FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service
12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th
11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com
🔧Work Performed
Template Name: Code 1M_screw_and_door
Template Description: Code 1M_screw_and_door
Problem Found: FMI32097_Heater door replacement.
Action Taken: FMI 32097 completed. Inspected the Heater doors. Shoulder screw disengaged and heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Inspection complete. Doors replaced. Doors provided by GE.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01316730
Account: GE Healthcare FMI
Customer Case Number: 1-556489386095
Location: HCA HOUSTON HEALTHCARE NORTHWEST
Address: 710 Cypress Creek Pkwy, HOUSTON, TX 77090
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24170020SA
Contact Name: Louis Santos
Co
PDF
TAB24170020SA_Product Label Pic
Dec 8, 2025
PDF
TAB24170020SA_Doors Before
Dec 8, 2025
PDF
TAB24170020SA_Screws Before
Dec 8, 2025
PDF
TAB24170020SA_Screws
Dec 8, 2025
PDF
TAB24170020SA_Doors
Dec 8, 2025
Timeline
📞
Case Linked Nov 21, 9:19 AM
Case Number:00545834
Subject:GE FMI 32097 - HCA Houston
Status:Closed
📋
Work Order Created Nov 21, 2:48 PM
Work Order:WO-01316730
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Jessica SellsNov 21, 3:09 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:20m
⚠️5.0 business days
👷
▶
2
Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 20h
🗓️
▶
2
Status: Scheduled Dec 1, 11:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-12-08T13:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Marvin RivasDec 8, 11:44 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 23h
⏱️
2x Labor Added Dec 8, 2:16 PM
Type:Labor
Status:Open
Qty:0.5, 4
🚗
Travel Added Dec 8, 2:25 PM
Type:Travel
Status:Open
Qty:13
⚠️5.0 business days
✔️
Status: Completed by Marvin RivasDec 13, 12:16 AM
From:Tech On Site
To:Completed
Duration in Previous:4d 12h
🏁
Status: Closed by Marvin RivasDec 13, 12:31 AM
From:Completed
To:Closed
Duration in Previous:14m
⏳1.0 business days
⚠️
Status: Incomplete by Douglas PearceDec 15, 2:25 PM
From:Closed, Incomplete
To:Incomplete, Closed
Duration in Previous:2d 13h, 0m
⏱️
▶
2
Labor Added Dec 16, 9:03 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:18h 38m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyDec 17, 1:40 PM
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:1d 4h, 0m
✔️
Status: Completed by Marvin RivasDec 17, 11:13 PM
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:9h 33m, 0m
📄
Status: Ready to Bill by Timothy AmburgeyDec 18, 1:35 PM
From:Closed
To:Ready to Bill
Duration in Previous:14h 21m
🚨10.0 business days
📨
▶
2
Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number:SM-250429
Bottlenecks
Ready for Scheduling
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Tech On Site
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 9.7 business days (threshold: 1.0 business days)