Q-00031307
Follow up to WO-01303578
Inspection #: 29756
Asset ID: 13323781
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILED GAS SPRING, BENT TELESCOPING HANDLE; NEEDS (1) 2310139 SPRING, (1) 0905837 Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323783
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILING GAS SPRING, DAMAGED ANKLE RESTRINT; NEEDS (1) 2310139 GAS SPRING, (1) 0821973 ANKLE RESTRAINT
Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323784
Model: Stryker Medical - 6392 PerformanceLoad
Notes: POST DAMAGE ON FOOT END COVER; NEEDS (1) 6392-001-021S FOOT END TOP COVER
Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323785
Model: Stryker Medical - 6506 PowerPro
Notes: SAFETY BALE NOT RETURNING, BACK REST GAS SHOCK FAILING, DAMAGED BEARING CARRIER; NEEDS (1) 6500-031-077 GAS SHOCKL (1) 6500-001-328 LOWER BEARING CARRIER (1) 6500-001-325 SPRING (1) 6500-001-326 SPRING (2) 6500-001-221 (4) 0004-612-000 BUITTON HEAD CAP SCREW
Parts Needed- Emsar to follow up with quote for needed replacement part.
Asset ID: 13323787
Model: Stryker Medical - 6082 MX-Pro R3
Notes: WHEEL AT EOL; NEEDS (1) 6060-002-010 WHEEL ASEMBLY 6\" MOULDED
Parts Needed- Emsar to follow up with quote for needed replacement part.
12/22 MOwens Michael replied back that 12/31 is good for him. Arrival will be between 9-10am.
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
12/19/2025 Sramen - parts shipping for 1317356 & 1317357 so pushed this due date accordingly. All WOs are ready to be scheduled.
🔧Work Performed
REPLACED FOOT END COVER; TESTED GOOD
🔍Technician Findings
DAMAGED FOOT END COVER
⚠️Problem Description
Q-00031307
Follow up to WO-01303578
Inspection #: 29756
Asset ID: 13323784
Model: Stryker Medical - 6392 PerformanceLoad
Notes: POST DAMAGE ON FOOT END COVER; NEEDS (1) 6392-001-021S FOOT END TOP COVER
Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=69992
📄Description
Stryker 6392 Performance-LOAD Cot Fastener System
📧
Email
Completed Dec 22, 2025
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317356Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: 6392 Performance-LOAD 2019000800338Problem Description: Q-00031307
Follow up to WO-013035
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317356Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: 6392 Performance-LOAD 2019000800338Problem Description: Q-00031307
Follow up to WO-013035
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317356Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: 6392 Performance-LOAD 2019000800338Problem Description: Q-00031307
Follow up to WO-013035
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317356Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: 6392 Performance-LOAD 2019000800338Problem Description: Q-00031307
Follow up to WO-013035
📅
WO-01317356 - Repair - 6392 Performance-LOAD - Sellersville - Grand View Health EMS
Dec 31, 2025 9:30am – 4:00pm
Work Order: WO-01317356
Account: GRAND VIEW HEALTH EMS
Customer Case Number:
Location: Grand View Health EMS
Address: 700 LAWN AVENUE, Sellersville, PA 18960
Manufacturer: Stryker Medical
Model #: 6392 Performance-LOAD
Serial #: 2019000800338
Contact Name: Michael Mercer
Contact Phone: (267) 985-80
Case #00544076 – Follow up to WO-01303578
Status: Closed | Priority: Standard
Q-00031307
Follow up to WO-01303578
Inspection #: 29756
Asset ID: 13323781
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILED GAS SPRING, BENT TELESCOPING HANDLE; NEEDS (1) 2310139 SPRING, (1) 0905837 Parts Needed- Emsar to follow up with quote for needed replacement part.
In
💬Case Comment
Internal Nov 26, 2025 10:29am
the part needed set up Stryker states it is not sellable forwarded the email to Keith W and sent teams message for help
💬Case Comment
Internal Nov 18, 2025 7:13am
Per POC they are now St Luke's replied to POC's email and included Lauren and Natosha for updated account information and the correct POC for quote approval
💬Case Comment
Internal Nov 17, 2025 6:10pm
emailed poc that 1 quote was sent current case with several units on it is awaiting a part set up
Timeline
📞
Case Linked Nov 14, 1:26 PM
Case Number:00544076
Subject:Follow up to WO-01303578
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Nov 26, 12:26 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 26, 2:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 50m
🚨16.0 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 19, 11:29 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22d 21h
👷
▶
2
Technician Assigned Dec 19, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 50m
🔩
2x Parts Added Dec 19, 1:54 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Dec 22, 3:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:3d 2h
⚠️7.0 business days
🔧
▶
3
Status: Tech On Site Dec 31, 2:54 PM
Status: Tech On Site → Labor Added → 3x Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 1.5, 54
✔️
Status: Completed by Chris GalassoDec 31, 10:09 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 14m, 0m
⏳1.2 business days
📄
▶
2
Status: Ready to Bill Jan 2, 12:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳1.0 business days
🧾
Invoice Created Jan 4, 9:02 PM
Invoice Number:SM-250380
Bottlenecks
Awaiting Parts
Duration: 15.6 business days (threshold: 3.0 business days)
Exceeded by 12.6 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)