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WO-01316694 ↗ ServiceMax

TRI-BORO VOLUNTEER AMBULANCE CORPS • Repair • P7

📍 Tri-Boro Volunteer Ambulance Corps — Attention: Mike Jewel 10 Mill Lane, Park Ridge NJ, 07656

Nov 21, 2025 → Dec 16, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 4, 2025
✗ SLA Missed (6 biz days late)
Active: 13 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 21 → Nov 25, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
11d
▶ Clock Running
Status: Assigned
Nov 25 → Dec 12, 2025
11 business days (counted)
Running total: 11 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 13 of 7 biz days used
Created: Nov 21, 2025 Completed: Dec 16, 2025
Business Days Used 13 / 7
0 7d budget +6d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 7
Nov 21 → Nov 21 L2 Screening ▶ Running 0 0 / 7
Nov 21 → Nov 25 Awaiting Parts ⏸ Paused 2 —
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 0 / 7
Nov 25 → Dec 12 Assigned ▶ Running 11 11 / 7
Dec 12 → Dec 16 Scheduled ▶ Running 2 13 / 7
Dispatch 0.0d
Material Management 2.8d
Coordinators 14.6d
Field Work 0.0d
Billing 3.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.8 days
Coordinators
14.6 days
Over SLA
Field Work
0.0 days
Billing
3.2 days
Over SLA
Created: Nov 21, 2025 Due: Dec 17, 2025 Completed: Dec 16, 2025 (1 days early)
📅
15.9 days Total Age
⏱️
11.4d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
14.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543068
Quote needed
Closed
Annual Equipment PM PM for 3 pcs 6252 Stair-PRO customer also needs straps for stair chair PM's on 3 manual stairchairs, 3 green chest straps, 6250-001-125 3 black chest straps, 6250-001-126 3 ankle straps, 6250-001-127 https://www.ebiotrack.com/inspection.php?iid=31363
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Kerry DeGiovanni
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (4)
WO-01316691 Invoiced
Preventive Maintenance • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316694 (current) Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316697 Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
WO-01316699 Invoiced
Repair • Darrell Hope
Created: Nov 21, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 11.4 days stuck in "Assigned"
⏱️
Total Delay 14.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
2.8d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
11.4d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
3.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/25 DPatton - STRAPS 3 EACH SHIPPED. BILLING FOR 3 EACH

12/12 KSmith -- Scheduled for 12/16 with Kerry. Anytime after 1pm on WO-01316691

12/11 KSmith -- Delivery date of parts for WO-01316697 is not available yet. Will schedule with customer once delivery date updates

12/10/25 Rberry- Updated due date based on parts for WO-01316697. Parts are shipping today.

12/2/25RBerry- Updated due date based on parts for WO-01316697. WO is still in awaiting parts. Customer wants repairs and PMs scheduled together.


11/25 KSmith -- Awaiting parts for WO-01316697

11/21 KHardison, please schedule with PM WO, WO-01316691

🔧 Work Performed
12/16, dhope, replaced restraints as needed ,,
🔍 Technician Findings
12/16, dhope, customer requested replacement restraint belts,,
⚠️ Problem Description
Q-00031090 1 of 3 3 pcs 6252 Stair-PRO customer needs straps for stair chair 3 green chest straps, 6250-001-125 3 black chest straps, 6250-001-126 3 ankle straps, 6250-001-127 https://www.ebiotrack.com/workorder.php?wo=69881
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Nov 11, 4:19 PM
Case Number: 00543068
Subject: Quote needed
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Nov 21, 12:08 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Nov 21, 12:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 25, 1:59 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 1h
👷
▶
2 Technician Assigned Nov 25, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 8m
🔩
4x Parts Added Nov 25, 4:24 PM
Type: Parts, Expenses
Status: Open
Qty: 3, 1
🚨 11.9 business days
🗓️
▶
2 Status: Scheduled Dec 12, 8:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-16T14:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 15, 8:01 AM
Scheduled For: 2025-12-16T18:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Darrell Hope Dec 16, 5:50 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 9h
⏱️
▶
2 3x Labor Added Dec 16, 6:05 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 2.7 business days
💵
Status: Billing Review by Diane Patton Dec 18, 5:06 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 22h
📄
Status: Ready to Bill by Diane Patton Dec 18, 5:11 PM
From: Billing Review, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 5m, 0m
⏳ 3.9 business days
💰
Status: Invoiced by Diane Patton Dec 23, 5:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5d 0h
🚨 42.8 business days
🧾
Invoice Created Feb 25, 6:45 PM
Invoice Number: SM-249404

Bottlenecks

Assigned
Duration: 11.4 business days (threshold: 4.0 business hours)
Exceeded by 10.9 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Invoice Pending
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00543068
Closed
📦
Parts Order 00085680
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Dec 16, 1:00 PM
Created
Nov 21, 12:08 PM
Invoice #
SM-249404

Work Details (7)

Name Type Status Qty Amount Date
WL-03020037 Parts Open 3 $121.50 Nov 25, 4:24 PM
WL-03020038 Parts Open 3 $121.50 Nov 25, 4:24 PM
WL-03020039 Parts Open 3 $121.50 Nov 25, 4:24 PM
WL-03020040 Expenses Open 1 $36.00 Nov 25, 4:24 PM
WL-03039772 Labor Open 1.2333333333333 $0.00 Dec 16, 6:05 PM
WL-03039773 Labor Open 0.23333333333333 $0.00 Dec 16, 6:05 PM
WL-03039774 Travel Open 65 $0.00 Dec 16, 6:05 PM

Details