Q-00031090
2 of 3
3 pcs 6252 Stair-PRO
customer needs straps for stair chair
3 green chest straps,
6250-001-125
3 black chest straps,
6250-001-126
3 ankle straps, 6250-001-127 https://www.ebiotrack.com/workorder.php?wo=69882
📄Description
Stryker 6252 Stair-PRO stair chair
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: boardpresident@tbvacnj.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316697Location: Tri-Boro Volunteer Ambulance CorpsAddress: 10 Mill Lane Park Ridge, NJ 07656Device: Problem Description: Q-00031090
2 of 3
3 pcs 6252 Stair-PRO
customer need
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: boardpresident@tbvacnj.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316697Location: Tri-Boro Volunteer Ambulance CorpsAddress: 10 Mill Lane Park Ridge, NJ 07656Device: Problem Description: Q-00031090
2 of 3
3 pcs 6252 Stair-PRO
customer need
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: boardpresident@tbvacnj.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316697Location: Tri-Boro Volunteer Ambulance CorpsAddress: 10 Mill Lane Park Ridge, NJ 07656Device: Problem Description: Q-00031090
2 of 3
3 pcs 6252 Stair-PRO
customer need
📅
WO-01316697 - Repair - Park Ridge - Tri-Boro Volunteer Ambulance Corps
Dec 16, 2025 1:00pm – 5:00pm
Work Order: WO-01316697
Account: TRI-BORO VOLUNTEER AMBULANCE CORPS
Customer Case Number:
Location: Tri-Boro Volunteer Ambulance Corps
Address: 10 Mill Lane, Park Ridge, NJ 07656
Manufacturer:
Model #:
Serial #:
Contact Name: Kerry DeGiovanni
Contact Phone: 201-376-4727
Contact Email: boardpresi
Case #00543068 – Quote needed
Status: Closed | Priority: Standard
Annual Equipment PM
PM for 3 pcs 6252 Stair-PRO
customer also needs straps for stair chair
PM's on 3 manual stairchairs,
3 green chest straps,
6250-001-125
3 black chest straps,
6250-001-126
3 ankle straps, 6250-001-127
https://www.ebiotrack.com/inspection.php?iid=31363
💬Case Comment
Internal Nov 20, 2025 10:03am
Good morning, Lisa,
Please dispose of the docusign document I returned to you. I have executed a service agreement with Lauren. Our service should be done under the contract.
I apologize if I screwed up your logistics. In my haste to expedite our service call I failed to see it was not a new invoice for the contract.
Thank you,
Kerry
Timeline
📞
Case Linked Nov 11, 4:19 PM
Case Number:00543068
Subject:Quote needed
Status:Closed
⚠️8.0 business days
📋
▶
2
Work Order Created Nov 21, 12:11 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 21, 12:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:15m
🚨12.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 10, 10:05 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:18d 21h
👷
▶
2
Technician Assigned Dec 10, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 30m
🔩
4x Parts Added Dec 10, 1:40 PM
Type:Parts, Expenses
Status:Open
Qty:3, 1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 12, 8:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-16T14:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kourtney SmithDec 15, 8:01 AM
Scheduled For:2025-12-16T18:00:00.000+0000
⏳2.0 business days
✔️
Status: Completed by Darrell HopeDec 16, 6:29 PM
From:Scheduled
To:Completed
Duration in Previous:4d 10h
⏱️
▶
2
Labor Added Dec 16, 6:38 PM
Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:10m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Dec 18, 4:59 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1m, 0m
💵
Status: Billing Review by Diane PattonDec 18, 5:06 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:4m
📄
Status: Ready to Bill by Diane PattonDec 18, 5:11 PM
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:5m, 0m
⏳3.9 business days
💰
Status: Invoiced by Diane PattonDec 23, 5:18 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5d 0h
🚨42.8 business days
🧾
Invoice Created Feb 25, 6:45 PM
Invoice Number:SM-249404
Bottlenecks
Awaiting Parts
Duration: 11.8 business days (threshold: 3.0 business days)
Exceeded by 8.8 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 3.2 business days (threshold: 2.0 business days)