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← WO Overview

WO-01317227 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Technical Gas Products — 1583 Sulphur Spring Rd, Halethorpe MD, 21227

Nov 25, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (268 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 25, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 25 → Nov 25 Created ▶ Running 0 0
Nov 25 → Dec 3 Scheduled ▶ Running 4 4
Dec 3 → Dec 3 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 3.5d
Field Work 0.3d
Billing 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Field Work
0.3 days
Billing
3.4 days
Over SLA
Created: Nov 25, 2025 Due: Dec 31, 2026 Completed: Dec 3, 2025 (393 days early)
📅
3.8 days Total Age
⏱️
4.7d in 07e-Partial Project Longest Stage
🔄
12 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546787
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Lorraine Bertoula
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (4)
WO-01317226 Invoiced
FCO • Shady Messak
Created: Nov 25, 2025 • Closed: Nov 30, 2025
WO-01317227 (current) Invoiced
FCO • Bennet O Dartey
Created: Nov 25, 2025 • Closed: Dec 2, 2025
WO-01317228 Invoiced
FCO • Joseph Nuovo
Created: Nov 25, 2025 • Closed: Nov 25, 2025
WO-01317231 Invoiced
FCO • Carlos Puebla
Created: Nov 25, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 99 days old
🚨
Primary Delay 4.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
10.7d
WO Correction Needed
1.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 SRobinson- Created follow up WO for the remaining. (WO-01328002)

11/25/2025 RArnold - Dispatching to Bennet per Fady

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 25, 3:05 PM
Case Number: 00546787
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 3:28 PM
Work Order: WO-01317227
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 25, 3:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-25T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 7m
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 2, 4:42 PM
Scheduled For: 2025-12-02T13:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Dec 2, 7:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏱️
2x Labor Added Dec 2, 9:18 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Bennet Dartey Dec 2, 9:56 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 13m, 0m
⏱️
▶
2 Labor Added Dec 3, 10:07 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 14m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 4, 1:50 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 3h
🏁
Status: Closed by Sean Currie Dec 5, 12:08 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 17m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 5, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 14m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 11, 2:49 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 6d 1h
🏁
Status: Closed by Sean Currie Dec 11, 5:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 19m
⏳ 2.9 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 8:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Dec 2, 8:00 AM
Created
Nov 25, 3:28 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03024337 Labor Open 2 $775.00 Dec 2, 9:18 PM
WL-03024338 Labor Open 2 $1,187.50 Dec 2, 9:18 PM
WL-03024730 Labor Open 0.016666666666667 $190.00 Dec 3, 10:07 AM

Details