkin - MC-100 Notes: LOAD WHEEL ASSEMBLY BENT / DAMAGED; NEEDS: (2) MC-100-78, (4) MC-100-100, (2) MC-100-36, (1) MC-100-101, (1) MC-100-57, (2) STAR WASHER (2) MC-100-68 STANDARD WIDTH ~20\"// Parts needed 1 load wheel, MC-100-78 4 washers, MC-100-100 2 bushings, MC-100-36 1 crosstube, MC-100-101 1 all thread rod, MC-100-57 2 star washers, STAR WASHER 2 acorn nuts, MC-100-68
📄 Description
Junkin MC-100 Manual Cot

Timeline

📞
Case Linked Oct 23, 11:52 AM
Case Number: 00537817
Subject: Needs quote
Status: Closed
🚨 17.0 business days
📋
2 Work Order Created Nov 17, 12:25 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 4m
📦
2 Parts Requested Nov 17, 12:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 24m
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Keith Canterbury Nov 26, 1:28 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 9d 0h
👷
2 Technician Assigned Nov 26, 3:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
⚠️ 7.0 business days
🔩
8x Parts Added Dec 8, 6:36 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 4, 1
🚨 47.7 business days
🗓️
2 Status: Scheduled Feb 17, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-27T14:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 27, 1:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 23h
⏱️
2 Labor Added Feb 27, 2:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 13m, 0m
3.0 business days
📄
2 Status: Ready to Bill Mar 3, 4:56 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255498

Bottlenecks

Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 53.5 business days (threshold: 4.0 business hours)
Exceeded by 53.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00537817
Closed
📦
Parts Order 00085409
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Feb 27, 9:30 AM
Created
Nov 17, 12:25 PM
Invoice #
SM-255498

Work Details (9)

Name Type Status Qty Amount Date
WL-03030648 Parts Open 2 $5.40 Dec 8, 6:36 PM
WL-03030649 Parts Open 2 $72.90 Dec 8, 6:36 PM
WL-03030650 Parts Open 4 $10.80 Dec 8, 6:36 PM
WL-03030651 Parts Open 2 $8.10 Dec 8, 6:36 PM
WL-03030652 Parts Open 1 $10.08 Dec 8, 6:36 PM
WL-03030653 Parts Open 1 $20.25 Dec 8, 6:36 PM
WL-03030654 Parts Open 2 $1.96 Dec 8, 6:36 PM
WL-03030655 Expenses Open 1 $15.50 Dec 8, 6:36 PM
WL-03123536 Labor Open 1.5 $195.00 Feb 27, 2:17 PM

Details