Q-00031307
Follow up to WO-01303578
Inspection #: 29756
Asset ID: 13323781
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILED GAS SPRING, BENT TELESCOPING HANDLE; NEEDS (1) 2310139 SPRING, (1) 0905837 Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323783
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILING GAS SPRING, DAMAGED ANKLE RESTRINT; NEEDS (1) 2310139 GAS SPRING, (1) 0821973 ANKLE RESTRAINT
Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323784
Model: Stryker Medical - 6392 PerformanceLoad
Notes: POST DAMAGE ON FOOT END COVER; NEEDS (1) 6392-001-021S FOOT END TOP COVER
Parts Needed- Emsar to follow up with quote for needed replacement part.
Inspection #: 29756
Asset ID: 13323785
Model: Stryker Medical - 6506 PowerPro
Notes: SAFETY BALE NOT RETURNING, BACK REST GAS SHOCK FAILING, DAMAGED BEARING CARRIER; NEEDS (1) 6500-031-077 GAS SHOCKL (1) 6500-001-328 LOWER BEARING CARRIER (1) 6500-001-325 SPRING (1) 6500-001-326 SPRING (2) 6500-001-221 (4) 0004-612-000 BUITTON HEAD CAP SCREW
Parts Needed- Emsar to follow up with quote for needed replacement part.
Asset ID: 13323787
Model: Stryker Medical - 6082 MX-Pro R3
Notes: WHEEL AT EOL; NEEDS (1) 6060-002-010 WHEEL ASEMBLY 6\" MOULDED
Parts Needed- Emsar to follow up with quote for needed replacement part.
12/22 MOwens Michael replied back that 12/31 is good for him. Arrival will be between 9-10am.
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
12/19/2025 Sramen - parts shipping for 1317356 & 1317357 so pushed this due date accordingly. All WOs are ready to be scheduled.
12/5 MOwens 2 WOs still in awaiting parts. 1317356 and 1317357.
12/3 MOwens Called and spoke to Michael Mercer. He does want to wait to complete the rest of the PMs with the repairs that have to be completed on the same visit.
🔧Work Performed
REPLACED ONE WHEEL; TESTED GOOD
🔍Technician Findings
WHEEL END OF LIFE / DAMAGED
⚠️Problem Description
Q-00031307
Follow up to WO-01303578
Asset ID: 13323787
Model: Stryker Medical - 6082 MX-Pro R3
Notes: WHEEL AT EOL; NEEDS (1) 6060-002-010 WHEEL ASEMBLY 6\" MOULDED
Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=69994
📄Description
Stryker 6082 MX-Pro R3 Manual Cot
📧
Email
Completed Dec 22, 2025
12/22 MOwens Sent an email to Michael Mercer letting him know the 31st or 1/2 is available to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: michael.mercer@sluhn.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01317358Location: Grand View Health EMSAddress: 700 LAWN AVENUE Sellersville, PA 18960Device: 6082 MX-Pro R3 020339474Problem Description: Q-00031307
Follow up to WO-01303578
Asset
📅
WO-01317358 - Repair - 6082 MX-Pro R3 - Sellersville - Grand View Health EMS
Dec 31, 2025 9:30am – 4:00pm
Work Order: WO-01317358
Account: GRAND VIEW HEALTH EMS
Customer Case Number:
Location: Grand View Health EMS
Address: 700 LAWN AVENUE, Sellersville, PA 18960
Manufacturer: Stryker Medical EMS
Model #: 6082 MX-Pro R3
Serial #: 020339474
Contact Name: Michael Mercer
Contact Phone: (267) 985-8045
Cont
Case #00544076 – Follow up to WO-01303578
Status: Closed | Priority: Standard
Q-00031307
Follow up to WO-01303578
Inspection #: 29756
Asset ID: 13323781
Model: Ferno Washington Inc - Model 59-T EZ-Glide
Notes: FAILED GAS SPRING, BENT TELESCOPING HANDLE; NEEDS (1) 2310139 SPRING, (1) 0905837 Parts Needed- Emsar to follow up with quote for needed replacement part.
In
💬Case Comment
Internal Nov 26, 2025 10:29am
the part needed set up Stryker states it is not sellable forwarded the email to Keith W and sent teams message for help
💬Case Comment
Internal Nov 18, 2025 7:13am
Per POC they are now St Luke's replied to POC's email and included Lauren and Natosha for updated account information and the correct POC for quote approval
💬Case Comment
Internal Nov 17, 2025 6:10pm
emailed poc that 1 quote was sent current case with several units on it is awaiting a part set up
Timeline
📞
Case Linked Nov 14, 1:26 PM
Case Number:00544076
Subject:Follow up to WO-01303578
Status:Closed
⚠️9.0 business days
📋
▶
2
Work Order Created Nov 26, 12:30 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 26, 2:07 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 37m
⏳4.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 3, 1:46 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 23h
👷
▶
2
Technician Assigned Dec 3, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:34m
🔩
2x Parts Added Dec 3, 4:27 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨13.9 business days
🗓️
▶
2
Status: Scheduled Dec 22, 3:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-31T14:30:00.000+0000
⚠️7.0 business days
🔧
▶
3
Status: Tech On Site Dec 31, 12:26 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.5
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJan 2, 12:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 23h
📨
Status: Invoice Pending by Diane PattonJan 2, 12:30 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:5m, 0m
⏳1.0 business days
🧾
Invoice Created Jan 4, 9:02 PM
Invoice Number:SM-250380
Bottlenecks
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 4.9 business hours
Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)