Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316765 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA HOUSTON HEALTHCARE NORTHWEST — 710 Cypress Creek Pkwy, HOUSTON TX, 77090

Nov 21, 2025 → Dec 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (92 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Dec 1, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 4 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 12, 2025
9 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 13, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 21, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Dec 1 Ready for Scheduling ▶ Running 4 4
Dec 1 → Dec 1 Assigned ▶ Running 0 4
Dec 1 → Dec 12 Scheduled ▶ Running 9 13
Dec 12 → Dec 13 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Coordinators 14.1d
Field Work 1.0d
Billing 12.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.1 days
Over SLA
Field Work
1.0 days
Billing
12.0 days
Over SLA
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Dec 13, 2025 (135 days early)
📅
13.4 days Total Age
⏱️
12.0d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
23.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545834
GE FMI 32097 - HCA Houston
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Louis Santos
Owner
Jessica Sells
Created
Nov 21, 2025
Work Orders from this Case (19)
WO-01316730 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 17, 2025
WO-01316733 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316736 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316741 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316742 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316744 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316746 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316748 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316750 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316752 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316754 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 17, 2025
WO-01316755 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316757 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316759 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316761 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316762 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316763 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Feb 3, 2026
WO-01316764 Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316765 (current) Invoiced
FCO • Marvin Rivas
Created: Nov 21, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 12.0 days stuck in "Ready to Bill"
⏱️
Total Delay 23.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Inspection complete.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 21, 9:19 AM
Case Number: 00545834
Subject: GE FMI 32097 - HCA Houston
Status: Closed
📋
▶
2 Work Order Created Nov 21, 3:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 4m
⚠️ 9.1 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 12, 12:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 12h
⏱️
3x Labor Added Dec 12, 3:21 AM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 13
✔️
Status: Completed by Marvin Rivas Dec 13, 12:14 AM
From: Tech On Site
To: Completed
Duration in Previous: 23h 24m
🏁
Status: Closed by Marvin Rivas Dec 13, 12:26 AM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 16, 10:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
🚨 12.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00545834
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Dec 8, 8:00 AM
Created
Nov 21, 3:29 PM
Invoice #
SM-250429

Work Details (4)

Name Type Status Qty Amount Date
WL-03035488 Labor Open 1 $100.00 Dec 12, 3:21 AM
WL-03035489 Labor Open 0.5 $0.00 Dec 12, 3:22 AM
WL-03035490 Travel Open 13 $0.00 Dec 12, 3:22 AM
WL-03039063 Labor Open 0.016666666666667 $38.00 Dec 16, 10:07 AM

Details