FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
DEVICE AVAILABILITY CONFIRMED VIA PHONE - NO ONSITE VISIT.
1/2/2025 - MR - travel labor for the day was already claimed TO and FROM site on two separate WOs for the same day.
12/12/2025 FSE Marvin Rivas – Device in use in NICU and it will be two weeks before it becomes available.
12/01/2025 Cever received email from Santos, Louis Vernon confirming Dec 8th to begin Service 12/01/2025 Cever sent email to Santos, Louis Vernon with date options for Dec 8th 11/25/2025 MHamersley - recd email from Louis Santos confirming "We have everything on the list except for TAB24180028SA. I believe it could be a typo for we have TAB24180029SA. You will need Healthtrust credentialed to enter the hospital." ... 11/25/2025 MHamersley - called 281-440-2235, spoke to Louis, POC, sending email to confirm devices; Location address is correct; email: louisvernon.santos@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Implemented FMI.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01316763
Account: GE Healthcare FMI
Customer Case Number: 1-556562136867
Location: HCA HOUSTON HEALTHCARE NORTHWEST
Address: 710 Cypress Creek Pkwy, HOUSTON, TX 77090
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24180034SA
Contact Name: Louis Santos
Co
PDF
Giraffe OmniBed Carestation TAB24180034SA
Dec 11, 2025
PDF
TAB24180034SA_PF
Dec 12, 2025
PDF
TAB24180034SA_Screws
Jan 12, 2026
PDF
TAB24180034SA_Product Label Pic
Jan 12, 2026
PDF
TAB24180034SA_Doors
Jan 12, 2026
Timeline
📞
Case Linked Nov 21, 9:19 AM
Case Number:00545834
Subject:GE FMI 32097 - HCA Houston
Status:Closed
📋
Work Order Created Nov 21, 3:24 PM
Work Order:WO-01316763
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Jessica SellsNov 21, 3:30 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
⚠️5.0 business days
👷
▶
2
Technician Assigned Dec 1, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 20h
🗓️
▶
2
Status: Scheduled Dec 1, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-12-08T13:00:00.000+0000
⚠️9.1 business days
🔧
Status: Tech On Site by Marvin RivasDec 12, 12:55 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 12h
⏱️
▶
2
Labor Added Dec 13, 12:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Marvin Rivas
From:Tech On Site
To:Completed
Duration in Previous:23h 18m
🏁
Status: Closed by Marvin RivasDec 13, 12:26 AM
From:Completed
To:Closed
Duration in Previous:12m
⏳2.0 business days
⏱️
▶
2
Labor Added Dec 16, 10:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:3d 9h
🚨10.0 business days
💵
Status: Billing Review by Timothy AmburgeyDec 30, 10:23 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:14d 0h
📄
Status: Ready to Bill by Timothy AmburgeyDec 30, 10:34 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:10m
💵
Status: Billing Review by Timothy AmburgeyDec 31, 10:21 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill, WO Correction Needed
Duration in Previous:23h 47m, 0m
⚠️
Status: Incomplete by Douglas PearceDec 31, 3:27 PM
From:WO Correction Needed
To:Incomplete
Duration in Previous:5h 5m
⏳2.0 business days
✔️
▶
2
Status: Completed Jan 2, 12:20 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From:Completed
To:Closed
Duration in Previous:1m
💵
Status: Billing Review by Timothy AmburgeyJan 2, 2:57 PM