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WO-01316732 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Daniel Clark Trunk Stock — 621 Manassas Circle, Bossier City LA, 71112

Nov 21, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✓ SLA Met
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 5, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 21, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Dec 5 Scheduled ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.5d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Field Work
0.1 days
Created: Nov 21, 2025 Due: Dec 6, 2025 Completed: Dec 5, 2025 (1 days early)
📅
8.5 days Total Age
⏱️
8.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 30, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545920
New Training Request
Closed
1 of 2 Dispatch please create 3 Training Work Orders for Xiraiyah Coston 2x OJT work orders W/ Daniel Clark week ending 12/6 and 12/13 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (3)
WO-01316732 (current) Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 5, 2025
WO-01316734 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316737 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Nov 28, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 8.5 days stuck in "Scheduled"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.5d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Week 1 OJT
🔍 Technician Findings
Week 1 OJT
⚠️ Problem Description
1 of 2 Dispatch please create 3 Training Work Orders for Xiraiyah Coston 2x OJT work orders W/ Daniel Clark week ending 12/6 and 12/13 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 21, 12:17 PM
Case Number: 00545920
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 21, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 3:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Nov 21, 3:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-11-30T05:00:00.000+0000
💵
3x Expenses Added Nov 21, 4:12 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
2x Labor Added Dec 2, 12:05 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 8.5
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 3, 1:46 PM
Labor Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 8.5
⏳ 3.0 business days
⏱️
2x Labor Added Dec 5, 1:40 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Dec 5, 3:54 PM
Labor Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Xiraiyah Coston Dec 5, 4:00 PM
From: Scheduled
To: Completed
Duration in Previous: 14d 0h
⏱️
▶
3 8x Labor Added Dec 5, 4:24 PM
8x Labor Added → 4x Labor Added → Status: Closed
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 8.25, 6.25
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Dec 9, 11:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248535

Bottlenecks

Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00545920
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
Nov 30, 12:00 AM
Created
Nov 21, 2:52 PM
Invoice #
SM-248535

Work Details (31)

Name Type Status Qty Amount Date
WL-03016744 Expenses Open 1 $0.00 Nov 21, 4:12 PM
WL-03016743 Expenses Open 1 $0.00 Nov 21, 4:12 PM
WL-03016745 Expenses Open 1 $0.00 Nov 21, 4:12 PM
WL-03023541 Labor Open 0.25 $0.00 Dec 2, 12:05 PM
WL-03023543 Travel Open 8.5 $0.00 Dec 2, 12:05 PM
WL-03025043 Labor Open 0.25 $0.00 Dec 3, 1:46 PM
WL-03025046 Travel Open 8.5 $0.00 Dec 3, 1:47 PM
WL-03025045 Travel Open 8.5 $0.00 Dec 3, 1:47 PM
WL-03025047 Travel Open 8.5 $0.00 Dec 3, 1:47 PM
WL-03028047 Labor Open 0.25 $0.00 Dec 5, 1:40 PM
WL-03028049 Labor Open 0.25 $0.00 Dec 5, 1:40 PM
WL-03028346 Labor Open 8 $0.00 Dec 5, 3:54 PM
WL-03028360 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028357 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028358 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028359 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028361 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028362 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028363 Expenses Open 1 $0.00 Dec 5, 3:58 PM
WL-03028464 Labor Open 0.25 $0.00 Dec 5, 4:24 PM
WL-03028465 Labor Open 0.25 $0.00 Dec 5, 4:24 PM
WL-03028466 Labor Open 0.25 $0.00 Dec 5, 4:24 PM
WL-03028467 Labor Open 0.25 $0.00 Dec 5, 4:24 PM
WL-03028468 Travel Open 8.5 $0.00 Dec 5, 4:24 PM
WL-03028469 Travel Open 8.5 $0.00 Dec 5, 4:24 PM
WL-03028470 Travel Open 8.5 $0.00 Dec 5, 4:24 PM
WL-03028471 Travel Open 8.5 $0.00 Dec 5, 4:24 PM
WL-03028480 Labor Open 8.25 $0.00 Dec 5, 4:27 PM
WL-03028481 Labor Open 8.25 $0.00 Dec 5, 4:27 PM
WL-03028482 Labor Open 8.25 $0.00 Dec 5, 4:27 PM
WL-03028483 Labor Open 6.25 $0.00 Dec 5, 4:27 PM

Details