Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316734 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Daniel Clark Trunk Stock — 621 Manassas Circle, Bossier City LA, 71112

Nov 21, 2025 → Dec 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 13, 2025
✗ SLA Missed
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 14, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 14, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 21, 2025 Completed: Dec 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Dec 14 Scheduled ▶ Running 13 13
Dispatch 0.0d
Coordinators 13.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.5 days
Over SLA
Created: Nov 21, 2025 Due: Dec 13, 2025 Completed: Dec 14, 2025 (on time)
📅
13.5 days Total Age
⏱️
13.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 11, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545920
New Training Request
Closed
1 of 2 Dispatch please create 3 Training Work Orders for Xiraiyah Coston 2x OJT work orders W/ Daniel Clark week ending 12/6 and 12/13 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (3)
WO-01316732 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 5, 2025
WO-01316734 (current) Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316737 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Nov 28, 2025
Completed with significant delays
Invoiced • 103 days old
🚨
Primary Delay 13.4 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
13.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Week 2 EMSAR bed Training
🔍 Technician Findings
Week 2 EMSAR bed Training
⚠️ Problem Description
2 of 2 Dispatch please create 3 Training Work Orders for Xiraiyah Coston 2x OJT work orders W/ Daniel Clark week ending 12/6 and 12/13 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Nov 21, 12:17 PM
Case Number: 00545920
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 21, 2:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 21, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🗓️
▶
2 Status: Scheduled Nov 21, 3:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-12-07T05:00:00.000+0000
🚨 10.0 business days
🚗
Travel Added Dec 8, 3:25 PM
Type: Travel
Status: Open
Qty: 8.5
🚗
▶
2 2x Travel Added Dec 9, 12:16 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏳ 4.0 business days
🚗
3x Travel Added Dec 12, 1:42 PM
Type: Travel
Status: Open
Qty: 8.5
⏱️
▶
2 3x Labor Added Dec 12, 1:48 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 2.75
⏳ 1.0 business days
💵
5x Expenses Added Dec 13, 7:05 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Dec 13, 7:10 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Xiraiyah Coston Dec 13, 7:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 3h, 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 6:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
⏳ 3.7 business days
🧾
Invoice Created Dec 20, 1:33 PM
Invoice Number: SM-249247

Bottlenecks

Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545920
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
Dec 7, 12:00 AM
Created
Nov 21, 2:53 PM
Invoice #
SM-249247

Work Details (22)

Name Type Status Qty Amount Date
WL-03030314 Travel Open 8.5 $0.00 Dec 8, 3:25 PM
WL-03031364 Travel Open 8.5 $0.00 Dec 9, 12:16 PM
WL-03031365 Travel Open 8.5 $0.00 Dec 9, 12:16 PM
WL-03031368 Labor Open 8 $0.00 Dec 9, 12:20 PM
WL-03031369 Labor Open 0.25 $0.00 Dec 9, 12:20 PM
WL-03031370 Labor Open 0.25 $0.00 Dec 9, 12:20 PM
WL-03035998 Travel Open 8.5 $0.00 Dec 12, 1:42 PM
WL-03035996 Travel Open 8.5 $0.00 Dec 12, 1:42 PM
WL-03035997 Travel Open 8.5 $0.00 Dec 12, 1:42 PM
WL-03036021 Labor Open 2.75 $0.00 Dec 12, 1:48 PM
WL-03036022 Labor Open 0.25 $0.00 Dec 12, 1:48 PM
WL-03036020 Labor Open 0.25 $0.00 Dec 12, 1:48 PM
WL-03036026 Labor Open 0.25 $0.00 Dec 12, 1:51 PM
WL-03036027 Labor Open 2.75 $0.00 Dec 12, 1:51 PM
WL-03036028 Labor Open 0.25 $0.00 Dec 12, 1:51 PM
WL-03037052 Expenses Open 1 $0.00 Dec 13, 7:05 PM
WL-03037055 Expenses Open 1 $0.00 Dec 13, 7:05 PM
WL-03037056 Expenses Open 1 $0.00 Dec 13, 7:05 PM
WL-03037057 Expenses Open 1 $0.00 Dec 13, 7:05 PM
WL-03037058 Expenses Open 1 $0.00 Dec 13, 7:05 PM
WL-03037062 Labor Open 9.55 $0.00 Dec 13, 7:10 PM
WL-03037063 Expenses Open 1 $0.00 Dec 13, 7:11 PM

Details