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WO-01316691 ↗ ServiceMax

TRI-BORO VOLUNTEER AMBULANCE CORPS • Preventive Maintenance • PSM

📍 Tri-Boro Volunteer Ambulance Corps — Attention: Mike Jewel 10 Mill Lane, Park Ridge NJ, 07656

Nov 21, 2025 → Dec 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (11 biz days late)
Active: 15 biz days
🕐 Clock stopped: Invoiced (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 12, 2025
12 business days (counted)
Running total: 13 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 21, 2025 Invoiced: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 24 Ready for Scheduling ▶ Running 1 1
Nov 24 → Dec 12 Assigned ▶ Running 12 13
Dec 12 → Dec 16 Scheduled ▶ Running 2 15
Dispatch 0.0d
Coordinators 17.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.8 days
Over SLA
Created: Nov 21, 2025 Due: Dec 31, 2025 Completed: Dec 16, 2025 (15 days early)
📅
15.8 days Total Age
⏱️
12.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543068
Quote needed
Closed
Annual Equipment PM PM for 3 pcs 6252 Stair-PRO customer also needs straps for stair chair PM's on 3 manual stairchairs, 3 green chest straps, 6250-001-125 3 black chest straps, 6250-001-126 3 ankle straps, 6250-001-127 https://www.ebiotrack.com/inspection.php?iid=31363
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Kerry DeGiovanni
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (4)
WO-01316691 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316694 Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316697 Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316699 Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 12.9 days stuck in "Assigned"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
12.9d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12 KSmith -- Scheduled for 12/16 with Kerry. Anytime after 1pm on WO-01316691

12/11 KSmith -- Delivery date of parts for WO-01316697 is not available yet. Will schedule with customer once delivery date updates

11/25 KSmith -- Awaiting parts for WO-01316697

11/24 KSmith -- Awaiting parts for WO-01316694, WO-01316697, WO-01316699

44/21 KHardison, Please schedule with repair WOs.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 31139763 - Asset ID: 13288856 Stryker Medical - 6252 Stair-Pro Serial #: 31139764 - Asset ID: 13288854 Stryker Medical - 6252 Stair-Pro Serial #: 31139765 - Asset ID: 13288854
⚠️ Problem Description
Annual Equipment PM PM for 3 pcs 6252 Stair-PRO customer also needs straps for stair chair PM's on 3 manual stairchairs, https://www.ebiotrack.com/inspection.php?iid=31363

Timeline

📞
Case Linked Nov 11, 4:19 PM
Case Number: 00543068
Subject: Quote needed
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Nov 21, 12:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 2.0 business days
👷
▶
2 Status: Assigned Nov 24, 11:34 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Darrell Hope
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Dec 12, 8:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-16T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 15, 8:01 AM
Scheduled For: 2025-12-16T18:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Dec 16, 7:07 PM
5x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 4d 10h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Dec 18, 5:08 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
🚨 45.9 business days
🧾
Invoice Created Feb 25, 7:00 PM
Invoice Number: SM-249403

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Assigned
Duration: 12.9 business days (threshold: 4.0 business hours)
Exceeded by 12.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543068
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Dec 16, 1:00 PM
Created
Nov 21, 12:03 PM
Invoice #
SM-249403

Work Details (5)

Name Type Status Qty Amount Date
WL-03039847 Labor Open 0.16666666666667 $0.00 Dec 16, 7:07 PM
WL-03039848 Labor Open 0.25 $0.00 Dec 16, 7:07 PM
WL-03039849 Labor Open 0.25 $0.00 Dec 16, 7:07 PM
WL-03039850 Labor Open 1 $0.00 Dec 16, 7:07 PM
WL-03039851 Travel Open 30 $0.00 Dec 16, 7:07 PM

Details