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← WO Overview

WO-01317231 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Technical Gas Products — 1583 Sulphur Spring Rd, Halethorpe MD, 21227

Nov 25, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 25, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Nov 26 Scheduled ▶ Running 1 1
Nov 26 → Nov 26 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.1d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Field Work
0.1 days
Billing
0.5 days
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Nov 26, 2025 (400 days early)
📅
0.9 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546787
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lorraine Bertoula
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (4)
WO-01317226 Invoiced
FCO • Shady Messak
Created: Nov 25, 2025 • Closed: Nov 30, 2025
WO-01317227 Invoiced
FCO • Bennet O Dartey
Created: Nov 25, 2025 • Closed: Dec 2, 2025
WO-01317228 Invoiced
FCO • Joseph Nuovo
Created: Nov 25, 2025 • Closed: Nov 25, 2025
WO-01317231 (current) Invoiced
FCO • Carlos Puebla
Created: Nov 25, 2025 • Closed: Nov 25, 2025
Completed on schedule
Invoiced • 99 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold - Dispatching to Carlos per Fady

🔧 Work Performed
ANR FOR 5 DEVICES
🔍 Technician Findings
ANR FOR 5 DEVICES
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 25, 3:05 PM
Case Number: 00546787
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 3:31 PM
Work Order: WO-01317231
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 25, 3:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 7m
🔧
Status: Tech On Site by Carlos Puebla Nov 25, 9:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 56m
🚗
8x Travel Added Nov 25, 9:43 PM
Type: Travel, Labor, Expenses
Status: Open
Qty: 40, 1, 5.5
⏱️
2x Labor Added Nov 25, 9:58 PM
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
▶
2 Status: Completed Nov 25, 10:37 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Nov 26, 8:43 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 26, 8:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 17m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 4m
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00546787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Nov 25, 8:00 AM
Created
Nov 25, 3:31 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03020400 Travel Open 40 $0.00 Nov 25, 9:43 PM
WL-03020401 Travel Open 40 $0.00 Nov 25, 9:43 PM
WL-03020394 Labor Open 1 $0.00 Nov 25, 9:43 PM
WL-03020395 Labor Open 5.5 $1,187.50 Nov 25, 9:43 PM
WL-03020396 Labor Open 1 $775.00 Nov 25, 9:43 PM
WL-03020397 Expenses Open 1 $0.00 Nov 25, 9:43 PM
WL-03020398 Expenses Open 1 $0.00 Nov 25, 9:43 PM
WL-03020399 Expenses Open 1 $0.00 Nov 25, 9:43 PM
WL-03020406 Labor Open 0.5 $0.00 Nov 25, 9:58 PM
WL-03020407 Labor Open 1 $0.00 Nov 25, 9:58 PM
WL-03020608 Labor Open 0.016666666666667 $190.00 Nov 26, 8:43 AM

Details