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WO-01317226 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Technical Gas Products — 1583 Sulphur Spring Rd, Halethorpe MD, 21227

Nov 25, 2025 → Nov 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 27, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Incomplete
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 25, 2025 Completed: Nov 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 26 Scheduled ▶ Running 1 1
Nov 26 → Nov 26 Completed ▶ Running 0 1
Nov 26 → Nov 27 Incomplete ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.4d
Incomplete 0.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Incomplete (excluded from total)
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Nov 30, 2025 (396 days early)
📅
1.4 days Total Age
⏱️
2.7d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546787
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lorraine Bertoula
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (4)
WO-01317226 (current) Invoiced
FCO • Shady Messak
Created: Nov 25, 2025 • Closed: Nov 30, 2025
WO-01317227 Invoiced
FCO • Bennet O Dartey
Created: Nov 25, 2025 • Closed: Dec 2, 2025
WO-01317228 Invoiced
FCO • Joseph Nuovo
Created: Nov 25, 2025 • Closed: Nov 25, 2025
WO-01317231 Invoiced
FCO • Carlos Puebla
Created: Nov 25, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 2.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Incomplete
0.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold - Dispatching to Shady per Fady

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
ANR, 5 devices
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 25, 3:05 PM
Case Number: 00546787
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 3:27 PM
Work Order: WO-01317226
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 25, 3:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8m
👷
Technician Assigned by Rebecca Arnold
Technician: Shady Messak
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Nov 26, 6:43 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Shady Messak
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 1d 3h, 0m
✔️
Status: Completed by Fady Messak Nov 27, 11:10 AM
From: Incomplete
To: Completed
Duration in Previous: 16h 25m
⏳ 0.0 business days
🏁
Status: Closed by Shady Messak Nov 30, 4:49 PM
From: Completed
To: Closed
Duration in Previous: 3d 5h
⏳ 2.0 business days
⏱️
Labor Added Dec 2, 12:56 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 1:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248313

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00546787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Nov 25, 8:00 AM
Created
Nov 25, 3:27 PM
Invoice #
SM-248313

Work Details (3)

Name Type Status Qty Amount Date
WL-03021346 Labor Open 2 $1,187.50 Nov 26, 6:43 PM
WL-03021347 Labor Open 2 $775.00 Nov 26, 6:43 PM
WL-03023614 Labor Open 0.016666666666667 $190.00 Dec 2, 12:56 PM

Details