Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316737 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Xiraiyah Coston Trunk Stock — 220 Standard Lane Apt 207, Virginia Beach VA, 23462

Nov 21, 2025 → Nov 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met
Active: 3 biz days
🕐 Clock stopped: Completed (Nov 28, 2025)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 28, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 21, 2025 Completed: Nov 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0
Nov 21 → Nov 21 Assigned ▶ Running 0 0
Nov 21 → Nov 28 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Billing
0.0 days
Created: Nov 21, 2025 Due: Nov 29, 2025 Completed: Nov 28, 2025 (1 days early)
📅
3.5 days Total Age
⏱️
3.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545920
New Training Request
Closed
1 of 2 Dispatch please create 3 Training Work Orders for Xiraiyah Coston 2x OJT work orders W/ Daniel Clark week ending 12/6 and 12/13 "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 21, 2025
Work Orders from this Case (3)
WO-01316732 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 5, 2025
WO-01316734 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Dec 13, 2025
WO-01316737 (current) Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 21, 2025 • Closed: Nov 28, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 3.4 days stuck in "Scheduled"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Emsar U - Training
🔍 Technician Findings
Emsar U - Training
⚠️ Problem Description
1x for CBTs in EMSAR U Week ending11/29

Timeline

📞
Case Linked Nov 21, 12:17 PM
Case Number: 00545920
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 21, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 21, 3:09 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Xiraiyah Coston
🗓️
▶
2 Status: Scheduled Nov 21, 3:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-11-24T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
3 3x Labor Added Nov 28, 4:56 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Scheduled
To: Completed
Duration in Previous: 7d 1h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 2, 12:11 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-247970

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545920
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
Nov 24, 9:00 AM
Created
Nov 21, 2:54 PM
Invoice #
SM-247970

Work Details (3)

Name Type Status Qty Amount Date
WL-03021865 Labor Open 8 $0.00 Nov 28, 4:56 PM
WL-03021866 Labor Open 8 $0.00 Nov 28, 4:56 PM
WL-03021867 Labor Open 8 $0.00 Nov 28, 4:56 PM

Details